PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Envision Rx Plus and Aetna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Envision Rx Plus
Aetna

Envision Rx Plus and Aetna Overview

Total reviews
216
403
Company responses
0
0
Issues resolved
1
2

Aetna was first mentioned on PissedConsumer on Jan 14, 2008 and since then this brand received 403 reviews. It is 187 reviews more than Envision Rx Plus received since Mar 22, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Aetna customer support team than with Envision Rx Plus customer service.

Envision Rx Plus and Aetna Consumer Ratings

Rank
104 out of 769 in Pharmacy category
223 out of 1879 in Insurance category
Customer service
86 in category
176 in category
Staff
76 in category
169 in category
Website
85 in category
211 in category

Envision Rx Plus and Aetna Rating Details

Customer service
1.2 (114 reviews)
1.2 (118 reviews)
Reviewer's quote

Can't register online, even though I am using this through my job, tried calling customer service and they hung up on me every time..

LaPorche B

To say that Aetna customer service rep, the escalations specialist and the supervisor were rude and unprofessional just doesn't begin to describe this nightmare. The supervisor Rochele yelled and talked over me the entire time, and after 2 hours on the phone without a single question answered they...

corina f
Staff
1.4 (105 reviews)
1.3 (78 reviews)
Reviewer's quote

Albuterol costs $58 using card, but $45 without using card

Tannah

Every time I have called Aetna customer service for help in resolving any of these issues, the staff (always in a Philippine call center) have been patient and courteous. But in most cases, whoever I'm speaking to will eventually say they need more time and will call me back and send a confirmation...

Nesanel
Website
1.5 (101 reviews)
1.4 (96 reviews)
Reviewer's quote

...order accounts, one for myself and one for my husband (different email) I am still unable to LOGIN to them, change login info or EVEN register again, their website says my accounts already exist with those emails, yet when I call customer service, they say I don't have any registered...

Lindy H

...When you call a doctor or dentist office from Aetna's website listings you will find that they are no longer there or are not accepting new patients. When you call Aetna they will tell you anything that they think you want to hear. Do not trust them at all...

PissedConsumer1595418

Envision Rx Plus and Aetna Pros and Cons

Pros
  • Plan price
  • Monthly premium
  • Low premium
  • Price is low
  • Insurance company i had before aetna
  • Bill pay
Cons
  • Misinformed customer service
  • Customer service
  • Disinterested and lack of information of representative on phone
  • Difficulty with authorization
  • Too many third parties involved
  • Struggling to get consistant care

Envision Rx Plus and Aetna Most Positive Reviews

Top rated reviews
5

I've had EnvisionsRx Plus for five years; I love the services I have and there's no complaints to date!

5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

Envision Rx Plus and Aetna Most Critical Reviews

Lowest rated reviews
1

I have called EnvisionRx Plus 8 times since February 20, 2015 to obtain prior authorization for Vyvanse 30 mg ordered da...

1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

Envision Rx Plus and Aetna Latest Reviews

Recent published reviews
3

I've been trying to get a medication filled for a month and 1/2, I call every other day, my doctor has called and faxed...

Read all 216 reviews

They continue to deny a surgical code , approved surgery , but not the procedure , go figure and getting an expedited...

Read all 403 reviews

Envision Rx Plus and Aetna Products and Services

Most reviewed product and services
  • Envision Rx Plus Prescription Refill (55 reviews)
  • Envision Rx Plus Customer Care (35 reviews)
  • Envision Rx Plus Health Plan (14 reviews)
  • Aetna Health Insurance (148 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)