PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cigna and Aetna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cigna
Aetna

Cigna and Aetna Overview

Total reviews
412
410
Company responses
0
0
Issues resolved
0
2

Cigna and Aetna Consumer Ratings

Rank
223 out of 1051 in Insurance category
231 out of 1051 in Insurance category
Customer service
184 in category
187 in category
Website
161 in category
220 in category
Product or Service Quality
170 in category
172 in category
Billing Practices
180 in category
210 in category

Cigna and Aetna Rating Details

Customer service
1.2 (126 reviews)
1.2 (121 reviews)
Reviewer's quote

...I called Customer Service five times and each time I received five different answers. All I know is that $600 of my annual coverage plus another $600 I paid to the same dentist was made for 20 minutes of work. I would have paid less if I had no insurance...

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To say that Aetna customer service rep, the escalations specialist and the supervisor were rude and unprofessional just doesn't begin to describe this nightmare. The supervisor Rochele yelled and talked over me the entire time, and after 2 hours on the phone without a single question answered they...

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Website
1.6 (99 reviews)
1.4 (98 reviews)
Reviewer's quote

...levant or that has already been provided multiple times before is demanded; the rationale for delays and/or denials changes depending on whom we speak to; the website is either opaque or doesn't track with what "customer service" has to say. If it is not written in the "customer service" script, it is not uttered (which would explain why, after waiting months for one ...

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...When you call a doctor or dentist office from Aetna's website listings you will find that they are no longer there or are not accepting new patients. When you call Aetna they will tell you anything that they think you want to hear. Do not trust them at all...

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Product or Service Quality
1.2 (98 reviews)
1.2 (100 reviews)
Reviewer's quote

However, it is also my firm opinion that her quality of life - and maybe her life as a whole quite probably could have been prolonged and enhanced if Cigna hadn't delayed providing coverage on numerous occasions. My grand-daughter's battle with leukemia began towards the end of last year, 2018 and...

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...The largest complaint category concerns “Problems with Product or Service. ” A close second is “Billing and Collection Issues. ” The number of complaints on Consumeraffairs...

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Billing Practices
1.3 (95 reviews)
1.1 (97 reviews)
Reviewer's quote

...Their billing department is the worst (if they even have a billing department), I spoke to Rachel recently who was supposed to get back to me and still has not called back with status of this bill..

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Aetna Consumer ComplaintsFrom: Expert Insurance Reviews:September 21, 2019Although Aetna is not accredited with the Better Business Bureau, the company currently maintains an A+ rating. In the past three years, there have been 591 complaints filed against the company, 214 of which have been closed...

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Cigna and Aetna Pros and Cons

Pros
  • That they were supportive and helpful
  • Some of the people seemed to care a little bit
  • Pam
  • Price is low
  • Insurance company i had before aetna
  • Customer service representatives
Cons
  • Terrible customer service
  • No accountability
  • Do not uphold their obligations
  • Difficulty with authorization
  • Too many third parties involved
  • Struggling to get consistant care

Cigna and Aetna Most Positive Reviews

Top rated reviews
5

Cigna has gone above and beyond for me. I cannot thank them enough. It is a long story, but their Representative made...

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5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

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4

Changed carriers effective 1/1/2017 from CIGNA to another carrier through ATT broker AON. Cigna charged me monthly when...

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4

Aetna has declined many types of prescribed medications and continues to require a "prior authorization " that is...

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Cigna and Aetna Most Critical Reviews

Lowest rated reviews
1

Last June 2014, I had some partials made by Gwinnett Family Dental, I paid in advance what the office requested, the bal...

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1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

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1

Have tried calling more than 10 times to find out why they have not paid a dental claim for a FED-EX Employee. They are...

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1

I have buldging disk in my neck and my job with aetna is sitting all day and I've started to be in a lot of pain so my...

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Cigna and Aetna Latest Reviews

Recent published reviews
1.2

I called Cigna Dental in the Fall to see if I could enhance my coverage. They told me I had to wait until the end of...

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1

Awful, awful, awful company. Unfortunately, we got stuck with Aetna when my husbands employer switched to these...

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1

Basically Cigna keeps stringing you along with denials saying they are waiting on paperwork from your doctors. They...

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1

the one source supplier is a joke as they charge full suggested retail and after your alliance your cost is more than wh...

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Cigna and Aetna Products and Services

Most reviewed product and services
  • Cigna Health Insurance (108 reviews)
  • Cigna Claim (34 reviews)
  • Cigna Disability Insurance (29 reviews)
  • Aetna Health Insurance (149 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)