PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Horizon Blue Cross Blue Shield Of New Jersey and Aetna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Horizon Blue Cross Blue Shield Of New Jersey
Aetna

Horizon Blue Cross Blue Shield Of New Jersey and Aetna Overview

Total reviews
47
410
Company responses
0
0
Issues resolved
0
2

Horizon Blue Cross Blue Shield Of New Jersey and Aetna Consumer Ratings

Rank
254 out of 1053 in Insurance category
231 out of 1053 in Insurance category
Customer service
449 in category
187 in category
Product or Service Quality
431 in category
173 in category
Billing Practices
380 in category
211 in category
Reliability
400 in category
116 in category

Horizon Blue Cross Blue Shield Of New Jersey and Aetna Rating Details

Customer service
1 (13 reviews)
1.2 (121 reviews)
Reviewer's quote

...THE CUSTOMER SERVICE I RECEIVED TODAY WAS ABSOLUTELY HORRENDOUS AND MAKES ME WANT TO NOT ACCEPT YOUR MEMBERS JUST SO I NEVER HAVE TO DEAL WITH YOU ALL EVER..

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To say that Aetna customer service rep, the escalations specialist and the supervisor were rude and unprofessional just doesn't begin to describe this nightmare. The supervisor Rochele yelled and talked over me the entire time, and after 2 hours on the phone without a single question answered they...

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Product or Service Quality
1 (11 reviews)
1.2 (100 reviews)
Reviewer's quote

Suddenly she had a huge bill from 2013 and they tried to refuse her service until it was paid! After investigating, I traced this back to a claim filed with HBCBC NJ (I have no idea if it's even legitimate or who filed it). After retreiving and reviewing the claim, they immediately admitted it...

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...The largest complaint category concerns “Problems with Product or Service. ” A close second is “Billing and Collection Issues. ” The number of complaints on Consumeraffairs...

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Billing Practices
1 (10 reviews)
1.1 (97 reviews)
Reviewer's quote

paying nearly 3000 a month for my wife and i , thanks to obama,. and can't get coverage becasue i was enrolled in their FREE program to cover when you are away from home..

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Aetna Consumer ComplaintsFrom: Expert Insurance Reviews:September 21, 2019Although Aetna is not accredited with the Better Business Bureau, the company currently maintains an A+ rating. In the past three years, there have been 591 complaints filed against the company, 214 of which have been closed...

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Reliability
1 (9 reviews)
1.3 (82 reviews)
Reviewer's quote

It denied my son addiction treatment and he overdosed and died.

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the one source supplier is a joke as they charge full suggested retail and after your alliance your cost is more than what is charged by most local suppliers.You the member will not really get $1250.00 allowance believe me.

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Horizon Blue Cross Blue Shield Of New Jersey and Aetna Pros and Cons

Pros
  • When they payed bills
  • Regular blue cross
  • Price is low
  • Insurance company i had before aetna
  • Customer service representatives
Cons
  • Horrible c
  • False denial of claims
  • Customer service
  • Difficulty with authorization
  • Too many third parties involved
  • Struggling to get consistant care

Horizon Blue Cross Blue Shield Of New Jersey and Aetna Most Positive Reviews

Top rated reviews
No votes
5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

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No votes
4

Aetna has declined many types of prescribed medications and continues to require a "prior authorization " that is...

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Horizon Blue Cross Blue Shield Of New Jersey and Aetna Most Critical Reviews

Lowest rated reviews
1

Horizon Bc is THE worst insurance company to deal with when speaking to their customer service reps. All of them are...

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1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

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1

I had a nut allergy that I had no prior knowledge of and I'm on my grandfathers insurance which happened to be this...

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1

I have buldging disk in my neck and my job with aetna is sitting all day and I've started to be in a lot of pain so my...

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Horizon Blue Cross Blue Shield Of New Jersey and Aetna Latest Reviews

Recent published reviews
No votes

Attn: Horizon Staff
I have been unable to resolve an ongoing issue regarding account information and claim denial. As a r...

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1

Awful, awful, awful company. Unfortunately, we got stuck with Aetna when my husbands employer switched to these...

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1

paying nearly 3000 a month for my wife and i , thanks to obama,. and can't get coverage becasue i was enrolled in their...

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1

the one source supplier is a joke as they charge full suggested retail and after your alliance your cost is more than wh...

Read full review

Horizon Blue Cross Blue Shield Of New Jersey and Aetna Products and Services

Most reviewed product and services
  • Horizon Blue Cross Blue Shield Of New Jersey Medical Claim (4 reviews)
  • Aetna Health Insurance (149 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)