PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Humana and Aetna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Humana
Aetna

Humana and Aetna Overview

Total reviews 604 418
Company responses 0 0
Issues resolved 3 2

Humana and Aetna Consumer Ratings

Rank
196 out of 1086 in Insurance category
236 out of 1086 in Insurance category
Customer service
163 in category
195 in category
Product or Service Quality
142 in category
180 in category
Website
187 in category
208 in category
Billing Practices
180 in category
220 in category

Humana and Aetna Rating Details

Customer service
1.3 (241 reviews)
1.2 (128 reviews)
Reviewer's quote

...Everytime, after I submitted all info, it said registration cant be processed due to system error, need to contact Customer Service. Customer Service has no clue what to do to resolve. They just keep asking you to try to reregister...

Read full review

...Why should I file an appeal when Aetna approved it in the first place? It is stressful enough to get special services done right now during covid, add to that the lack of insurance customer service to address this mishap. It just adds more stress to the patient..

Read full review
Product or Service Quality
1.4 (204 reviews)
1.2 (107 reviews)
Reviewer's quote

They refused to fill my Medicine after one month and when I complained to customer service they called the police on me and lied to them and claimed I wanted to commit suicide! The Police Baker Acted me and when I was able to get released there is no Pharmacy in town that will fill my Scripts! I...

Read full review

...what? I could have gone to a motel six and had three meals and been charged with the low hundred dollars range instead of a bill for thousands for the same service. I need my billing looked at and corrected this email is being copied and emailed to other places including my insurance company. This is a very offended, abused, self helped, and pissed...

Read full review
Website
1.5 (199 reviews)
1.5 (104 reviews)
Reviewer's quote

Their plan description on the Social Security website didn't mention that and neither did the salesman. Two days before my employer insurance was to expire, in the middle of a pandemic, with social security offices closed they let me know I had no insurance from them. Not a phone call, not a...

Read full review

...When you call a doctor or dentist office from Aetna's website listings you will find that they are no longer there or are not accepting new patients. When you call Aetna they will tell you anything that they think you want to hear. Do not trust them at all...

Read full review
Billing Practices
1.3 (193 reviews)
1.1 (103 reviews)
Reviewer's quote

I called and spoke to Cawane in their customer service department - I was informed I had the wrong premium, but the billing on my account proves I was quoted and charged incorrectly. I want to be charged what I was told! Cawane told me he would listen to the taped conversation and call me back by...

Read full review

Aetna Consumer ComplaintsFrom: Expert Insurance Reviews:September 21, 2019Although Aetna is not accredited with the Better Business Bureau, the company currently maintains an A+ rating. In the past three years, there have been 591 complaints filed against the company, 214 of which have been closed...

Read full review

Humana and Aetna Pros and Cons

Pros
  • Very little about humana
  • Prescription drug coverage
  • Doctor
  • Price is low
  • Insurance company i had before aetna
  • Customer service representatives
Cons
  • Customer service
  • Misleading plan coverage
  • Health coverage
  • Difficulty with authorization
  • Customer service
  • Too many third parties involved

Humana and Aetna Most Positive Reviews

Top rated reviews
5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

Read full review
5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

Read full review
5

I dialed the 1800 number and spoke with a nice agent.
She explained everything to me, and I chose Humana.
It only cost me...

Read full review
4

Aetna has declined many types of prescribed medications and continues to require a "prior authorization " that is...

Read full review

Humana and Aetna Most Critical Reviews

Lowest rated reviews
1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

Read full review
1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

Read full review
1

I have only had my plan since May 1. During that time I have had 3 claims rejected from them. I was able to contact...

Read full review
1

I have buldging disk in my neck and my job with aetna is sitting all day and I've started to be in a lot of pain so my...

Read full review

Humana and Aetna Latest Reviews

Recent published reviews
1

I have an issue with Humana trying to set up my account. I previously did this and paid my premium online. They have a...

Read full review
1

I switched companies, and the sales rep guaranteed I would not pay more. But she was wrong (or lying...), and I now...

Read full review
1.9

My husband and I both have had procedures done but Humana does not pay. They ask for information and we provide it but...

Read full review
1

Where do I start, I signed up for 2020 open season. On 1-2-2020 I signed up for auto ship for my meds with CVS Caremark,...

Read full review

Humana and Aetna Products and Services

Most reviewed product and services
  • Humana Health Insurance (101 reviews)
  • Humana Dental Insurance (51 reviews)
  • Humana Claim (14 reviews)
  • Aetna Health Insurance (149 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)