PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Anthem Blue Cross And Blue Shield and Aetna as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Anthem Blue Cross And Blue Shield
Aetna

Anthem Blue Cross And Blue Shield and Aetna Overview

Total reviews
99
403
Company responses
0
0
Issues resolved
0
2

Aetna was first mentioned on PissedConsumer on Jan 14, 2008 and since then this brand received 403 reviews. It is 304 reviews more than Anthem Blue Cross And Blue Shield received since Oct 6, 2008.

Anthem Blue Cross And Blue Shield and Aetna Consumer Ratings

Rank
244 out of 1884 in Insurance category
224 out of 1884 in Insurance category
Customer service
154 in category
175 in category
Product or Service Quality
190 in category
162 in category
Billing Practices
186 in category
204 in category

According to consumer ratings and reviews, Aetna ranks 20 points higher in the Insurance category than Anthem Blue Cross And Blue Shield. People gave Anthem Blue Cross And Blue Shield 1.2 stars for Customer service criterion in Insurance category and it is 295 points higher than the worst rated brand in this category. At the same time, Aetna was rated 1.2 stars for Customer service criterion in this category and it is 274 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Aetna has a higher rating than Anthem Blue Cross And Blue Shield. Regarding Billing Practices criterion, consumers gave Anthem Blue Cross And Blue Shield 1.2 stars and it is 59% greater than other in category. Aetna however was rated 1.1 stars and it is 55% greater than other in category.

Anthem Blue Cross And Blue Shield and Aetna Rating Details

Customer service
1.2 (47 reviews)
1.2 (118 reviews)
Reviewer's quote

...Theur customer service is a sham with offers to help but no fundamental repair of the essential problem..

PissedConsumer1629240

To say that Aetna customer service rep, the escalations specialist and the supervisor were rude and unprofessional just doesn't begin to describe this nightmare. The supervisor Rochele yelled and talked over me the entire time, and after 2 hours on the phone without a single question answered they...

corina f
Product or Service Quality
1.1 (42 reviews)
1.2 (99 reviews)
Reviewer's quote

Have spent hours upon hours trying to get out of network claims reimbursed. One provider I use is out of network. All of 2018 it has been *** getting any of these claims paid. They are denied for different reasons each time. Each time it's a different reason. Why aren't those reasons evident for...

vprsgrl

...The largest complaint category concerns “Problems with Product or Service. ” A close second is “Billing and Collection Issues. ” The number of complaints on Consumeraffairs...

Paul G
Billing Practices
1.2 (41 reviews)
1.1 (96 reviews)
Reviewer's quote

I had a plan through the marketplace and because I had a new brand of IUD put in and the preventative billing code had not yet been released they did not cover it. One year later I'm trying to file an appeal and because I didn't submit an application to them through the marketplace (Because they...

PissedConsumer1199456

Aetna Consumer ComplaintsFrom: Expert Insurance Reviews:September 21, 2019Although Aetna is not accredited with the Better Business Bureau, the company currently maintains an A+ rating. In the past three years, there have been 591 complaints filed against the company, 214 of which have been closed...

Dialtonesr

Anthem Blue Cross And Blue Shield and Aetna Pros and Cons

Pros
  • Regular doctor
  • Coverage
  • Cost
  • Price is low
  • Insurance company i had before aetna
  • Bill pay
Cons
  • Non-payment of claims
  • Customer service
  • Messing around with my life and health
  • Difficulty with authorization
  • Too many third parties involved
  • Struggling to get consistant care

Anthem Blue Cross And Blue Shield and Aetna Most Positive Reviews

Top rated reviews
3.1

5-17-2017 Anthem Blue Cross Blue Shield misrepresents the number of physical therapy visits for which they will pay....

5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

Anthem Blue Cross And Blue Shield and Aetna Most Critical Reviews

Lowest rated reviews
1

My one year old son is verry sick and this companie dont really care. He had n appointment today at 6:45am i called...

1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

Anthem Blue Cross And Blue Shield and Aetna Latest Reviews

Recent published reviews
1

It's absolutely ridiculous that BCBS will not cover needed meds, because THEY don't think it's necessary. I've had this...

Read all 99 reviews

They continue to deny a surgical code , approved surgery , but not the procedure , go figure and getting an expedited...

Read all 403 reviews

Anthem Blue Cross And Blue Shield and Aetna Products and Services

Most reviewed product and services
  • Anthem Blue Cross And Blue Shield Health Insurance (31 reviews)
  • Anthem Blue Cross And Blue Shield Customer Care (13 reviews)
  • Anthem Blue Cross And Blue Shield Medical Claim (5 reviews)
  • Aetna Health Insurance (148 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)