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Aetna

Insurance
  • 1 ISSUES RESOLVED
  • 308 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $15.3K AVERAGE LOSS
1.3
Customer service
Website
Billing Practices
Diversity of Products or Services
Reliability
  • Price is low 3
  • Customer service representatives 2
  • Some customer service reps 2
  • Insurance gold plan 1
  • Reasonable price for grandfathered plan 1

Customers don't like

  • Poor communications11
  • Struggling to get consistant care9
  • Difficulty with authorization8
  • Too many third parties involved7
  • Misinformed reps6
Delete
  • 0 ISSUES RESOLVED
  • 49 TOTAL REVIEWS
  • $21.3K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.6
Customer service
Website
Billing Practices
Diversity of Products or Services
Reliability
  • Prices 2
  • Card design 1
  • Customer agents 1
  • I like the coverage when it worked 1
  • Not one bit 1

Customers don't like

  • Phone waiting time4
  • Being mislead3
  • Customer service reps who constantly just transferred me around3
  • Misleading policies2
  • Nonpayment of claims2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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