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Aetna

Insurance
  • 1 ISSUES RESOLVED
  • 309 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $15.3K AVERAGE LOSS
1.3
Customer service
Billing Practices
Website
Diversity of Products or Services
Reliability
  • Price is low 3
  • Customer service representatives 2
  • Some customer service reps 2
  • 15 day turn around when they bother to approve payments 1
  • Insurance gold plan 1

Customers don't like

  • Poor communications12
  • Struggling to get consistant care10
  • Too many third parties involved8
  • Difficulty with authorization7
  • Misinformed reps7
Delete
  • 0 ISSUES RESOLVED
  • 138 TOTAL REVIEWS
  • $93.3K CLAIMED LOSSES
  • $3.9K AVERAGE LOSS
1.5
Customer service
Billing Practices
Website
Diversity of Products or Services
Reliability
  • Coverage 1
  • Customer agents 1
  • Easy to get 1
  • Prices 1

Customers don't like

  • Poor customer service4
  • Worst4
  • Ridiculous lack of customer service4
  • That such a simple thing became so ridiculous4
  • Terrible customer service and do not value prior customers2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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