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Aetna

Insurance
  • 1 ISSUES RESOLVED
  • 313 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $15.3K AVERAGE LOSS
1.3
Customer service
Billing Practices
Website
Diversity of Products or Services
Insurance Plans Acceptance
  • Price is low 3
  • Customer service representatives 2
  • Some customer service reps 2
  • Insurance gold plan 1
  • Reasonable price for grandfathered plan 1

Customers don't like

  • Poor communications12
  • Struggling to get consistant care10
  • Difficulty with authorization8
  • Too many third parties involved8
  • Misinformed reps7
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  • 0 ISSUES RESOLVED
  • 60 TOTAL REVIEWS
  • $37.3K CLAIMED LOSSES
  • $2.5K AVERAGE LOSS
1.6
Customer service
Billing Practices
Website
Diversity of Products or Services
Insurance Plans Acceptance
  • Prices 2
  • Not one bit 2
  • Card design 1
  • I like the coverage when it worked 1
  • Customer agents 1

Customers don't like

  • Phone waiting time5
  • Being mislead4
  • Misleading policies4
  • Customer service3
  • Customer service reps who constantly just transferred me around3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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