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Aetna

Insurance
  • 2 ISSUES RESOLVED
  • 362 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $14.2K AVERAGE LOSS
1.3
Customer service
Website
Billing Practices
Diversity of Products or Services
Reliability
  • Price is low 3
  • Insurance company i had before aetna 3
  • Some customer service reps 2
  • Customer service representatives 2
  • Bill pay 2

Customers don't like

  • Difficulty with authorization8
  • Too many third parties involved5
  • Struggling to get consistant care5
  • Constant run around no decision makers4
  • Untruthful3
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  • 0 ISSUES RESOLVED
  • 268 TOTAL REVIEWS
  • $290K CLAIMED LOSSES
  • $6.1K AVERAGE LOSS
1.8
Customer service
Website
Billing Practices
Diversity of Products or Services
Reliability
  • Never having to deal with them 2
  • Great company 2
  • Some of the products 1
  • How they made it sound so good 1
  • Great agent and policies 1

Customers don't like

  • Customer service6
  • Fraudulently deny payment4
  • Constant non payment3
  • Non pyment due to loop holes2
  • Misrepresentation of product and vague definitions in policy2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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