PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aeropostale and Justice For Girls as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aeropostale
Justice For Girls

Aeropostale and Justice For Girls Overview

Total reviews
60
539
Company responses
0
0
Issues resolved
1
0

Justice For Girls was first mentioned on PissedConsumer on Dec 28, 2011 and since then this brand received 539 reviews. It is 479 reviews more than Aeropostale received since Oct 2, 2009.

Aeropostale and Justice For Girls Consumer Ratings

Rank
353 out of 2301 in Footwear and Clothing category
266 out of 2301 in Footwear and Clothing category
Customer service
396 in category
180 in category
Exchange, Refund and Cancellation Policy
117 in category
125 in category
Product or Service Quality
301 in category
150 in category

According to consumer ratings and reviews, Justice For Girls ranks 87 points higher in the Footwear and Clothing category than Aeropostale. People gave Aeropostale 1.2 stars for Customer service criterion in Footwear and Clothing category and it is 566 points higher than the worst rated brand in this category. At the same time, Justice For Girls was rated 1.9 stars for Customer service criterion in this category and it is 782 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Aeropostale has a higher rating than Justice For Girls. Regarding Product or Service Quality criterion, consumers gave Aeropostale 1.8 stars and it is 69% greater than other in category. Justice For Girls however was rated 2.4 stars and it is 84% greater than other in category.

Aeropostale and Justice For Girls Rating Details

Customer service
1.2 (29 reviews)
1.9 (233 reviews)
Reviewer's quote

...Since Aeropostale was bought by another company and CLOSED several of the local stores, it has gone down the toilet in customer service! The few stores open are sad and nothing like the old Aero that was fun and inviting for me and my girls..

PissedConsumer1194600

...A customer service rep and two supervisors that basically said Oh well youll get a refund once we get the package back. No empathy what so ever. These items were Christmas items to my daughter...

Gessica
Exchange, Refund and Cancellation Policy
2.3 (23 reviews)
2.2 (199 reviews)
Reviewer's quote

The sales lady seriously SMELLS THE PANTS AFTER my 12 year old daughter tried on a few things but didnt like anything and we requested a refund. Then suddenly she says "yep, these have been washed. No Return"!!! I was flabbergasted at such rude and disgusting treatment in front of my daughter, and...

Sherry A

I contacted customer service and spoke with the manager Khan (Margate, Florida) who proceeded to explain that I could not exchange the product at the sale price, I would have to purchase the exact same product ( in a smaller size) for twice the price I paid. The sizes are awkward and inconsistent,...

Quen P
Product or Service Quality
1.8 (22 reviews)
2.4 (206 reviews)
Reviewer's quote

...Can't believe this company is still in business with this type of service. Never Never Never again will I order from them. They won't be on the retail landscape long by *** off all their customers...

PissedConsumer1292170

...Poor quality of material and overall not a good purchase. Coustomer serive wasn’t helpful In returning the suit..

PissedConsumer1627015

Aeropostale and Justice For Girls Pros and Cons

Pros
  • Price was pretty reasonable and good quality
  • I like aeropostale
  • Store customer service was a plus
  • Cute product
  • Designs
  • Had what i needed
Cons
  • Customer service
  • She works at the aeropostale at chesapeake square mall
  • Quality of products
  • Customer service
  • Problems are not easily fixed
  • No response to a problem

Aeropostale and Justice For Girls Most Positive Reviews

Top rated reviews
4.4

Date of the Incident :- 07/22/2017 Description :- I am hardik patel from cleveland. i am a student at Cleveland State...

5

I ordered from justice which was suppose to be a total of $40 with free shipping. Apparently they only do free shipping...

Aeropostale and Justice For Girls Most Critical Reviews

Lowest rated reviews
1

Shopped online at Aeropostale, I live in Canada so I ensured that Canada was selected as the ship to country before...

1

This company is a rip-off! They keep shipping items I never bought and no one answers the phone for customer service. ...

Aeropostale and Justice For Girls Latest Reviews

Recent published reviews
1.6

Store does not return items for refund or store credit without original receipt. This does not work when giving or...

Read all 60 reviews
1

Placed an item and was to receive by Christmas. It is now 01/03 and item still showing processing on web page. I called...

Read all 539 reviews

Aeropostale and Justice For Girls Products and Services

Most reviewed product and services
  • Aeropostale Manager (8 reviews)
  • Aeropostale Customer Care (8 reviews)
  • Aeropostale Jeans (3 reviews)
  • Justice For Girls Shipping Service (75 reviews)
  • Justice For Girls Customer Care (66 reviews)
  • Justice For Girls Clothing (50 reviews)