PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Humana and Aetna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Humana
Aetna

Humana and Aetna Overview

Total reviews
582
410
Company responses
0
0
Issues resolved
3
2

Humana and Aetna Consumer Ratings

Rank
189 out of 1051 in Insurance category
231 out of 1051 in Insurance category
Customer service
163 in category
186 in category
Product or Service Quality
139 in category
171 in category
Website
180 in category
219 in category
Billing Practices
173 in category
210 in category

Humana and Aetna Rating Details

Customer service
1.2 (227 reviews)
1.2 (121 reviews)
Reviewer's quote

Humana is the absolute worst insurance to get someone on the phone from the United States! It's not possible! The customer service team will not let you speak with anyone else or find you a rep that covers your area. They keep trying to put you on hold and read directly from their manual. They have...

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To say that Aetna customer service rep, the escalations specialist and the supervisor were rude and unprofessional just doesn't begin to describe this nightmare. The supervisor Rochele yelled and talked over me the entire time, and after 2 hours on the phone without a single question answered they...

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Product or Service Quality
1.3 (193 reviews)
1.2 (100 reviews)
Reviewer's quote

Purchased dental insurance almost a year ago, followed all directives from the website to choose a service provider and Humana will will not pay for simple dental xray's. I had to pay for services rendered by a plan provider in-network $231. 00...

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...The largest complaint category concerns “Problems with Product or Service. ” A close second is “Billing and Collection Issues. ” The number of complaints on Consumeraffairs...

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Website
1.5 (191 reviews)
1.4 (98 reviews)
Reviewer's quote

Their plan description on the Social Security website didn't mention that and neither did the salesman. Two days before my employer insurance was to expire, in the middle of a pandemic, with social security offices closed they let me know I had no insurance from them. Not a phone call, not a...

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...When you call a doctor or dentist office from Aetna's website listings you will find that they are no longer there or are not accepting new patients. When you call Aetna they will tell you anything that they think you want to hear. Do not trust them at all...

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Billing Practices
1.3 (184 reviews)
1.1 (97 reviews)
Reviewer's quote

called Humana regarding billing issue. Spoke with a rep who was difficult to understand her English, Very arrogant and condescending person. She said some one would contact me regarding my issue...

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Aetna Consumer ComplaintsFrom: Expert Insurance Reviews:September 21, 2019Although Aetna is not accredited with the Better Business Bureau, the company currently maintains an A+ rating. In the past three years, there have been 591 complaints filed against the company, 214 of which have been closed...

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Humana and Aetna Pros and Cons

Pros
  • Prescription drug coverage
  • Very little about humana
  • Doctor
  • Price is low
  • Insurance company i had before aetna
  • Customer service representatives
Cons
  • Customer service
  • Misleading plan coverage
  • Health coverage
  • Difficulty with authorization
  • Too many third parties involved
  • Struggling to get consistant care

Humana and Aetna Most Positive Reviews

Top rated reviews
5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

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5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

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4.6

I have been with Humana Medicare Advantage plan since 2011 and been very pleased. I've actually gotten several other...

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4

Aetna has declined many types of prescribed medications and continues to require a "prior authorization " that is...

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Humana and Aetna Most Critical Reviews

Lowest rated reviews
1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

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1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

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1

I have only had my plan since May 1. During that time I have had 3 claims rejected from them. I was able to contact...

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1

I have buldging disk in my neck and my job with aetna is sitting all day and I've started to be in a lot of pain so my...

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Humana and Aetna Latest Reviews

Recent published reviews
1.5

Phone calls from Humana with employees that can speak language you can discern

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1

Awful, awful, awful company. Unfortunately, we got stuck with Aetna when my husbands employer switched to these...

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2.4

Two times in one day I got phone calls from Humana which could not speak discernible English. Are there no other people...

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1

the one source supplier is a joke as they charge full suggested retail and after your alliance your cost is more than wh...

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Humana and Aetna Products and Services

Most reviewed product and services
  • Humana Health Insurance (101 reviews)
  • Humana Customer Care (54 reviews)
  • Humana Dental Insurance (47 reviews)
  • Aetna Health Insurance (149 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)