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Aetna

Insurance
  • 1 ISSUES RESOLVED
  • 309 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $15.3K AVERAGE LOSS
1.3
Customer service
Website
Billing Practices
Reliability
Staff
  • Price is low 3
  • Customer service representatives 2
  • Some customer service reps 2
  • Insurance gold plan 1
  • Reasonable price for grandfathered plan 1

Customers don't like

  • Poor communications11
  • Struggling to get consistant care9
  • Difficulty with authorization8
  • Too many third parties involved7
  • Misinformed reps6
Delete
  • 2 ISSUES RESOLVED
  • 72 TOTAL REVIEWS
  • $55.1K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Billing Practices
Reliability
Staff
  • Customer service 1

Customers don't like

  • Being taken advantage of7
  • Customer service and claim denied6
  • Claim denied5
  • Customer service4
  • Read the fine print4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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