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Aetna

Insurance
  • 1 ISSUES RESOLVED
  • 313 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $15.3K AVERAGE LOSS
1.3
Customer service
Website
Billing Practices
Diversity of Products or Services
Reliability
  • Price is low 3
  • Customer service representatives 2
  • Some customer service reps 2
  • Insurance gold plan 1
  • Reasonable price for grandfathered plan 1

Customers don't like

  • Poor communications12
  • Struggling to get consistant care10
  • Difficulty with authorization8
  • Too many third parties involved8
  • Misinformed reps7
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  • 0 ISSUES RESOLVED
  • 192 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $6.1K AVERAGE LOSS
1.9
Customer service
Website
Billing Practices
Diversity of Products or Services
Reliability
  • Experience 1
  • Great company 1

Customers don't like

  • Fraudulently deny payment5
  • Customer service4
  • No payment on claims4
  • So far my experience has made me think i made a big mistake3
  • Misrepresentation of product and vague definitions in policy2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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