PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Blue Cross And Blue Shield Of Florida and Aetna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Blue Cross And Blue Shield Of Florida
Aetna

Blue Cross And Blue Shield Of Florida and Aetna Overview

Total reviews 98 414
Company responses 0 0
Issues resolved 0 2

Blue Cross And Blue Shield Of Florida and Aetna Consumer Ratings

Rank
213 out of 1077 in Insurance category
233 out of 1077 in Insurance category
Customer service
144 in category
No votes
Website
189 in category
No votes
Product or Service Quality
151 in category
No votes
Diversity of Products or Services
144 in category
No votes

Blue Cross And Blue Shield Of Florida and Aetna Rating Details

Customer service
1.3 (52 reviews)
No votes
Reviewer's quote

The customer service should be called customer disservice. I called about a bill and was very rudely spoken to. I asked for the supervisor and I was hung up on...

Read full review

...Why should I file an appeal when Aetna approved it in the first place? It is stressful enough to get special services done right now during covid, add to that the lack of insurance customer service to address this mishap. It just adds more stress to the patient..

Read full review
Website
1.5 (45 reviews)
No votes
Reviewer's quote

...Doctors will not take the time to go on BC/BS website to try and figure out how to retrieve the form fill it out and then fax it back to Pharmacy therefore I never get my medications. I have tried to beat the system by getting the form myself and then faxing to Dr. but have had no luck...

Read full review

...When you call a doctor or dentist office from Aetna's website listings you will find that they are no longer there or are not accepting new patients. When you call Aetna they will tell you anything that they think you want to hear. Do not trust them at all...

Read full review
Product or Service Quality
1.3 (42 reviews)
No votes
Reviewer's quote

...There is not customer service respect or appreciation. After having my plan for 1 and a half years they came back to me and added a premium for a mistaken application I submitted and cancel. They did not mention to me any of these, but a year and a half later...

Read full review

...what? I could have gone to a motel six and had three meals and been charged with the low hundred dollars range instead of a bill for thousands for the same service. I need my billing looked at and corrected this email is being copied and emailed to other places including my insurance company. This is a very offended, abused, self helped, and pissed...

Read full review
Diversity of Products or Services
1.6 (40 reviews)
No votes
Reviewer's quote

...Why is it we have to pull teeth just to do this?? Yes we would all like to utilize the online services but sometimes you just need to speak to someone. If you don't like the company or they are so terrible quit your job and go somewhere you can be happy..

Read full review

...for these years 2018-2019 February - March I have spent over; 37 ½ hours with Aetna Sales, 7 ¾ hours with Aetna Headquarters, and 4 ¼ hours with Network Services to resolve 3 simple issues with Aetna Coventry, and nothing was resolved. September 23-24 2019 I have spent over; 10 hours with Aetna Coventry 8 ¾ hours with Aetna to get their...

Read full review

Blue Cross And Blue Shield Of Florida and Aetna Pros and Cons

Pros
  • Prices
  • I like the coverage when it worked
  • Customer care and failure to disclose
  • Price is low
  • Insurance company i had before aetna
  • Customer service representatives
Cons
  • Customer service
  • Phone waiting time
  • Being mislead
  • Difficulty with authorization
  • Customer service
  • Too many third parties involved

Blue Cross And Blue Shield Of Florida and Aetna Most Positive Reviews

Top rated reviews
4

Through HIM (Health Insurance Marketplace,) Florida Blue BC/BS (FB) issued me a policy. I paid the premiums.

When I tur...

Read full review
5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

Read full review
4

My wife has had Lap Nissan surgery for reflux; she's tried Gaviscon, Nexium, Prilosec, etc..... several years ago we...

Read full review
4

Aetna has declined many types of prescribed medications and continues to require a "prior authorization " that is...

Read full review

Blue Cross And Blue Shield Of Florida and Aetna Most Critical Reviews

Lowest rated reviews
1

I am having a huge issue with BCBS. A BCBS rep came out to our office in 2/2104 to sign everyone up with insurance. Due...

Read full review
1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

Read full review
1

LVP CASE ID: 18-V0012 – DECISION
On June 15, 2018, Complainant submitted a complaint in accordance with the Legitimacy...

Read full review
1

I have buldging disk in my neck and my job with aetna is sitting all day and I've started to be in a lot of pain so my...

Read full review

Blue Cross And Blue Shield Of Florida and Aetna Latest Reviews

Recent published reviews
No votes

Ready to kill myself rather than deal with this year 5

Read full review
2.2

Aetna denied paying a claim on a pre-approval I had from them for the submitted service. I called 5 times so far and...

Read full review
1

This evil health insurance company dropped my poor elderly mother which she obtained though the (scam) Obama Care. They...

Read full review
1.5

I was transferred to a local banner hospital because of my suicide attempt, First things first I requested to be left al...

Read full review

Blue Cross And Blue Shield Of Florida and Aetna Products and Services

Most reviewed product and services
  • Blue Cross And Blue Shield Of Florida Customer Care (23 reviews)
  • Blue Cross And Blue Shield Of Florida Health Insurance (20 reviews)
  • Blue Cross And Blue Shield Of Florida Health Plan (15 reviews)
  • Aetna Health Insurance (149 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)