PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aetna and Horizon Blue Cross Blue Shield Of New Jersey as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aetna
Horizon Blue Cross Blue Shield Of New Jersey

Aetna and Horizon Blue Cross Blue Shield Of New Jersey Overview

Total reviews 415 47
Company responses 0 0
Issues resolved 2 0

Aetna and Horizon Blue Cross Blue Shield Of New Jersey Consumer Ratings

Rank
235 out of 1079 in Insurance category
259 out of 1079 in Insurance category
Customer service
190 in category
458 in category
Product or Service Quality
176 in category
435 in category
Website
218 in category
68 in category
Billing Practices
222 in category
394 in category

Aetna and Horizon Blue Cross Blue Shield Of New Jersey Rating Details

Customer service
1.2 (125 reviews)
1 (13 reviews)
Reviewer's quote

...Why should I file an appeal when Aetna approved it in the first place? It is stressful enough to get special services done right now during covid, add to that the lack of insurance customer service to address this mishap. It just adds more stress to the patient..

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...THE CUSTOMER SERVICE I RECEIVED TODAY WAS ABSOLUTELY HORRENDOUS AND MAKES ME WANT TO NOT ACCEPT YOUR MEMBERS JUST SO I NEVER HAVE TO DEAL WITH YOU ALL EVER..

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Product or Service Quality
1.2 (104 reviews)
1 (11 reviews)
Reviewer's quote

...what? I could have gone to a motel six and had three meals and been charged with the low hundred dollars range instead of a bill for thousands for the same service. I need my billing looked at and corrected this email is being copied and emailed to other places including my insurance company. This is a very offended, abused, self helped, and pissed...

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Suddenly she had a huge bill from 2013 and they tried to refuse her service until it was paid! After investigating, I traced this back to a claim filed with HBCBC NJ (I have no idea if it's even legitimate or who filed it). After retreiving and reviewing the claim, they immediately admitted it...

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Website
1.4 (102 reviews)
2.1 (8 reviews)
Reviewer's quote

...When you call a doctor or dentist office from Aetna's website listings you will find that they are no longer there or are not accepting new patients. When you call Aetna they will tell you anything that they think you want to hear. Do not trust them at all...

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paying nearly 3000 a month for my wife and i , thanks to obama,. and can't get coverage becasue i was enrolled in their FREE program to cover when you are away from home..

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Billing Practices
1.1 (101 reviews)
1 (10 reviews)
Reviewer's quote

Aetna Consumer ComplaintsFrom: Expert Insurance Reviews:September 21, 2019Although Aetna is not accredited with the Better Business Bureau, the company currently maintains an A+ rating. In the past three years, there have been 591 complaints filed against the company, 214 of which have been closed...

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It denied my son addiction treatment and he overdosed and died.

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Aetna and Horizon Blue Cross Blue Shield Of New Jersey Pros and Cons

Pros
  • Price is low
  • Insurance company i had before aetna
  • Customer service representatives
  • When they payed bills
  • Regular blue cross
Cons
  • Difficulty with authorization
  • Customer service
  • Too many third parties involved
  • Horrible c
  • False denial of claims
  • Customer service

Aetna and Horizon Blue Cross Blue Shield Of New Jersey Most Positive Reviews

Top rated reviews
5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

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No votes
4

Aetna has declined many types of prescribed medications and continues to require a "prior authorization " that is...

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No votes

Aetna and Horizon Blue Cross Blue Shield Of New Jersey Most Critical Reviews

Lowest rated reviews
1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

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1

Horizon Bc is THE worst insurance company to deal with when speaking to their customer service reps. All of them are...

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1

I have buldging disk in my neck and my job with aetna is sitting all day and I've started to be in a lot of pain so my...

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1

I had a nut allergy that I had no prior knowledge of and I'm on my grandfathers insurance which happened to be this...

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Aetna and Horizon Blue Cross Blue Shield Of New Jersey Latest Reviews

Recent published reviews
1.1

Return of the money that they said they would and you can never know who you are dealing with they put on a different...

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No votes

Attn: Horizon Staff
I have been unable to resolve an ongoing issue regarding account information and claim denial. As a r...

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2.2

Aetna denied paying a claim on a pre-approval I had from them for the submitted service. I called 5 times so far and...

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1

paying nearly 3000 a month for my wife and i , thanks to obama,. and can't get coverage becasue i was enrolled in their...

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Aetna and Horizon Blue Cross Blue Shield Of New Jersey Products and Services

Most reviewed product and services
  • Aetna Health Insurance (149 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)
  • Horizon Blue Cross Blue Shield Of New Jersey Medical Claim (4 reviews)