PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aetna and Cigna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aetna
Cigna

Aetna and Cigna Overview

Total reviews 415 417
Company responses 0 0
Issues resolved 2 0

Aetna and Cigna Consumer Ratings

Rank
235 out of 1079 in Insurance category
228 out of 1079 in Insurance category
Customer service
190 in category
189 in category
Product or Service Quality
176 in category
170 in category
Website
218 in category
167 in category
Billing Practices
222 in category
186 in category

Aetna and Cigna Rating Details

Customer service
1.2 (125 reviews)
1.2 (130 reviews)
Reviewer's quote

...Why should I file an appeal when Aetna approved it in the first place? It is stressful enough to get special services done right now during covid, add to that the lack of insurance customer service to address this mishap. It just adds more stress to the patient..

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...Customer service are the worst and helpless. They do not have a clue..

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Product or Service Quality
1.2 (104 reviews)
1.2 (100 reviews)
Reviewer's quote

...what? I could have gone to a motel six and had three meals and been charged with the low hundred dollars range instead of a bill for thousands for the same service. I need my billing looked at and corrected this email is being copied and emailed to other places including my insurance company. This is a very offended, abused, self helped, and pissed...

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However, it is also my firm opinion that her quality of life - and maybe her life as a whole quite probably could have been prolonged and enhanced if Cigna hadn't delayed providing coverage on numerous occasions. My grand-daughter's battle with leukemia began towards the end of last year, 2018 and...

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Website
1.4 (102 reviews)
1.6 (103 reviews)
Reviewer's quote

...When you call a doctor or dentist office from Aetna's website listings you will find that they are no longer there or are not accepting new patients. When you call Aetna they will tell you anything that they think you want to hear. Do not trust them at all...

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Cigna has the worst website I've ever seen. All links go in circles and I can't find anything useful..

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Billing Practices
1.1 (101 reviews)
1.3 (99 reviews)
Reviewer's quote

Aetna Consumer ComplaintsFrom: Expert Insurance Reviews:September 21, 2019Although Aetna is not accredited with the Better Business Bureau, the company currently maintains an A+ rating. In the past three years, there have been 591 complaints filed against the company, 214 of which have been closed...

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...Their billing department is the worst (if they even have a billing department), I spoke to Rachel recently who was supposed to get back to me and still has not called back with status of this bill..

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Aetna and Cigna Pros and Cons

Pros
  • Price is low
  • Insurance company i had before aetna
  • Customer service representatives
  • That they were supportive and helpful
  • Some of the people seemed to care a little bit
  • Pam
Cons
  • Difficulty with authorization
  • Customer service
  • Too many third parties involved
  • Terrible customer service
  • No accountability
  • Do not uphold their obligations

Aetna and Cigna Most Positive Reviews

Top rated reviews
5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

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5

Cigna has gone above and beyond for me. I cannot thank them enough. It is a long story, but their Representative made...

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4

Aetna has declined many types of prescribed medications and continues to require a "prior authorization " that is...

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4

Changed carriers effective 1/1/2017 from CIGNA to another carrier through ATT broker AON. Cigna charged me monthly when...

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Aetna and Cigna Most Critical Reviews

Lowest rated reviews
1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

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1

Last June 2014, I had some partials made by Gwinnett Family Dental, I paid in advance what the office requested, the bal...

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1

I have buldging disk in my neck and my job with aetna is sitting all day and I've started to be in a lot of pain so my...

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1

Have tried calling more than 10 times to find out why they have not paid a dental claim for a FED-EX Employee. They are...

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Aetna and Cigna Latest Reviews

Recent published reviews
1.1

Return of the money that they said they would and you can never know who you are dealing with they put on a different...

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1.3

These are the most incompetent claims representatives ever. I have been doing Dental Insurance for 35 plus years. They...

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2.2

Aetna denied paying a claim on a pre-approval I had from them for the submitted service. I called 5 times so far and...

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2.4

You offer My Chart, but yet ever time I try to order refill it say you can't order them on your My Chart

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Aetna and Cigna Products and Services

Most reviewed product and services
  • Aetna Health Insurance (149 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)
  • Cigna Health Insurance (108 reviews)
  • Cigna Claim (34 reviews)
  • Cigna Disability Insurance (29 reviews)