PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aetna and Envision Rx Plus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aetna
Envision Rx Plus

Aetna and Envision Rx Plus Overview

Total reviews 415 222
Company responses 0 0
Issues resolved 2 1

Aetna and Envision Rx Plus Consumer Ratings

Rank
235 out of 1079 in Insurance category
121 out of 547 in Pharmacy category
Customer service
190 in category
94 in category
Product or Service Quality
176 in category
88 in category
Website
218 in category
98 in category
Diversity of Products or Services
221 in category
92 in category

Aetna and Envision Rx Plus Rating Details

Customer service
1.2 (125 reviews)
1.2 (118 reviews)
Reviewer's quote

...Why should I file an appeal when Aetna approved it in the first place? It is stressful enough to get special services done right now during covid, add to that the lack of insurance customer service to address this mishap. It just adds more stress to the patient..

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Can't register online, even though I am using this through my job, tried calling customer service and they hung up on me every time..

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Product or Service Quality
1.2 (104 reviews)
1.4 (102 reviews)
Reviewer's quote

...what? I could have gone to a motel six and had three meals and been charged with the low hundred dollars range instead of a bill for thousands for the same service. I need my billing looked at and corrected this email is being copied and emailed to other places including my insurance company. This is a very offended, abused, self helped, and pissed...

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..." They have terrible service, terrible response time, coverage only looks good on paper. You are paying for nothing..

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Website
1.4 (102 reviews)
1.5 (104 reviews)
Reviewer's quote

...When you call a doctor or dentist office from Aetna's website listings you will find that they are no longer there or are not accepting new patients. When you call Aetna they will tell you anything that they think you want to hear. Do not trust them at all...

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...order accounts, one for myself and one for my husband (different email) I am still unable to LOGIN to them, change login info or EVEN register again, their website says my accounts already exist with those emails, yet when I call customer service, they say I don't have any registered...

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Diversity of Products or Services
1.2 (84 reviews)
1.7 (91 reviews)
Reviewer's quote

...for these years 2018-2019 February - March I have spent over; 37 ½ hours with Aetna Sales, 7 ¾ hours with Aetna Headquarters, and 4 ¼ hours with Network Services to resolve 3 simple issues with Aetna Coventry, and nothing was resolved. September 23-24 2019 I have spent over; 10 hours with Aetna Coventry 8 ¾ hours with Aetna to get their...

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...I asked the representative if I could have the number for customer care as somehow member services and customer care are two different things. Mind blowing. She then tells me there is no number for customer care and the only option she has is to transfer me...

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Aetna and Envision Rx Plus Pros and Cons

Pros
  • Price is low
  • Insurance company i had before aetna
  • Customer service representatives
  • Plan price
  • Monthly premium
  • Low premium
Cons
  • Difficulty with authorization
  • Customer service
  • Too many third parties involved
  • Misinformed customer service
  • Customer service
  • Disinterested and lack of information of representative on phone

Aetna and Envision Rx Plus Most Positive Reviews

Top rated reviews
5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

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5

I've had EnvisionsRx Plus for five years; I love the services I have and there's no complaints to date!

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4

Aetna has declined many types of prescribed medications and continues to require a "prior authorization " that is...

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5

I have only had Envision RX Plus for a couple of months. I have refilled my Atorvastatin (generic cholesteral med) 3...

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Aetna and Envision Rx Plus Most Critical Reviews

Lowest rated reviews
1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

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1

I have called EnvisionRx Plus 8 times since February 20, 2015 to obtain prior authorization for Vyvanse 30 mg ordered da...

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1

I have buldging disk in my neck and my job with aetna is sitting all day and I've started to be in a lot of pain so my...

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1

My son (15 months) has taken Lansoprazol for acid reflux since right after he was born. Last month, EnvisionRX randomly...

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Aetna and Envision Rx Plus Latest Reviews

Recent published reviews
1.1

Return of the money that they said they would and you can never know who you are dealing with they put on a different...

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1.3

Envision is stating in an appeal process that the prescription needed for a thyroid condition is available over the coun...

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2.2

Aetna denied paying a claim on a pre-approval I had from them for the submitted service. I called 5 times so far and...

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1

They are incorrectly filling and shipping prescriptions. Their process takes days to figure out why they filled it...

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Aetna and Envision Rx Plus Products and Services

Most reviewed product and services
  • Aetna Health Insurance (149 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)
  • Envision Rx Plus Prescription Refill (57 reviews)
  • Envision Rx Plus Customer Care (37 reviews)
  • Envision Rx Plus Health Plan (15 reviews)