PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aetna and Envision Rx Plus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aetna
Envision Rx Plus

Aetna and Envision Rx Plus Overview

Total reviews
403
216
Company responses
0
0
Issues resolved
2
1

Aetna was first mentioned on PissedConsumer on Jan 14, 2008 and since then this brand received 403 reviews. It is 187 reviews more than Envision Rx Plus received since Mar 22, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Aetna customer support team than with Envision Rx Plus customer service.

Aetna and Envision Rx Plus Consumer Ratings

Rank
224 out of 1880 in Insurance category
104 out of 769 in Pharmacy category
Customer service
176 in category
86 in category
Product or Service Quality
163 in category
75 in category
Website
211 in category
85 in category

Aetna and Envision Rx Plus Rating Details

Customer service
1.2 (118 reviews)
1.2 (114 reviews)
Reviewer's quote

To say that Aetna customer service rep, the escalations specialist and the supervisor were rude and unprofessional just doesn't begin to describe this nightmare. The supervisor Rochele yelled and talked over me the entire time, and after 2 hours on the phone without a single question answered they...

corina f

Can't register online, even though I am using this through my job, tried calling customer service and they hung up on me every time..

LaPorche B
Product or Service Quality
1.2 (99 reviews)
1.4 (97 reviews)
Reviewer's quote

...The largest complaint category concerns “Problems with Product or Service. ” A close second is “Billing and Collection Issues. ” The number of complaints on Consumeraffairs...

Paul G

Their customer service is absolutely the worst! They are incompetent, lacking basic language skills and such a strong accent that they are virtually impossible to understand. I have spoken with people all over the world doing international sales, so I am accustomed to many accents, but I don't now...

Nestor M
Website
1.4 (96 reviews)
1.5 (101 reviews)
Reviewer's quote

...When you call a doctor or dentist office from Aetna's website listings you will find that they are no longer there or are not accepting new patients. When you call Aetna they will tell you anything that they think you want to hear. Do not trust them at all...

PissedConsumer1595418

...order accounts, one for myself and one for my husband (different email) I am still unable to LOGIN to them, change login info or EVEN register again, their website says my accounts already exist with those emails, yet when I call customer service, they say I don't have any registered...

Lindy H

Aetna and Envision Rx Plus Pros and Cons

Pros
  • Price is low
  • Insurance company i had before aetna
  • Bill pay
  • Plan price
  • Monthly premium
  • Low premium
Cons
  • Difficulty with authorization
  • Too many third parties involved
  • Struggling to get consistant care
  • Misinformed customer service
  • Customer service
  • Disinterested and lack of information of representative on phone

Aetna and Envision Rx Plus Most Positive Reviews

Top rated reviews
5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

5

I've had EnvisionsRx Plus for five years; I love the services I have and there's no complaints to date!

Aetna and Envision Rx Plus Most Critical Reviews

Lowest rated reviews
1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

No votes

Aetna and Envision Rx Plus Latest Reviews

Recent published reviews

They continue to deny a surgical code , approved surgery , but not the procedure , go figure and getting an expedited...

Read all 403 reviews
3

I've been trying to get a medication filled for a month and 1/2, I call every other day, my doctor has called and faxed...

Read all 216 reviews

Aetna and Envision Rx Plus Products and Services

Most reviewed product and services
  • Aetna Health Insurance (148 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)
  • Envision Rx Plus Prescription Refill (55 reviews)
  • Envision Rx Plus Customer Care (35 reviews)
  • Envision Rx Plus Health Plan (14 reviews)