PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aetna and Humana as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aetna
1.3
Humana
1.6
Aetna
Humana

Aetna and Humana Overview

Total reviews 491 799
Company responses 0 0
Issues resolved 4 7

Aetna and Humana Consumer Ratings

Rank
381 out of 1822 in Insurance category
239 out of 1822 in Insurance category
Customer service
302 in category
248 in category
Product or Service Quality
306 in category
204 in category
Website
317 in category
268 in category
Billing Practices
336 in category
246 in category

Aetna and Humana Rating Details

Customer service
1.3
(158 reviews)
1.4
(334 reviews)
Reviewer's quote

AETNA CUSTOMER SERVICE TOLD ME I HAD CHIROPRACTIC COVERAGE. THIS WAS THEIR EMPLOYEE. THEN TOLD ME I DIDN'T WHEN I ASKED ABOUT RECEIVING COPAYMENTS FOR MAY 4, 2023 TO OCTOBER 1, 2023...

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...They not only have bad customer service, they have NO customer service. I will be switching back next year..

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Product or Service Quality
1.3
(133 reviews)
1.5
(292 reviews)
Reviewer's quote

Bad customer service all the time, I am so tired of this insurance co, can't wait to terminal my policy Always bad agents rude staff..

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...I had to cancel service in FL and start service in LA. When I called to switch everything over I asked they everything be canceled in FL, as I had an additional dental coverage. They have continued to bill me because they claim no request to cancel was ever made...

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Website
1.5
(132 reviews)
1.6
(283 reviews)
Reviewer's quote

the aetna medicare website blocked my password manager from trying to paste in a securely generated password when trying to change my password. The website even asks people to choose a strong password, and it's hilarious that the recommended way of doing so in 2023 is blocked. Perhaps something...

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I have a food card, and it states or the website that my card is good at family dollar stores, and dollar general stores, but when I tried to use it at either store, it wouldn't work that pissed me off, you don't tell people where it will work, and let them find out later that it doesn't, makes...

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Billing Practices
1.2
(128 reviews)
1.5
(271 reviews)
Reviewer's quote

I changed the billing from monthly to quarterly. That way I will remember to make the payment . It is quick and easy because there is not a copay to your primary doctor...

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...Her premium was on automatic billing with Medicare..

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Aetna and Humana Pros and Cons

Pros
  • Price is low
  • Insurance company i had before aetna
  • Customer service representatives
  • Very little about humana
  • Prescription drug coverage
  • No pros
Cons
  • Difficulty with authorization
  • Customer service
  • Too many third parties involved
  • Customer service
  • Misleading plan coverage
  • Health coverage

Aetna and Humana Most Positive Reviews

Top rated reviews
5

I try to call to customer service to check my kid insurance due to my kid going to dental exam at Nova family dental at...

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5

Issue was resolved. Humana is a good company.I was never mad at them, i just needed the phone number to get something...

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5

I just called to ask what I would be covered for a glucose monitor and Karen Hayes talk to me and she gave me a lot of...

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5

Everything went well accept I had a hard time understanding the agent because of his accent.I wish you could hire...

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Aetna and Humana Most Critical Reviews

Lowest rated reviews
1

I've been paying for an Aetna health insurance policy since January, and they've refused to pay for pretty much...

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1

The so called benefit spending Card is only good for groceries .I wanted to buy a medical alert button and no...can't .
I...

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1

You have been taking money out of my account for, l think years. My bank can't cancel it because you have my rounting...

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1

I moved filled out change of address forms. According to them my address is invalid. They will not send gift cards not...

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Aetna and Humana Latest Reviews

Recent published reviews
No votes

My very much needed medication copay is very high, they told me that after Ive reached my deductible my copay will go...

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No votes

The great service I received so politely conveyeddont hesitate to call with questions. And so knowledgeable.

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No votes

I was scheduled to have cararats removed on April 3 my doctor told me the insurance would not cover the surgery I want...

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1

I moved from one state to another and kept my Humana Gold Plus HMO. I had to cancel service in FL and start service in...

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