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Aetna

Insurance
  • 2 ISSUES RESOLVED
  • 359 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $14.5K AVERAGE LOSS
1.3
Customer service
Billing Practices
Website
Reliability
Staff
  • Price is low 3
  • Insurance company i had before aetna 3
  • Some customer service reps 2
  • Customer service representatives 2
  • Bill pay 2

Customers don't like

  • Difficulty with authorization8
  • Too many third parties involved5
  • Struggling to get consistant care5
  • Constant run around no decision makers4
  • Untruthful3
Delete
  • 0 ISSUES RESOLVED
  • 67 TOTAL REVIEWS
  • $77.1K CLAIMED LOSSES
  • $4.3K AVERAGE LOSS
1.8
Customer service
Billing Practices
Website
Reliability
Staff
  • Initial cost of product 2
  • Offer sounded good 1

Customers don't like

  • Lack of commitment to client2
  • Failure to deliver promised product2
  • Rate increase1
  • Premium increase for no reason and poor service1
  • Poor inspection policies1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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