PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aetna and Humana as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aetna
1.3
Humana
1.4
Aetna
Humana

Aetna and Humana Overview

Total reviews 422 624
Company responses 0 0
Issues resolved 2 3

Aetna and Humana Consumer Ratings

Rank
247 out of 1000 in Insurance category
204 out of 1000 in Insurance category
Customer service
199 in category
173 in category
Product or Service Quality
184 in category
146 in category
Website
216 in category
195 in category
Billing Practices
224 in category
179 in category

Aetna and Humana Rating Details

Customer service
1.2 (131 reviews)
1.3 (248 reviews)
Reviewer's quote

...Why should I file an appeal when Aetna approved it in the first place? It is stressful enough to get special services done right now during covid, add to that the lack of insurance customer service to address this mishap. It just adds more stress to the patient..

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ALMOST NEXT TO IMPOSSIBLE TO Contact Humana claims customer service in the USA their call center is in the Philippines which is always an ODD hour for them because of the time zone difference they wake up from deep sleep and answer with no idea about claims, they just keep on asking questions and...

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Product or Service Quality
1.2 (109 reviews)
1.4 (213 reviews)
Reviewer's quote

...what? I could have gone to a motel six and had three meals and been charged with the low hundred dollars range instead of a bill for thousands for the same service. I need my billing looked at and corrected this email is being copied and emailed to other places including my insurance company. This is a very offended, abused, self helped, and pissed...

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...Customer 'dis'-service reps have not a clue either. No wonder the entire company gets a 1-2 rating ..

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Website
1.5 (106 reviews)
1.5 (209 reviews)
Reviewer's quote

...When you call a doctor or dentist office from Aetna's website listings you will find that they are no longer there or are not accepting new patients. When you call Aetna they will tell you anything that they think you want to hear. Do not trust them at all...

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Their plan description on the Social Security website didn't mention that and neither did the salesman. Two days before my employer insurance was to expire, in the middle of a pandemic, with social security offices closed they let me know I had no insurance from them. Not a phone call, not a...

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Billing Practices
1.1 (105 reviews)
1.3 (203 reviews)
Reviewer's quote

Aetna Consumer ComplaintsFrom: Expert Insurance Reviews:September 21, 2019Although Aetna is not accredited with the Better Business Bureau, the company currently maintains an A+ rating. In the past three years, there have been 591 complaints filed against the company, 214 of which have been closed...

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I called and spoke to Cawane in their customer service department - I was informed I had the wrong premium, but the billing on my account proves I was quoted and charged incorrectly. I want to be charged what I was told! Cawane told me he would listen to the taped conversation and call me back by...

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Aetna and Humana Pros and Cons

Pros
  • Price is low
  • Insurance company i had before aetna
  • Customer service representatives
  • Very little about humana
  • Prescription drug coverage
  • Agrivating
Cons
  • Difficulty with authorization
  • Customer service
  • Too many third parties involved
  • Customer service
  • Misleading plan coverage
  • Unreachable by phone

Aetna and Humana Most Positive Reviews

Top rated reviews
5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

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5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

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4

Aetna has declined many types of prescribed medications and continues to require a "prior authorization " that is...

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5

I dialed the 1800 number and spoke with a nice agent.
She explained everything to me, and I chose Humana.
It only cost me...

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Aetna and Humana Most Critical Reviews

Lowest rated reviews
1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

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1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

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1

I have buldging disk in my neck and my job with aetna is sitting all day and I've started to be in a lot of pain so my...

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1

I have only had my plan since May 1. During that time I have had 3 claims rejected from them. I was able to contact...

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Aetna and Humana Latest Reviews

Recent published reviews
1

The worst medical ever , dont buy there awful med insurance , if you get sick you are going to die

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1.5

1st. to access humana.com/virtualwellness is a joke.... try it, it doesn't work. Just like most of their sites....

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1.6

I had a CT scan and it revealed that I had enlarged lymph nodes. Dr. said I needed a MRI to see why lymph nodes are...

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No votes

I am having a very very hard time getting a hold of someone to find out my membership assuming I have one so I can...

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Aetna and Humana Products and Services

Most reviewed product and services
  • Aetna Health Insurance (149 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)
  • Humana Health Insurance (101 reviews)
  • Humana Dental Insurance (54 reviews)
  • Humana Claim (14 reviews)