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Aetna

Insurance
  • 1 ISSUES RESOLVED
  • 315 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $15.1K AVERAGE LOSS
1.3
Customer service
Billing Practices
Website
Diversity of Products or Services
Reliability
  • Price is low 3
  • Customer service representatives 2
  • Some customer service reps 2
  • Insurance gold plan 1
  • Reasonable price for grandfathered plan 1

Customers don't like

  • Poor communications12
  • Struggling to get consistant care10
  • Difficulty with authorization8
  • Too many third parties involved8
  • Misinformed reps7
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Cigna

Insurance
  • 0 ISSUES RESOLVED
  • 316 TOTAL REVIEWS
  • $530K CLAIMED LOSSES
  • $6.6K AVERAGE LOSS
1.4
Customer service
Billing Practices
Website
Diversity of Products or Services
Reliability
  • Bad 1
  • Benefits 1
  • Customer service people are very nice and helpful 1
  • Diversity of product 1
  • That they were supportive and helpful 1

Customers don't like

  • No accountability10
  • Deceitful business practices7
  • Terrible customer service7
  • Customer service5
  • Wait wait wait5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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disappointed with Cigna
Saint Louis, Missouri, United States #1292853
I am an Obamacare user new to Cigna as of 2017 and just received my bill in the mail exactly five days before payment would be due five states away. In other words, send it tomorrow morning and cross your fingers it's on time. Tried five times to set up automatic billing via the website, but it wouldn't work. As an older customer, I have to question whether they even want my business, or whether their system is set up to insure failure.