PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aetna and Allied Benefit Systems as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aetna
Allied Benefit Systems

Aetna and Allied Benefit Systems Overview

Total reviews
403
16
Company responses
0
0
Issues resolved
2
0

Aetna was first mentioned on PissedConsumer on Jan 14, 2008 and since then this brand received 403 reviews. It is 387 reviews more than Allied Benefit Systems received since Nov 3, 2009.

Aetna and Allied Benefit Systems Consumer Ratings

Rank
224 out of 1880 in Insurance category
315 out of 1880 in Insurance category
Customer service
176 in category
159 in category
Product or Service Quality
163 in category
222 in category
Website
211 in category
214 in category

According to consumer ratings and reviews, Aetna ranks 91 points higher in the Insurance category than Allied Benefit Systems. People gave Aetna 1.2 stars for Customer service criterion in Insurance category and it is 273 points higher than the worst rated brand in this category. At the same time, Allied Benefit Systems was rated 1.2 stars for Customer service criterion in this category and it is 290 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Aetna has a higher rating than Allied Benefit Systems. Regarding Website criterion, consumers gave Aetna 1.4 stars and it is 53% greater than other in category. Allied Benefit Systems however was rated 1.4 stars and it is 52% greater than other in category.

Aetna and Allied Benefit Systems Rating Details

Customer service
1.2 (118 reviews)
1.2 (9 reviews)
Reviewer's quote

To say that Aetna customer service rep, the escalations specialist and the supervisor were rude and unprofessional just doesn't begin to describe this nightmare. The supervisor Rochele yelled and talked over me the entire time, and after 2 hours on the phone without a single question answered they...

corina f

Months later I get a $700 bill for a check up and appeal this only to find out my customer service rep wrongly informed me and somehow that is my fault and they denied my appeal - only writing “this was an out of network provider. ” They gave NO consideration to the documented conversation in which...

PissedConsumer1377734
Product or Service Quality
1.2 (99 reviews)
1 (8 reviews)
Reviewer's quote

...The largest complaint category concerns “Problems with Product or Service. ” A close second is “Billing and Collection Issues. ” The number of complaints on Consumeraffairs...

Paul G

None of the providers in my area accept the insurance even though member services via phone and their in network provider online search lists a ton who do. When you call or see the providers, they say they will not accept it. When I call Allied member services to find out what I can do, they tell...

Sara P
Website
1.4 (96 reviews)
1.4 (8 reviews)
Reviewer's quote

...When you call a doctor or dentist office from Aetna's website listings you will find that they are no longer there or are not accepting new patients. When you call Aetna they will tell you anything that they think you want to hear. Do not trust them at all...

PissedConsumer1595418

My wife has been on CPAP for several years, and yet Allied keeps rejecting the CPAP services and has requested the sleep study information from the clinic. Which they do not send out.A repetitive cycle of claim rejection, request for more information that can not be provided.

Charles S

Aetna and Allied Benefit Systems Pros and Cons

Pros
  • Price is low
  • Insurance company i had before aetna
  • Bill pay
No votes
Cons
  • Difficulty with authorization
  • Too many third parties involved
  • Struggling to get consistant care
  • Poor customer service
  • Very bad customer service
  • Constant claim rejection

Aetna and Allied Benefit Systems Most Positive Reviews

Top rated reviews
5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

No votes

Aetna and Allied Benefit Systems Most Critical Reviews

Lowest rated reviews
1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

No votes

Aetna and Allied Benefit Systems Latest Reviews

Recent published reviews

They continue to deny a surgical code , approved surgery , but not the procedure , go figure and getting an expedited...

Read all 403 reviews

I have setup health insurance for my husband. Was told it will be 240.00 a month. The 1st month they 495.50, and the...

Read all 16 reviews

Aetna and Allied Benefit Systems Products and Services

Most reviewed product and services
  • Aetna Health Insurance (148 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)
  • Allied Benefit Systems Health Insurance (3 reviews)
  • Allied Benefit Systems Medical Claim (1 review)
  • Allied Benefit Systems Health Plan (1 review)