PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aetna and Allied Benefit Systems as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aetna
Allied Benefit Systems

Aetna and Allied Benefit Systems Overview

Total reviews 415 17
Company responses 0 0
Issues resolved 2 0

Aetna and Allied Benefit Systems Consumer Ratings

Rank
235 out of 1079 in Insurance category
336 out of 1079 in Insurance category
Customer service
190 in category
175 in category
Product or Service Quality
176 in category
236 in category
Website
218 in category
225 in category
Billing Practices
222 in category
240 in category

Aetna and Allied Benefit Systems Rating Details

Customer service
1.2 (125 reviews)
1.2 (9 reviews)
Reviewer's quote

...Why should I file an appeal when Aetna approved it in the first place? It is stressful enough to get special services done right now during covid, add to that the lack of insurance customer service to address this mishap. It just adds more stress to the patient..

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Months later I get a $700 bill for a check up and appeal this only to find out my customer service rep wrongly informed me and somehow that is my fault and they denied my appeal - only writing “this was an out of network provider. ” They gave NO consideration to the documented conversation in which...

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Product or Service Quality
1.2 (104 reviews)
1 (8 reviews)
Reviewer's quote

...what? I could have gone to a motel six and had three meals and been charged with the low hundred dollars range instead of a bill for thousands for the same service. I need my billing looked at and corrected this email is being copied and emailed to other places including my insurance company. This is a very offended, abused, self helped, and pissed...

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None of the providers in my area accept the insurance even though member services via phone and their in network provider online search lists a ton who do. When you call or see the providers, they say they will not accept it. When I call Allied member services to find out what I can do, they tell...

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Website
1.4 (102 reviews)
1.4 (8 reviews)
Reviewer's quote

...When you call a doctor or dentist office from Aetna's website listings you will find that they are no longer there or are not accepting new patients. When you call Aetna they will tell you anything that they think you want to hear. Do not trust them at all...

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My wife has been on CPAP for several years, and yet Allied keeps rejecting the CPAP services and has requested the sleep study information from the clinic. Which they do not send out.A repetitive cycle of claim rejection, request for more information that can not be provided.

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Billing Practices
1.1 (101 reviews)
1 (9 reviews)
Reviewer's quote

Aetna Consumer ComplaintsFrom: Expert Insurance Reviews:September 21, 2019Although Aetna is not accredited with the Better Business Bureau, the company currently maintains an A+ rating. In the past three years, there have been 591 complaints filed against the company, 214 of which have been closed...

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What hasn’t happened. I don’t even use my insurance bc I get billed for everything! My routine lab work was denied bc of coding- my dr sent it back 3 times with no change. I’m getting charged for routine services I haven’t been billed for in 15 yrs. worst health insurance

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Aetna and Allied Benefit Systems Pros and Cons

Pros
  • Price is low
  • Insurance company i had before aetna
  • Customer service representatives
No votes
Cons
  • Difficulty with authorization
  • Customer service
  • Too many third parties involved
  • Poor customer service
  • Very bad customer service
  • Constant claim rejection

Aetna and Allied Benefit Systems Most Positive Reviews

Top rated reviews
5

I get the whole high deductible thing. I realize that I have to spend almost $7000 before Aetna pays. But the doctors...

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No votes
4

Aetna has declined many types of prescribed medications and continues to require a "prior authorization " that is...

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No votes

Aetna and Allied Benefit Systems Most Critical Reviews

Lowest rated reviews
1

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They starte...

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1

My union decided to use Allied Benefit Systems on our behalf. In essence I have a $2500 deductible and my total out of...

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1

I have buldging disk in my neck and my job with aetna is sitting all day and I've started to be in a lot of pain so my...

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1

We currently use Allied benefits. Out of pocket is high. Can't get anyone to help you with questions on the phone. They...

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Aetna and Allied Benefit Systems Latest Reviews

Recent published reviews
1.1

Return of the money that they said they would and you can never know who you are dealing with they put on a different...

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No votes

I want to update my Mailing address

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2.2

Aetna denied paying a claim on a pre-approval I had from them for the submitted service. I called 5 times so far and...

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No votes

I have setup health insurance for my husband. Was told it will be 240.00 a month. The 1st month they 495.50, and the...

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Aetna and Allied Benefit Systems Products and Services

Most reviewed product and services
  • Aetna Health Insurance (149 reviews)
  • Aetna Health Plan (27 reviews)
  • Aetna Claim (24 reviews)
  • Allied Benefit Systems Health Insurance (3 reviews)
  • Allied Benefit Systems Medical Claim (1 review)
  • Allied Benefit Systems Health Plan (1 review)