PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cigna and Aetna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cigna
Aetna

Cigna and Aetna Overview

Total reviews 418 418
Company responses 0 0
Issues resolved 0 2

Cigna and Aetna Consumer Ratings

Rank
230 out of 1084 in Insurance category
236 out of 1084 in Insurance category
Customer service
161 in category
165 in category
Website
150 in category
184 in category
Product or Service Quality
142 in category
149 in category
Billing Practices
157 in category
184 in category

Cigna and Aetna Rating Details

Customer service
1.2 (130 reviews)
1.2 (128 reviews)
Reviewer's quote

...Customer service are the worst and helpless. They do not have a clue..

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...Why should I file an appeal when Aetna approved it in the first place? It is stressful enough to get special services done right now during covid, add to that the lack of insurance customer service to address this mishap. It just adds more stress to the patient..

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Website
1.6 (103 reviews)
1.5 (104 reviews)
Reviewer's quote

Cigna has the worst website I've ever seen. All links go in circles and I can't find anything useful..

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...When you call a doctor or dentist office from Aetna's website listings you will find that they are no longer there or are not accepting new patients. When you call Aetna they will tell you anything that they think you want to hear. Do not trust them at all...

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Product or Service Quality
1.2 (100 reviews)
1.2 (107 reviews)
Reviewer's quote

However, it is also my firm opinion that her quality of life - and maybe her life as a whole quite probably could have been prolonged and enhanced if Cigna hadn't delayed providing coverage on numerous occasions. My grand-daughter's battle with leukemia began towards the end of last year, 2018 and...

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...what? I could have gone to a motel six and had three meals and been charged with the low hundred dollars range instead of a bill for thousands for the same service. I need my billing looked at and corrected this email is being copied and emailed to other places including my insurance company. This is a very offended, abused, self helped, and pissed...

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Billing Practices
1.3 (99 reviews)
1.1 (103 reviews)
Reviewer's quote

...Their billing department is the worst (if they even have a billing department), I spoke to Rachel recently who was supposed to get back to me and still has not called back with status of this bill..

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Aetna Consumer ComplaintsFrom: Expert Insurance Reviews:September 21, 2019Although Aetna is not accredited with the Better Business Bureau, the company currently maintains an A+ rating. In the past three years, there have been 591 complaints filed against the company, 214 of which have been closed...

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Cigna and Aetna Pros and Cons

Pros
  • That they were supportive and helpful
  • Some of the people seemed to care a little bit
  • Pam
  • Price is low
  • Insurance company i had before aetna
  • Customer service representatives
Cons
  • Terrible customer service
  • No accountability
  • Do not uphold their obligations
  • Difficulty with authorization
  • Customer service
  • Too many third parties involved

Cigna and Aetna Most Positive Reviews

Top rated reviews
5

Cigna has gone above and beyond for me. I cannot thank them enough. It is a long story, but their Representative made...

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5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

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4

Changed carriers effective 1/1/2017 from CIGNA to another carrier through ATT broker AON. Cigna charged me monthly when...

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4

Aetna has declined many types of prescribed medications and continues to require a "prior authorization " that is...

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Cigna and Aetna Most Critical Reviews

Lowest rated reviews
1

Last June 2014, I had some partials made by Gwinnett Family Dental, I paid in advance what the office requested, the bal...

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1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

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1

Have tried calling more than 10 times to find out why they have not paid a dental claim for a FED-EX Employee. They are...

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1

I have buldging disk in my neck and my job with aetna is sitting all day and I've started to be in a lot of pain so my...

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Cigna and Aetna Latest Reviews

Recent published reviews
No votes

I have been contacting your provider enrollment department since July to obtain a contract for 2 providers I am working...

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1

I switched companies, and the sales rep guaranteed I would not pay more. But she was wrong (or lying...), and I now...

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1.3

These are the most incompetent claims representatives ever. I have been doing Dental Insurance for 35 plus years. They...

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1

Where do I start, I signed up for 2020 open season. On 1-2-2020 I signed up for auto ship for my meds with CVS Caremark,...

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Cigna and Aetna Products and Services

Most reviewed product and services
  • Cigna Health Insurance (108 reviews)
  • Cigna Claim (34 reviews)
  • Cigna Disability Insurance (29 reviews)
  • Aetna Health Insurance (149 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)