PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aetna and Humana as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aetna
Humana

Aetna and Humana Overview

Total reviews
403
545
Company responses
0
0
Issues resolved
2
2

Humana was first mentioned on PissedConsumer on Nov 8, 2009 and since then this brand received 545 reviews. It is 142 reviews more than Aetna received since Jan 14, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Aetna customer support team than with Humana customer service.

Aetna and Humana Consumer Ratings

Rank
224 out of 1879 in Insurance category
177 out of 1879 in Insurance category
Customer service
175 in category
159 in category
Product or Service Quality
162 in category
140 in category
Website
210 in category
177 in category

According to consumer ratings and reviews, Humana ranks 47 points higher in the Insurance category than Aetna. People gave Aetna 1.2 stars for Customer service criterion in Insurance category and it is 272 points higher than the worst rated brand in this category. At the same time, Humana was rated 1.2 stars for Customer service criterion in this category and it is 288 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Humana has a higher rating than Aetna. Regarding Website criterion, consumers gave Aetna 1.4 stars and it is 53% greater than other in category. Humana however was rated 1.5 stars and it is 60% greater than other in category.

Aetna and Humana Rating Details

Customer service
1.2 (118 reviews)
1.2 (213 reviews)
Reviewer's quote

To say that Aetna customer service rep, the escalations specialist and the supervisor were rude and unprofessional just doesn't begin to describe this nightmare. The supervisor Rochele yelled and talked over me the entire time, and after 2 hours on the phone without a single question answered they...

corina f

I am trying to cancel a prescription plan. I have been bounced around to multiple voice response lines that had no bearing on what I was trying to accomplish. I guess not paying the monthly premium is my only option!!!

William K
Product or Service Quality
1.2 (99 reviews)
1.3 (177 reviews)
Reviewer's quote

...The largest complaint category concerns “Problems with Product or Service. ” A close second is “Billing and Collection Issues. ” The number of complaints on Consumeraffairs...

Paul G

Humana has become yet another company to outsource their customer service to the Philippines. They have no knowledge and even worse English language skills. All they can do is read from a script in very broken English...

PissedConsumer1676653
Website
1.4 (96 reviews)
1.5 (179 reviews)
Reviewer's quote

...When you call a doctor or dentist office from Aetna's website listings you will find that they are no longer there or are not accepting new patients. When you call Aetna they will tell you anything that they think you want to hear. Do not trust them at all...

PissedConsumer1595418

This website stinks, they made it to convuluted..

john s

Aetna and Humana Pros and Cons

Pros
  • Price is low
  • Insurance company i had before aetna
  • Bill pay
  • Prescription drug coverage
  • Very little about humana
  • Way they processed my previous claims
Cons
  • Difficulty with authorization
  • Too many third parties involved
  • Struggling to get consistant care
  • Customer service
  • Misleading plan coverage
  • Health coverage

Aetna and Humana Most Positive Reviews

Top rated reviews
5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

Aetna and Humana Most Critical Reviews

Lowest rated reviews
1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

Aetna and Humana Latest Reviews

Recent published reviews

They continue to deny a surgical code , approved surgery , but not the procedure , go figure and getting an expedited...

Read all 403 reviews
1

I need an inhaler they wanted 131.00---I called Walgreens 23.55 over 2 and a half times more, they are raping the Americ...

Read all 545 reviews

Aetna and Humana Products and Services

Most reviewed product and services
  • Aetna Health Insurance (148 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)
  • Humana Health Insurance (98 reviews)
  • Humana Customer Care (49 reviews)
  • Humana Dental Insurance (44 reviews)