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Aetna

Insurance
  • 2 ISSUES RESOLVED
  • 334 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $14.8K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Staff
  • Price is low 3
  • Customer service representatives 2
  • Insurance company i had before aetna 2
  • Some customer service reps 2
  • Reasonable price for grandfathered plan 1

Customers don't like

  • Difficulty with authorization7
  • Struggling to get consistant care5
  • Too many third parties involved5
  • Constant run around no decision makers4
  • Slow claims3
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Envision Rx Plus

Drug Stores and Drugs
  • 1 ISSUES RESOLVED
  • 75 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $5.7K AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Staff
  • Low premium 2
  • Encrypted emails 2
  • 2013 and 2014 coverage 1
  • Sales 1

Customers don't like

  • Misinformed customer service5
  • Customer service3
  • Tedious exceptions process3
  • High disapproval or denial rate2
  • Tedious verification process2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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