PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Humana and Aetna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Humana
1.6
Aetna
1.3
Humana
Aetna

Humana and Aetna Overview

Total reviews 799 491
Company responses 0 0
Issues resolved 7 4

Humana and Aetna Consumer Ratings

Rank
239 out of 1820 in Insurance category
381 out of 1820 in Insurance category
Customer service
248 in category
302 in category
Product or Service Quality
204 in category
306 in category
Website
268 in category
317 in category
Billing Practices
246 in category
336 in category

Humana and Aetna Rating Details

Customer service
1.4
(334 reviews)
1.3
(158 reviews)
Reviewer's quote

...They not only have bad customer service, they have NO customer service. I will be switching back next year..

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AETNA CUSTOMER SERVICE TOLD ME I HAD CHIROPRACTIC COVERAGE. THIS WAS THEIR EMPLOYEE. THEN TOLD ME I DIDN'T WHEN I ASKED ABOUT RECEIVING COPAYMENTS FOR MAY 4, 2023 TO OCTOBER 1, 2023...

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Product or Service Quality
1.5
(292 reviews)
1.3
(133 reviews)
Reviewer's quote

...I had to cancel service in FL and start service in LA. When I called to switch everything over I asked they everything be canceled in FL, as I had an additional dental coverage. They have continued to bill me because they claim no request to cancel was ever made...

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Bad customer service all the time, I am so tired of this insurance co, can't wait to terminal my policy Always bad agents rude staff..

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Website
1.6
(283 reviews)
1.5
(132 reviews)
Reviewer's quote

I have a food card, and it states or the website that my card is good at family dollar stores, and dollar general stores, but when I tried to use it at either store, it wouldn't work that pissed me off, you don't tell people where it will work, and let them find out later that it doesn't, makes...

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the aetna medicare website blocked my password manager from trying to paste in a securely generated password when trying to change my password. The website even asks people to choose a strong password, and it's hilarious that the recommended way of doing so in 2023 is blocked. Perhaps something...

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Billing Practices
1.5
(271 reviews)
1.2
(128 reviews)
Reviewer's quote

...Her premium was on automatic billing with Medicare..

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I changed the billing from monthly to quarterly. That way I will remember to make the payment . It is quick and easy because there is not a copay to your primary doctor...

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Humana and Aetna Pros and Cons

Pros
  • Very little about humana
  • Prescription drug coverage
  • No pros
  • Price is low
  • Insurance company i had before aetna
  • Customer service representatives
Cons
  • Customer service
  • Misleading plan coverage
  • Health coverage
  • Difficulty with authorization
  • Customer service
  • Too many third parties involved

Humana and Aetna Most Positive Reviews

Top rated reviews
5

Issue was resolved. Humana is a good company.I was never mad at them, i just needed the phone number to get something...

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5

I try to call to customer service to check my kid insurance due to my kid going to dental exam at Nova family dental at...

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5

Everything went well accept I had a hard time understanding the agent because of his accent.I wish you could hire...

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5

I just called to ask what I would be covered for a glucose monitor and Karen Hayes talk to me and she gave me a lot of...

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Humana and Aetna Most Critical Reviews

Lowest rated reviews
1

For three years Humana has been taking my money and I have paid months in advance for Dental and had not used the...

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1

My member id was over ridden by another person when i got into their navigator web. That persons history wouldvalways...

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1

I am a health care provider - Humana insurance is the worst I have ever had to work with. The customer service center...

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1

These greedy fks, are making me pay for a plan i dont use nor want, granted i have a court order to do so, but i also i...

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Humana and Aetna Latest Reviews

Recent published reviews
No votes

The great service I received so politely conveyeddont hesitate to call with questions. And so knowledgeable.

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No votes

My very much needed medication copay is very high, they told me that after Ive reached my deductible my copay will go...

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1

I moved from one state to another and kept my Humana Gold Plus HMO. I had to cancel service in FL and start service in...

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No votes

I was scheduled to have cararats removed on April 3 my doctor told me the insurance would not cover the surgery I want...

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