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Aetna

Insurance
  • 1 ISSUES RESOLVED
  • 329 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $14.9K AVERAGE LOSS
1.3
Customer service
Billing Practices
Website
Diversity of Products or Services
Reliability
  • Price is low 3
  • Customer service representatives 2
  • Insurance company i had before aetna 2
  • Some customer service reps 2
  • Reasonable price for grandfathered plan 1

Customers don't like

  • Difficulty with authorization7
  • Struggling to get consistant care5
  • Too many third parties involved5
  • Constant run around no decision makers4
  • Slow claims3
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Carecentrix

Insurance
Has verified representatives
  • 1 ISSUES RESOLVED
  • 135 TOTAL REVIEWS
  • $140K CLAIMED LOSSES
  • $4.9K AVERAGE LOSS
1.2
Customer service
Billing Practices
Website
Diversity of Products or Services
Reliability
  • Answered the phone 1
  • Caregivers 1
  • It was brief 1
  • Pta 1

Customers don't like

  • Price gouging4
  • Billing practices4
  • Customer service4
  • Debt collection3
  • Way they dont provide options and overbill2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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