PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Blue Cross And Blue Shield Association and Aetna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Blue Cross And Blue Shield Association
Aetna

Blue Cross And Blue Shield Association and Aetna Overview

Total reviews
158
405
Company responses
0
0
Issues resolved
0
2

Aetna was first mentioned on PissedConsumer on Jan 14, 2008 and since then this brand received 405 reviews. It is 247 reviews more than Blue Cross And Blue Shield Association received since Jun 3, 2010.

Blue Cross And Blue Shield Association and Aetna Consumer Ratings

Rank
167 out of 1482 in Insurance category
227 out of 1482 in Insurance category
Customer service
130 in category
173 in category
Diversity of Products or Services
138 in category
211 in category
Billing Practices
123 in category
202 in category

According to consumer ratings and reviews, Blue Cross And Blue Shield Association ranks 60 points higher in the Insurance category than Aetna. People gave Blue Cross And Blue Shield Association 1.3 stars for Customer service criterion in Insurance category and it is 320 points higher than the worst rated brand in this category. At the same time, Aetna was rated 1.2 stars for Customer service criterion in this category and it is 277 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Blue Cross And Blue Shield Association has a higher rating than Aetna. Regarding Billing Practices criterion, consumers gave Blue Cross And Blue Shield Association 1.5 stars and it is 73% greater than other in category. Aetna however was rated 1.1 stars and it is 55% greater than other in category.

Blue Cross And Blue Shield Association and Aetna Rating Details

Customer service
1.3 (55 reviews)
1.2 (119 reviews)
Reviewer's quote

...wouldn’t! This is another reason why teachers are furious and marching on the capital! The state health plan is terrible! The coverage is abysmal! The customer service is unyielding, unfriendly and ridiculous to their paying customers!!! Not...

PissedConsumer1256540

To say that Aetna customer service rep, the escalations specialist and the supervisor were rude and unprofessional just doesn't begin to describe this nightmare. The supervisor Rochele yelled and talked over me the entire time, and after 2 hours on the phone without a single question answered they...

corina f
Diversity of Products or Services
1.6 (45 reviews)
1.2 (79 reviews)
Reviewer's quote

...Physicians need to have relationships with their patients and show compassion and be held accountable for the services they provide. The hospital billed us over 10000. 00 for this service That is *** and we will not pay it...

Cindy L

...for these years 2018-2019 February - March I have spent over; 37 ½ hours with Aetna Sales, 7 ¾ hours with Aetna Headquarters, and 4 ¼ hours with Network Services to resolve 3 simple issues with Aetna Coventry, and nothing was resolved. September 23-24 2019 I have spent over; 10 hours with Aetna Coventry 8 ¾ hours with Aetna to get their...

Paul G
Billing Practices
1.5 (45 reviews)
1.1 (96 reviews)
Reviewer's quote

...And i know they screw up, I work in a billing office for a hospital. They'll over pay on a claim, then when you try to refund some of them, they come back and say it isn't owed to them..

PissedConsumer674172

Aetna Consumer ComplaintsFrom: Expert Insurance Reviews:September 21, 2019Although Aetna is not accredited with the Better Business Bureau, the company currently maintains an A+ rating. In the past three years, there have been 591 complaints filed against the company, 214 of which have been closed...

Dialtonesr

Blue Cross And Blue Shield Association and Aetna Pros and Cons

Pros
  • Easy to get
  • Prices
  • Customer agents
  • Price is low
  • Insurance company i had before aetna
  • Customer service representatives
Cons
  • Poor customer service
  • Ridiculous lack of customer service
  • That such a simple thing became so ridiculous
  • Difficulty with authorization
  • Too many third parties involved
  • Struggling to get consistant care

Blue Cross And Blue Shield Association and Aetna Most Positive Reviews

Top rated reviews
5

I called today to speak to someone as I recently received medical bills equaling well over 2,000!! Michelle contacted in...

5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

Blue Cross And Blue Shield Association and Aetna Most Critical Reviews

Lowest rated reviews
1

if u have a payment returned they will immediately pull you off automatic withdrawl with no notice. Then they cancel...

1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

Blue Cross And Blue Shield Association and Aetna Latest Reviews

Recent published reviews
1

Blue Cross Blue Shield is a for profit organization. They only care about
the bottom line. They ignore there members (whi...

Read all 158 reviews

October 17, 2019 Maria Falk signed me up with Aetna. She said there would be no deductible or co-pay. On Jan. 1,2020 I...

Read all 405 reviews

Blue Cross And Blue Shield Association and Aetna Products and Services

Most reviewed product and services
  • Blue Cross And Blue Shield Association Health Insurance (54 reviews)
  • Blue Cross And Blue Shield Association Health Plan (18 reviews)
  • Blue Cross And Blue Shield Association Customer Care (12 reviews)
  • Aetna Health Insurance (149 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)