Start a new comparison
Delete

Aetna

Insurance
  • 2 ISSUES RESOLVED
  • 334 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $14.8K AVERAGE LOSS
1.3
Customer service
Website
Billing Practices
Diversity of Products or Services
Reliability
  • Price is low 3
  • Some customer service reps 2
  • Insurance company i had before aetna 2
  • Customer service representatives 2
  • Reasonable price for grandfathered plan 1

Customers don't like

  • Difficulty with authorization7
  • Too many third parties involved5
  • Struggling to get consistant care5
  • Constant run around no decision makers4
  • Slow claims3
Delete

Cigna

Insurance
  • 0 ISSUES RESOLVED
  • 336 TOTAL REVIEWS
  • $810K CLAIMED LOSSES
  • $9.4K AVERAGE LOSS
1.4
Customer service
Website
Billing Practices
Diversity of Products or Services
Reliability
  • That they were supportive and helpful 1
  • Pam 1
  • Diversity of product 1
  • Customer service people are very nice and helpful 1
  • Benefits 1

Customers don't like

  • Terrible customer service4
  • No accountability4
  • Wait wait wait3
  • Deceitful business practices3
  • Should be prosecuted under the rico act of 19702
Show

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

Terms of Service
Post Comment
Cancel
Anonymous
Saint Louis, Missouri, United States #1292853

I am an Obamacare user new to Cigna as of 2017 and just received my bill in the mail exactly five days before payment would be due five states away.In other words, send it tomorrow morning and cross your fingers it's on time.

Tried five times to set up automatic billing via the website, but it wouldn't work.As an older customer, I have to question whether they even want my business, or whether their system is set up to insure failure.