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Aetna

Insurance
  • 1 ISSUES RESOLVED
  • 324 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $15.1K AVERAGE LOSS
1.3
Customer service
Website
Staff
  • Price is low 3
  • Customer service representatives 2
  • Some customer service reps 2
  • Insurance gold plan 1
  • Reasonable price for grandfathered plan 1

Customers don't like

  • Difficulty with authorization6
  • Struggling to get consistant care5
  • Too many third parties involved5
  • Poor communications3
  • Slow claims3
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Healthcare Gov

Government and Politics
  • 6 ISSUES RESOLVED
  • 981 TOTAL REVIEWS
  • $2.1M CLAIMED LOSSES
  • $13.7K AVERAGE LOSS
1.3
Customer service
Website
Staff
  • Take peoples health for joke 8
  • Distressing 5
  • At least you can log-in this year 4
  • Promise of affordable care 4
  • Difficult not easy as described 4

Customers don't like

  • Customer service11
  • No accountability6
  • Misinformed customer service rep5
  • Useless5
  • System is broken5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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