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Aetna

Insurance
  • 2 ISSUES RESOLVED
  • 334 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $14.8K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Reliability
Staff
  • Price is low 3
  • Some customer service reps 2
  • Insurance company i had before aetna 2
  • Customer service representatives 2
  • Reasonable price for grandfathered plan 1

Customers don't like

  • Difficulty with authorization7
  • Too many third parties involved5
  • Struggling to get consistant care5
  • Constant run around no decision makers4
  • Slow claims3
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Jackson Hewitt

Tax services
  • 3 ISSUES RESOLVED
  • 553 TOTAL REVIEWS
  • $200K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Reliability
Staff
  • I have been using it for years 6
  • Person who did my taxes was good 3
  • Preparer 2
  • Pulled data from a pdf 1

Customers don't like

  • False advertisement5
  • Customer service5
  • Surprise pricing2
  • Extremely high tax preparer costs2
  • Disorganized2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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