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Aetna

Insurance
  • 1 ISSUES RESOLVED
  • 333 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $14.8K AVERAGE LOSS
1.3
Customer service
Website
Billing Practices
Diversity of Products or Services
Reliability
  • Price is low 3
  • Customer service representatives 2
  • Insurance company i had before aetna 2
  • Some customer service reps 2
  • Reasonable price for grandfathered plan 1

Customers don't like

  • Difficulty with authorization7
  • Struggling to get consistant care5
  • Too many third parties involved5
  • Constant run around no decision makers4
  • Slow claims3
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Cigna

Insurance
  • 0 ISSUES RESOLVED
  • 327 TOTAL REVIEWS
  • $560K CLAIMED LOSSES
  • $6.6K AVERAGE LOSS
1.4
Customer service
Website
Billing Practices
Diversity of Products or Services
Reliability
  • Benefits 1
  • Customer service people are very nice and helpful 1
  • Diversity of product 1
  • Pam 1
  • That they were supportive and helpful 1

Customers don't like

  • Terrible customer service4
  • No accountability4
  • Deceitful business practices3
  • Wait wait wait3
  • Should be prosecuted under the rico act of 19702
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Saint Louis, Missouri, United States #1292853

I am an Obamacare user new to Cigna as of 2017 and just received my bill in the mail exactly five days before payment would be due five states away.In other words, send it tomorrow morning and cross your fingers it's on time.

Tried five times to set up automatic billing via the website, but it wouldn't work.As an older customer, I have to question whether they even want my business, or whether their system is set up to insure failure.