PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Blue Cross And Blue Shield Of Florida and Aetna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Blue Cross And Blue Shield Of Florida
Aetna

Blue Cross And Blue Shield Of Florida and Aetna Overview

Total reviews
98
403
Company responses
0
0
Issues resolved
0
2

Aetna was first mentioned on PissedConsumer on Jan 14, 2008 and since then this brand received 403 reviews. It is 305 reviews more than Blue Cross And Blue Shield Of Florida received since Dec 13, 2010.

Blue Cross And Blue Shield Of Florida and Aetna Consumer Ratings

Rank
198 out of 1884 in Insurance category
224 out of 1884 in Insurance category
Customer service
132 in category
175 in category
Website
177 in category
210 in category
Product or Service Quality
143 in category
162 in category

According to consumer ratings and reviews, Blue Cross And Blue Shield Of Florida ranks 26 points higher in the Insurance category than Aetna. People gave Blue Cross And Blue Shield Of Florida 1.3 stars for Customer service criterion in Insurance category and it is 317 points higher than the worst rated brand in this category. At the same time, Aetna was rated 1.2 stars for Customer service criterion in this category and it is 274 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Blue Cross And Blue Shield Of Florida has a higher rating than Aetna. Regarding Product or Service Quality criterion, consumers gave Blue Cross And Blue Shield Of Florida 1.3 stars and it is 68% greater than other in category. Aetna however was rated 1.2 stars and it is 64% greater than other in category.

Blue Cross And Blue Shield Of Florida and Aetna Rating Details

Customer service
1.3 (52 reviews)
1.2 (118 reviews)
Reviewer's quote

The customer service should be called customer disservice. I called about a bill and was very rudely spoken to. I asked for the supervisor and I was hung up on...

Robin N

To say that Aetna customer service rep, the escalations specialist and the supervisor were rude and unprofessional just doesn't begin to describe this nightmare. The supervisor Rochele yelled and talked over me the entire time, and after 2 hours on the phone without a single question answered they...

corina f
Website
1.5 (45 reviews)
1.4 (96 reviews)
Reviewer's quote

...Doctors will not take the time to go on BC/BS website to try and figure out how to retrieve the form fill it out and then fax it back to Pharmacy therefore I never get my medications. I have tried to beat the system by getting the form myself and then faxing to Dr. but have had no luck...

PissedConsumer1017279

...When you call a doctor or dentist office from Aetna's website listings you will find that they are no longer there or are not accepting new patients. When you call Aetna they will tell you anything that they think you want to hear. Do not trust them at all...

PissedConsumer1595418
Product or Service Quality
1.3 (42 reviews)
1.2 (99 reviews)
Reviewer's quote

...There is not customer service respect or appreciation. After having my plan for 1 and a half years they came back to me and added a premium for a mistaken application I submitted and cancel. They did not mention to me any of these, but a year and a half later...

Gustavo A

...The largest complaint category concerns “Problems with Product or Service. ” A close second is “Billing and Collection Issues. ” The number of complaints on Consumeraffairs...

Paul G

Blue Cross And Blue Shield Of Florida and Aetna Pros and Cons

Pros
  • Prices
  • I like the coverage when it worked
  • Customer care and failure to disclose
  • Price is low
  • Insurance company i had before aetna
  • Bill pay
Cons
  • Customer service
  • Phone waiting time
  • Being mislead
  • Difficulty with authorization
  • Too many third parties involved
  • Struggling to get consistant care

Blue Cross And Blue Shield Of Florida and Aetna Most Positive Reviews

Top rated reviews
4

Through HIM (Health Insurance Marketplace,) Florida Blue BC/BS (FB) issued me a policy. I paid the premiums.

When I tur...

5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

Blue Cross And Blue Shield Of Florida and Aetna Most Critical Reviews

Lowest rated reviews
1

I am having a huge issue with BCBS. A BCBS rep came out to our office in 2/2104 to sign everyone up with insurance. Due...

1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

Blue Cross And Blue Shield Of Florida and Aetna Latest Reviews

Recent published reviews

Ready to kill myself rather than deal with this year 5

Read all 98 reviews

They continue to deny a surgical code , approved surgery , but not the procedure , go figure and getting an expedited...

Read all 403 reviews

Blue Cross And Blue Shield Of Florida and Aetna Products and Services

Most reviewed product and services
  • Blue Cross And Blue Shield Of Florida Customer Care (23 reviews)
  • Blue Cross And Blue Shield Of Florida Health Insurance (19 reviews)
  • Blue Cross And Blue Shield Of Florida Health Plan (15 reviews)
  • Aetna Health Insurance (148 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)