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Aetna

Insurance
  • 2 ISSUES RESOLVED
  • 358 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $14.3K AVERAGE LOSS
1.3
Customer service
Billing Practices
Website
Diversity of Products or Services
Reliability
  • Price is low 3
  • Insurance company i had before aetna 3
  • Some customer service reps 2
  • Customer service representatives 2
  • Bill pay 2

Customers don't like

  • Difficulty with authorization8
  • Too many third parties involved5
  • Struggling to get consistant care5
  • Constant run around no decision makers4
  • Untruthful3
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Apria

Insurance
  • 2 ISSUES RESOLVED
  • 981 TOTAL REVIEWS
  • $330K CLAIMED LOSSES
  • $2K AVERAGE LOSS
1.4
Customer service
Billing Practices
Website
Diversity of Products or Services
Reliability
  • Drivers polite and knowledgable 8
  • Individual reps were polite 7
  • Equipment 5
  • Driver 4
  • Dissatisfied 4

Customers don't like

  • Customer service66
  • Way they do business15
  • Business practice8
  • Total ignorance of cust serv7
  • Unprofessional cust serv6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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