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Aetna

Insurance
  • 1 ISSUES RESOLVED
  • 323 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $15.1K AVERAGE LOSS
1.3
Customer service
Website
Insurance Plans Acceptance
  • Price is low 3
  • Customer service representatives 2
  • Some customer service reps 2
  • Insurance gold plan 1
  • Reasonable price for grandfathered plan 1

Customers don't like

  • Difficulty with authorization6
  • Struggling to get consistant care5
  • Too many third parties involved5
  • Poor communications3
  • Slow claims3
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Express Scripts

Drug Stores and Drugs
Has verified representatives
  • 4 ISSUES RESOLVED
  • 66 COMPANY RESPONSES
  • 338 TOTAL REVIEWS
  • $390K CLAIMED LOSSES
  • $3.9K AVERAGE LOSS
1.9
Customer service
Website
Insurance Plans Acceptance
  • Payments on high cost meds 2
  • Phone representative 2
  • Price 2
  • Trying to save money 2
  • Value for money on accurate prescription 2

Customers don't like

  • Very pooor service5
  • Being hung up on5
  • Customer service4
  • Treated with disrespect4
  • Delivery service4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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