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Aetna

Insurance
  • 1 ISSUES RESOLVED
  • 307 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $15.3K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Insurance Plans Acceptance
  • Price is low 3
  • Customer service representatives 2
  • Some customer service reps 2
  • Insurance gold plan 1
  • Reasonable price for grandfathered plan 1

Customers don't like

  • Poor communications11
  • Struggling to get consistant care9
  • Difficulty with authorization8
  • Too many third parties involved7
  • Misinformed reps6
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Envision Rx Plus

Drug Stores and Drugs
  • 1 ISSUES RESOLVED
  • 55 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $6.9K AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Insurance Plans Acceptance
  • Low premium 2
  • Encrypted emails 2
  • 2013 and 2014 coverage 1
  • Sales 1
  • Everything until this surprise 1

Customers don't like

  • Misinformed customer service5
  • High disapproval or denial rate5
  • Customer service4
  • Tedious exceptions process4
  • Tedious verification process2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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