PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Humana and Aetna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Humana
Aetna

Humana and Aetna Overview

Total reviews
546
403
Company responses
0
0
Issues resolved
2
2

Humana was first mentioned on PissedConsumer on Nov 8, 2009 and since then this brand received 546 reviews. It is 143 reviews more than Aetna received since Jan 14, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Aetna customer support team than with Humana customer service.

Humana and Aetna Consumer Ratings

Rank
177 out of 1880 in Insurance category
224 out of 1880 in Insurance category
Customer service
160 in category
176 in category
Website
178 in category
211 in category
Product or Service Quality
141 in category
163 in category

According to consumer ratings and reviews, Humana ranks 47 points higher in the Insurance category than Aetna. People gave Humana 1.2 stars for Customer service criterion in Insurance category and it is 289 points higher than the worst rated brand in this category. At the same time, Aetna was rated 1.2 stars for Customer service criterion in this category and it is 273 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Humana has a higher rating than Aetna. Regarding Product or Service Quality criterion, consumers gave Humana 1.3 stars and it is 69% greater than other in category. Aetna however was rated 1.2 stars and it is 64% greater than other in category.

Humana and Aetna Rating Details

Customer service
1.2 (213 reviews)
1.2 (118 reviews)
Reviewer's quote

I am trying to cancel a prescription plan. I have been bounced around to multiple voice response lines that had no bearing on what I was trying to accomplish. I guess not paying the monthly premium is my only option!!!

William K

To say that Aetna customer service rep, the escalations specialist and the supervisor were rude and unprofessional just doesn't begin to describe this nightmare. The supervisor Rochele yelled and talked over me the entire time, and after 2 hours on the phone without a single question answered they...

corina f
Website
1.5 (180 reviews)
1.4 (96 reviews)
Reviewer's quote

This website stinks, they made it to convuluted..

john s

...When you call a doctor or dentist office from Aetna's website listings you will find that they are no longer there or are not accepting new patients. When you call Aetna they will tell you anything that they think you want to hear. Do not trust them at all...

PissedConsumer1595418
Product or Service Quality
1.3 (177 reviews)
1.2 (99 reviews)
Reviewer's quote

Humana has become yet another company to outsource their customer service to the Philippines. They have no knowledge and even worse English language skills. All they can do is read from a script in very broken English...

PissedConsumer1676653

...The largest complaint category concerns “Problems with Product or Service. ” A close second is “Billing and Collection Issues. ” The number of complaints on Consumeraffairs...

Paul G

Humana and Aetna Pros and Cons

Pros
  • Prescription drug coverage
  • Very little about humana
  • Way they processed my previous claims
  • Price is low
  • Insurance company i had before aetna
  • Bill pay
Cons
  • Customer service
  • Misleading plan coverage
  • Health coverage
  • Difficulty with authorization
  • Too many third parties involved
  • Struggling to get consistant care

Humana and Aetna Most Positive Reviews

Top rated reviews
5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

Humana and Aetna Most Critical Reviews

Lowest rated reviews
1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

Humana and Aetna Latest Reviews

Recent published reviews
2

I continue to get phone calls, several a day, from one of their pharmacists. I have had this problem before and sent an...

Read all 546 reviews

They continue to deny a surgical code , approved surgery , but not the procedure , go figure and getting an expedited...

Read all 403 reviews

Humana and Aetna Products and Services

Most reviewed product and services
  • Humana Health Insurance (98 reviews)
  • Humana Customer Care (50 reviews)
  • Humana Dental Insurance (44 reviews)
  • Aetna Health Insurance (148 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)