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Aetna

Insurance
  • 1 ISSUES RESOLVED
  • 313 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $15.3K AVERAGE LOSS
1.3
Customer service
Website
  • Price is low 3
  • Customer service representatives 2
  • Some customer service reps 2
  • Insurance gold plan 1
  • Reasonable price for grandfathered plan 1

Customers don't like

  • Poor communications12
  • Struggling to get consistant care10
  • Difficulty with authorization8
  • Too many third parties involved8
  • Misinformed reps7
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Healthcare Gov

Government and Politics
  • 6 ISSUES RESOLVED
  • 915 TOTAL REVIEWS
  • $2M CLAIMED LOSSES
  • $15.2K AVERAGE LOSS
1.3
Customer service
Website
  • Take peoples health for joke 8
  • Bad 5
  • Distressing 5
  • It has been one of my worst expreiences 5
  • Poor 5

Customers don't like

  • Customer service13
  • System is broken11
  • Useless11
  • Did not resolve problem10
  • System is screwed up8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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