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Aetna

Insurance
  • 2 ISSUES RESOLVED
  • 362 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $14.2K AVERAGE LOSS
1.3
Customer service
Billing Practices
Website
Reliability
Staff
  • Price is low 3
  • Insurance company i had before aetna 3
  • Some customer service reps 2
  • Customer service representatives 2
  • Bill pay 2

Customers don't like

  • Difficulty with authorization8
  • Too many third parties involved5
  • Struggling to get consistant care5
  • Constant run around no decision makers4
  • Untruthful3
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Esurance

Insurance
  • 0 ISSUES RESOLVED
  • 133 TOTAL REVIEWS
  • $140K CLAIMED LOSSES
  • $3.1K AVERAGE LOSS
1.3
Customer service
Billing Practices
Website
Reliability
Staff
  • Yuck 2
  • How calm the manager remained 1

Customers don't like

  • No action taken4
  • Whole experience3
  • Claims processing3
  • Entire experience or attitude of the representative2
  • That they swindled me1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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