PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aetna and Humana as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aetna
Humana

Aetna and Humana Overview

Total reviews
410
596
Company responses
0
0
Issues resolved
2
3

Aetna and Humana Consumer Ratings

Rank
230 out of 1067 in Insurance category
193 out of 1067 in Insurance category
Customer service
190 in category
161 in category
Product or Service Quality
174 in category
141 in category
Website
226 in category
187 in category
Billing Practices
216 in category
177 in category

Aetna and Humana Rating Details

Customer service
1.2 (121 reviews)
1.3 (235 reviews)
Reviewer's quote

To say that Aetna customer service rep, the escalations specialist and the supervisor were rude and unprofessional just doesn't begin to describe this nightmare. The supervisor Rochele yelled and talked over me the entire time, and after 2 hours on the phone without a single question answered they...

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Humana must be being run by a children's play group - the customer service is total useless and not fit for purpose. I covered myself with a dental plan in December 2019. In February 2020 I added my children to the policy - I was told the total premium would be $58...

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Product or Service Quality
1.2 (100 reviews)
1.3 (198 reviews)
Reviewer's quote

...The largest complaint category concerns “Problems with Product or Service. ” A close second is “Billing and Collection Issues. ” The number of complaints on Consumeraffairs...

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...In what world does that make sense? Customer service was terrible also, after waiting 20 min on hold I was told they could do nothing about it..

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Website
1.4 (98 reviews)
1.5 (195 reviews)
Reviewer's quote

...When you call a doctor or dentist office from Aetna's website listings you will find that they are no longer there or are not accepting new patients. When you call Aetna they will tell you anything that they think you want to hear. Do not trust them at all...

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Their plan description on the Social Security website didn't mention that and neither did the salesman. Two days before my employer insurance was to expire, in the middle of a pandemic, with social security offices closed they let me know I had no insurance from them. Not a phone call, not a...

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Billing Practices
1.1 (97 reviews)
1.3 (190 reviews)
Reviewer's quote

Aetna Consumer ComplaintsFrom: Expert Insurance Reviews:September 21, 2019Although Aetna is not accredited with the Better Business Bureau, the company currently maintains an A+ rating. In the past three years, there have been 591 complaints filed against the company, 214 of which have been closed...

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called Humana regarding billing issue. Spoke with a rep who was difficult to understand her English, Very arrogant and condescending person. She said some one would contact me regarding my issue...

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Aetna and Humana Pros and Cons

Pros
  • Price is low
  • Insurance company i had before aetna
  • Customer service representatives
  • Very little about humana
  • Prescription drug coverage
  • Doctor
Cons
  • Difficulty with authorization
  • Customer service
  • Too many third parties involved
  • Customer service
  • Misleading plan coverage
  • Health coverage

Aetna and Humana Most Positive Reviews

Top rated reviews
5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

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5

I need surgery to repair a screw fractured loose in my spine and I complained to the board of directors. They had some...

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4

Aetna has declined many types of prescribed medications and continues to require a "prior authorization " that is...

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5

I dialed the 1800 number and spoke with a nice agent.
She explained everything to me, and I chose Humana.
It only cost me...

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Aetna and Humana Most Critical Reviews

Lowest rated reviews
1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

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1

FROM A PROVIDER...AUTHORIZATIONS ARE NOT REQUIRED IN GEORGIA BUT HUMANA CANNOT SEEM TO GET THIS RIGHT. I HAVE CALLED AT...

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1

I have buldging disk in my neck and my job with aetna is sitting all day and I've started to be in a lot of pain so my...

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1

I have only had my plan since May 1. During that time I have had 3 claims rejected from them. I was able to contact...

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Aetna and Humana Latest Reviews

Recent published reviews
1

Awful, awful, awful company. Unfortunately, we got stuck with Aetna when my husbands employer switched to these...

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1

The pharmacy dept is horrible. They refuse to resolve issues.

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1

the one source supplier is a joke as they charge full suggested retail and after your alliance your cost is more than wh...

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1

They sent these ugly green masks which i did not ask for Have
plenty of masks

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Aetna and Humana Products and Services

Most reviewed product and services
  • Aetna Health Insurance (149 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)
  • Humana Health Insurance (101 reviews)
  • Humana Customer Care (55 reviews)
  • Humana Dental Insurance (48 reviews)