PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Health Net and Aetna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Health Net
Aetna

Health Net and Aetna Overview

Total reviews
18
403
Company responses
0
0
Issues resolved
0
2

Aetna was first mentioned on PissedConsumer on Jan 14, 2008 and since then this brand received 403 reviews. It is 385 reviews more than Health Net received since Nov 28, 2010.

Health Net and Aetna Consumer Ratings

Rank
273 out of 1879 in Insurance category
224 out of 1879 in Insurance category
Customer service
185 in category
175 in category
Product or Service Quality
179 in category
162 in category
Staff
115 in category
168 in category

According to consumer ratings and reviews, Aetna ranks 49 points higher in the Insurance category than Health Net. People gave Health Net 1.2 stars for Customer service criterion in Insurance category and it is 262 points higher than the worst rated brand in this category. At the same time, Aetna was rated 1.2 stars for Customer service criterion in this category and it is 272 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Aetna has a higher rating than Aetna. Regarding Staff criterion, consumers gave Health Net 1.5 stars and it is 74% greater than other in category. Aetna however was rated 1.3 stars and it is 62% greater than other in category.

Health Net and Aetna Rating Details

Customer service
1.2 (6 reviews)
1.2 (118 reviews)
Reviewer's quote

I have had Health Net insurance since June of 2018. In that time frame they have increased my premiums by 28 percent, refused to cover my insulin (novalog and basaglar). Today I just received a bill from the optometrist for several hundred dollars because they refuse to cover services that my...

George W

To say that Aetna customer service rep, the escalations specialist and the supervisor were rude and unprofessional just doesn't begin to describe this nightmare. The supervisor Rochele yelled and talked over me the entire time, and after 2 hours on the phone without a single question answered they...

corina f
Product or Service Quality
1.2 (6 reviews)
1.2 (99 reviews)
Reviewer's quote

With Health Net if a patients wants 3 month fill/refill of medication they are required to use Mail Order Pharmacy or CVS. I personally have over a dozen prescriptions. Rheumatoid and Osteo Arthritis's along with other medical issues. We have no CVS near buy and have had horrible experiences with...

Gisel

...The largest complaint category concerns “Problems with Product or Service. ” A close second is “Billing and Collection Issues. ” The number of complaints on Consumeraffairs...

Paul G
Staff
1.5 (4 reviews)
1.3 (78 reviews)
Reviewer's quote

I’ve had sciatica since the end of March and they still haven’t gotten me physical therapy - and are charging for service (xrray) that they never took action on. Thats OK i’m changing health insurance at the end of the year- goodbye to bad health insurance 2018!

Florida R

Every time I have called Aetna customer service for help in resolving any of these issues, the staff (always in a Philippine call center) have been patient and courteous. But in most cases, whoever I'm speaking to will eventually say they need more time and will call me back and send a confirmation...

Nesanel

Health Net and Aetna Pros and Cons

Pros
  • Doctors
  • Price is low
  • Insurance company i had before aetna
  • Bill pay
Cons
  • No urgency
  • Difficulty with authorization
  • Too many third parties involved
  • Struggling to get consistant care

Health Net and Aetna Most Positive Reviews

Top rated reviews
No votes
5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

Health Net and Aetna Most Critical Reviews

Lowest rated reviews
1

Avoid this organization (of crooks) at all costs!

Our company's account was canceled because they claimed to have rec...

1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

Health Net and Aetna Latest Reviews

Recent published reviews
1

I have had Health Net insurance since June of 2018. In that time frame they have increased my premiums by 28 percent,...

Read all 18 reviews

They continue to deny a surgical code , approved surgery , but not the procedure , go figure and getting an expedited...

Read all 403 reviews

Health Net and Aetna Products and Services

Most reviewed product and services
  • Health Net Customer Care (8 reviews)
  • Health Net Emergency Service (2 reviews)
  • Health Net Health Insurance (1 review)
  • Aetna Health Insurance (148 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)