Aetna vs Humana

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Aetna

Insurance
  • 1 ISSUES RESOLVED
  • 307 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $15.3K AVERAGE LOSS
1.3
Customer service
Website
Billing Practices
Diversity of Products or Services
Reliability
  • Price is low 3
  • Customer service representatives 2
  • Some customer service reps 2
  • Insurance gold plan 1
  • Reasonable price for grandfathered plan 1

Customers don't like

  • Poor communications12
  • Struggling to get consistant care10
  • Difficulty with authorization8
  • Too many third parties involved8
  • Misinformed reps7

Products by Aetna

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Humana

Insurance
  • 1 ISSUES RESOLVED
  • 377 TOTAL REVIEWS
  • $1.6M CLAIMED LOSSES
  • $15.3K AVERAGE LOSS
1.4
Customer service
Website
Billing Practices
Diversity of Products or Services
Reliability
  • Prescription drug coverage 4
  • Very bad 3
  • Agrivating 2
  • Very little about humana 2
  • Attitude of agents on the phone 2

Customers don't like

  • Customer service19
  • Misleading plan coverage16
  • Being lied to10
  • Health coverage10
  • Price6

Products by Humana

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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