PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aetna and Horizon Blue Cross Blue Shield Of New Jersey as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aetna
Horizon Blue Cross Blue Shield Of New Jersey

Aetna and Horizon Blue Cross Blue Shield Of New Jersey Overview

Total reviews
403
47
Company responses
0
0
Issues resolved
2
0

Aetna was first mentioned on PissedConsumer on Jan 14, 2008 and since then this brand received 403 reviews. It is 356 reviews more than Horizon Blue Cross Blue Shield Of New Jersey received since Oct 23, 2008.

Aetna and Horizon Blue Cross Blue Shield Of New Jersey Consumer Ratings

Rank
224 out of 1883 in Insurance category
201 out of 1883 in Insurance category
Customer service
175 in category
423 in category
Product or Service Quality
162 in category
403 in category
Website
210 in category
65 in category

According to consumer ratings and reviews, Horizon Blue Cross Blue Shield Of New Jersey ranks 23 points higher in the Insurance category than Aetna. People gave Aetna 1.2 stars for Customer service criterion in Insurance category and it is 274 points higher than the worst rated brand in this category. At the same time, Horizon Blue Cross Blue Shield Of New Jersey was rated 1 stars for Customer service criterion in this category and it is 26 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Aetna has a higher rating than Horizon Blue Cross Blue Shield Of New Jersey. Regarding Website criterion, consumers gave Aetna 1.4 stars and it is 53% greater than other in category. Horizon Blue Cross Blue Shield Of New Jersey however was rated 2.1 stars and it is 86% greater than other in category.

Aetna and Horizon Blue Cross Blue Shield Of New Jersey Rating Details

Customer service
1.2 (118 reviews)
1 (13 reviews)
Reviewer's quote

To say that Aetna customer service rep, the escalations specialist and the supervisor were rude and unprofessional just doesn't begin to describe this nightmare. The supervisor Rochele yelled and talked over me the entire time, and after 2 hours on the phone without a single question answered they...

corina f

...THE CUSTOMER SERVICE I RECEIVED TODAY WAS ABSOLUTELY HORRENDOUS AND MAKES ME WANT TO NOT ACCEPT YOUR MEMBERS JUST SO I NEVER HAVE TO DEAL WITH YOU ALL EVER..

Nykema O
Product or Service Quality
1.2 (99 reviews)
1 (11 reviews)
Reviewer's quote

...The largest complaint category concerns “Problems with Product or Service. ” A close second is “Billing and Collection Issues. ” The number of complaints on Consumeraffairs...

Paul G

tried to find a new doctor--used the website, list of doctors was not current or did not take new members; customer service was not helpful, kept referring me back to the website; lots of hours trying to find someone to help me; had to keep giving the same information over and over again about the...

PissedConsumer625198
Website
1.4 (96 reviews)
2.1 (8 reviews)
Reviewer's quote

...When you call a doctor or dentist office from Aetna's website listings you will find that they are no longer there or are not accepting new patients. When you call Aetna they will tell you anything that they think you want to hear. Do not trust them at all...

PissedConsumer1595418

paying nearly 3000 a month for my wife and i , thanks to obama,. and can't get coverage becasue i was enrolled in their FREE program to cover when you are away from home..

DAN P

Aetna and Horizon Blue Cross Blue Shield Of New Jersey Pros and Cons

Pros
  • Price is low
  • Insurance company i had before aetna
  • Bill pay
  • When they payed bills
  • Regular blue cross
Cons
  • Difficulty with authorization
  • Too many third parties involved
  • Struggling to get consistant care
  • Horrible c
  • False denial of claims
  • Customer service

Aetna and Horizon Blue Cross Blue Shield Of New Jersey Most Positive Reviews

Top rated reviews
5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

No votes

Aetna and Horizon Blue Cross Blue Shield Of New Jersey Most Critical Reviews

Lowest rated reviews
1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

1

Horizon Bc is THE worst insurance company to deal with when speaking to their customer service reps. All of them are...

Aetna and Horizon Blue Cross Blue Shield Of New Jersey Latest Reviews

Recent published reviews

They continue to deny a surgical code , approved surgery , but not the procedure , go figure and getting an expedited...

Read all 403 reviews

Attn: Horizon Staff
I have been unable to resolve an ongoing issue regarding account information and claim denial. As a r...

Read all 47 reviews

Aetna and Horizon Blue Cross Blue Shield Of New Jersey Products and Services

Most reviewed product and services
  • Aetna Health Insurance (148 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)
  • Horizon Blue Cross Blue Shield Of New Jersey Medical Claim (4 reviews)