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Aetna

Insurance
  • 1 ISSUES RESOLVED
  • 310 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $15.3K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Reliability
  • Price is low 3
  • Customer service representatives 2
  • Some customer service reps 2
  • Insurance gold plan 1
  • Reasonable price for grandfathered plan 1

Customers don't like

  • Poor communications12
  • Struggling to get consistant care10
  • Difficulty with authorization8
  • Too many third parties involved8
  • Misinformed reps7
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Jackson Hewitt

Tax services
  • 2 ISSUES RESOLVED
  • 507 TOTAL REVIEWS
  • $180K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Reliability
  • I have been using it for years 5
  • Person who did my taxes was good 3
  • Preparer 2
  • Pulled data from a pdf 1

Customers don't like

  • Customer service11
  • False advertisement10
  • Extremely high tax preparer costs9
  • Credibility6
  • Lack of communication6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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