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Aetna

Insurance
  • 1 ISSUES RESOLVED
  • 313 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $15.3K AVERAGE LOSS
1.3
Customer service
Billing Practices
Website
Diversity of Products or Services
Reliability
  • Price is low 3
  • Customer service representatives 2
  • Some customer service reps 2
  • Insurance gold plan 1
  • Reasonable price for grandfathered plan 1

Customers don't like

  • Poor communications12
  • Struggling to get consistant care10
  • Difficulty with authorization8
  • Too many third parties involved8
  • Misinformed reps7
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Apria

Insurance
  • 2 ISSUES RESOLVED
  • 827 TOTAL REVIEWS
  • $290K CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.4
Customer service
Billing Practices
Website
Diversity of Products or Services
Reliability
  • Individual reps were polite 7
  • Drivers polite and knowledgable 6
  • Employees were nice but not helpful 5
  • Fresh lies told by representatives 5
  • Equipment and supplies 5

Customers don't like

  • Customer service40
  • Way they do business28
  • Terrible customer service24
  • Business practice16
  • Total ignorance of cust serv15
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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