Aetna vs Apria
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Customers like
- Price is low 3
- Customer service representatives 2
- Some customer service reps 2
- Insurance gold plan 1
- Reasonable price for grandfathered plan 1
Customers don't like
- Difficulty with authorization6
- Struggling to get consistant care5
- Too many third parties involved5
- Constant run around no decision makers4
- Slow claims3
Products by Aetna
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Customers like
- Individual reps were polite 7
- Drivers polite and knowledgable 6
- Employees were nice but not helpful 5
- Driver 4
- Equipment 4
Customers don't like
- Way they do business15
- Customer service12
- Business practice8
- Total ignorance of cust serv7
- Unprofessional cust serv6
Products by Apria
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