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Aetna

Insurance
  • 2 ISSUES RESOLVED
  • 339 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $14.8K AVERAGE LOSS
1.3
Customer service
Website
Staff
  • Price is low 3
  • Some customer service reps 2
  • Insurance company i had before aetna 2
  • Customer service representatives 2
  • Reasonable price for grandfathered plan 1

Customers don't like

  • Difficulty with authorization7
  • Too many third parties involved5
  • Struggling to get consistant care5
  • Constant run around no decision makers4
  • Slow claims3
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Express Scripts

Drug Stores and Drugs
Has verified representatives
  • 4 ISSUES RESOLVED
  • 95 COMPANY RESPONSES
  • 370 TOTAL REVIEWS
  • $390K CLAIMED LOSSES
  • $3.6K AVERAGE LOSS
1.9
Customer service
Website
Staff
  • Value for money on accurate prescription 2
  • Trying to save money 2
  • Price 2
  • Phone representative 2
  • Payments on high cost meds 2

Customers don't like

  • Very pooor service5
  • Terrible customer service5
  • Being hung up on5
  • Treated with disrespect4
  • No communication with patients4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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