PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aetna and Cigna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Aetna and Cigna Overview

Total reviews
Company responses
Issues resolved

Cigna was first mentioned on PissedConsumer on Dec 14, 2007 and since then this brand received 408 reviews. It is 5 reviews more than Aetna received since Jan 14, 2008.

Aetna and Cigna Consumer Ratings

224 out of 1883 in Insurance category
216 out of 1883 in Insurance category
Customer service
175 in category
178 in category
Product or Service Quality
162 in category
164 in category
210 in category
152 in category

According to consumer ratings and reviews, Cigna ranks 8 points higher in the Insurance category than Aetna. People gave Aetna 1.2 stars for Customer service criterion in Insurance category and it is 274 points higher than the worst rated brand in this category. At the same time, Cigna was rated 1.2 stars for Customer service criterion in this category and it is 271 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Cigna has a higher rating than Cigna. Regarding Website criterion, consumers gave Aetna 1.4 stars and it is 53% greater than other in category. Cigna however was rated 1.6 stars and it is 66% greater than other in category.

Aetna and Cigna Rating Details

Customer service
1.2 (118 reviews)
1.2 (123 reviews)
Reviewer's quote

To say that Aetna customer service rep, the escalations specialist and the supervisor were rude and unprofessional just doesn't begin to describe this nightmare. The supervisor Rochele yelled and talked over me the entire time, and after 2 hours on the phone without a single question answered they...

corina f

...I called Customer Service five times and each time I received five different answers. All I know is that $600 of my annual coverage plus another $600 I paid to the same dentist was made for 20 minutes of work. I would have paid less if I had no insurance...

Bunchof F
Product or Service Quality
1.2 (99 reviews)
1.2 (96 reviews)
Reviewer's quote

...The largest complaint category concerns “Problems with Product or Service. ” A close second is “Billing and Collection Issues. ” The number of complaints on Consumeraffairs...

Paul G

Order insulin through mail no more pick up at Pharmacy they said 7 days 7 days call back medicine never was sent they said I'm sorry no insulin so they told me to wait 7 more days with no insulin this Cigna really sucks they tell too many lies

1.4 (96 reviews)
1.6 (98 reviews)
Reviewer's quote

...When you call a doctor or dentist office from Aetna's website listings you will find that they are no longer there or are not accepting new patients. When you call Aetna they will tell you anything that they think you want to hear. Do not trust them at all...


...levant or that has already been provided multiple times before is demanded; the rationale for delays and/or denials changes depending on whom we speak to; the website is either opaque or doesn't track with what "customer service" has to say. If it is not written in the "customer service" script, it is not uttered (which would explain why, after waiting months for one ...


Aetna and Cigna Pros and Cons

  • Price is low
  • Insurance company i had before aetna
  • Bill pay
  • That they were supportive and helpful
  • Some of the people seemed to care a little bit
  • Pam
  • Difficulty with authorization
  • Too many third parties involved
  • Struggling to get consistant care
  • Terrible customer service
  • No accountability
  • Do not uphold their obligations

Aetna and Cigna Most Positive Reviews

Top rated reviews

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...


Cigna has gone above and beyond for me. I cannot thank them enough. It is a long story, but their Representative made...

Aetna and Cigna Most Critical Reviews

Lowest rated reviews

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...


Last June 2014, I had some partials made by Gwinnett Family Dental, I paid in advance what the office requested, the bal...

Aetna and Cigna Latest Reviews

Recent published reviews

They continue to deny a surgical code , approved surgery , but not the procedure , go figure and getting an expedited...

Read all 403 reviews

CIGNA likes to avoid paying LTD claims at all costs. Just Google CIGNA LTD complaints vs taking my word. Then spread the...

Read all 408 reviews

Aetna and Cigna Products and Services

Most reviewed product and services
  • Aetna Health Insurance (148 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)
  • Cigna Health Insurance (106 reviews)
  • Cigna Claim (34 reviews)
  • Cigna Disability Insurance (29 reviews)