PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Anthem Blue Cross And Blue Shield and Aetna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Anthem Blue Cross And Blue Shield
Aetna

Anthem Blue Cross And Blue Shield and Aetna Overview

Total reviews
101
410
Company responses
0
0
Issues resolved
0
2

Anthem Blue Cross And Blue Shield and Aetna Consumer Ratings

Rank
297 out of 1060 in Insurance category
233 out of 1060 in Insurance category
Customer service
170 in category
188 in category
Product or Service Quality
204 in category
174 in category
Website
186 in category
227 in category
Billing Practices
199 in category
214 in category

Anthem Blue Cross And Blue Shield and Aetna Rating Details

Customer service
1.2 (49 reviews)
1.2 (121 reviews)
Reviewer's quote

Worst customer service ever! All i'm trying to do is pay my monthly bill. The website isn't working so they direct you to a telephone #. The telephone # isn't for paying a bill so they send me to that department...

Read full review

To say that Aetna customer service rep, the escalations specialist and the supervisor were rude and unprofessional just doesn't begin to describe this nightmare. The supervisor Rochele yelled and talked over me the entire time, and after 2 hours on the phone without a single question answered they...

Read full review
Product or Service Quality
1.1 (44 reviews)
1.2 (100 reviews)
Reviewer's quote

...They refuse to address contracting issues and the customer service is by far the worst I have ever seen. Off shore representatives drop the level of satisfaction by far. The hang up on you transfer you to the wrong department consistently and are of no help...

Read full review

...The largest complaint category concerns “Problems with Product or Service. ” A close second is “Billing and Collection Issues. ” The number of complaints on Consumeraffairs...

Read full review
Website
1.5 (42 reviews)
1.4 (98 reviews)
Reviewer's quote

...Half the doctors they list on their website, when you contsct them say they don't accept your insurance and haven't for over a year. Waste of money..

Read full review

...When you call a doctor or dentist office from Aetna's website listings you will find that they are no longer there or are not accepting new patients. When you call Aetna they will tell you anything that they think you want to hear. Do not trust them at all...

Read full review
Billing Practices
1.2 (41 reviews)
1.1 (97 reviews)
Reviewer's quote

I had a plan through the marketplace and because I had a new brand of IUD put in and the preventative billing code had not yet been released they did not cover it. One year later I'm trying to file an appeal and because I didn't submit an application to them through the marketplace (Because they...

Read full review

Aetna Consumer ComplaintsFrom: Expert Insurance Reviews:September 21, 2019Although Aetna is not accredited with the Better Business Bureau, the company currently maintains an A+ rating. In the past three years, there have been 591 complaints filed against the company, 214 of which have been closed...

Read full review

Anthem Blue Cross And Blue Shield and Aetna Pros and Cons

Pros
  • Regular doctor
  • Coverage
  • Cost
  • Price is low
  • Insurance company i had before aetna
  • Customer service representatives
Cons
  • Non-payment of claims
  • Customer service
  • Messing around with my life and health
  • Difficulty with authorization
  • Too many third parties involved
  • Struggling to get consistant care

Anthem Blue Cross And Blue Shield and Aetna Most Positive Reviews

Top rated reviews
No votes
5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

Read full review
No votes
4

Aetna has declined many types of prescribed medications and continues to require a "prior authorization " that is...

Read full review

Anthem Blue Cross And Blue Shield and Aetna Most Critical Reviews

Lowest rated reviews
1

My one year old son is verry sick and this companie dont really care. He had n appointment today at 6:45am i called...

Read full review
1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

Read full review
1

No live Customer service, and no way to access. The message states the customer will have opportunity to talk,but...

Read full review
1

I have buldging disk in my neck and my job with aetna is sitting all day and I've started to be in a lot of pain so my...

Read full review

Anthem Blue Cross And Blue Shield and Aetna Latest Reviews

Recent published reviews
1

Worst customer service ever! All i'm trying to do is pay my monthly bill. The website isn't working so they direct you...

Read full review
1

Awful, awful, awful company. Unfortunately, we got stuck with Aetna when my husbands employer switched to these...

Read full review
1

Anthem HealthKeepers Bronze 5250 Insurance is nothing but a catastrophic insurance. It doesn't pay for anything unless...

Read full review
1

the one source supplier is a joke as they charge full suggested retail and after your alliance your cost is more than wh...

Read full review

Anthem Blue Cross And Blue Shield and Aetna Products and Services

Most reviewed product and services
  • Anthem Blue Cross And Blue Shield Health Insurance (31 reviews)
  • Anthem Blue Cross And Blue Shield Customer Care (14 reviews)
  • Anthem Blue Cross And Blue Shield Medical Claim (5 reviews)
  • Aetna Health Insurance (149 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)