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Aetna
Cigna

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Aetna

Aetna

1.3
  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 401 TOTAL REVIEWS
Rank
225 out of 1853
in Insurance category
Rating Details
Customer service
Product or Service Quality
Billing Practices
Website
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    0
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
1.3
148 reviews
1
27 reviews
1.1
24 reviews
Cigna

Cigna

1.3
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 405 TOTAL REVIEWS
Rank
216 out of 1853
in Insurance category
Rating Details
Customer service
Product or Service Quality
Billing Practices
Website
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    2
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    10:57
  • ISSUES RESOLVED
    50%
Top Products and Services
1.4
106 reviews
1.3
34 reviews
1.5
29 reviews

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Anonymous
#1292853

I am an Obamacare user new to Cigna as of 2017 and just received my bill in the mail exactly five days before payment would be due five states away. In other words, send it tomorrow morning and cross your fingers it's on time.

Tried five times to set up automatic billing via the website, but it wouldn't work. As an older customer, I have to question whether they even want my business, or whether their system is set up to insure failure.

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