PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aeropostale and Hollister as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aeropostale
Hollister

Aeropostale and Hollister Overview

Total reviews
60
302
Company responses
0
1
Issues resolved
1
3

Hollister was first mentioned on PissedConsumer on Aug 8, 2008 and since then this brand received 302 reviews. It is 242 reviews more than Aeropostale received since Oct 2, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Aeropostale customer support team than with Hollister customer service.

Aeropostale and Hollister Consumer Ratings

Rank
353 out of 2294 in Footwear and Clothing category
232 out of 2294 in Footwear and Clothing category
Customer service
397 in category
231 in category
Exchange, Refund and Cancellation Policy
118 in category
128 in category
Product or Service Quality
302 in category
156 in category

According to consumer ratings and reviews, Hollister ranks 121 points higher in the Footwear and Clothing category than Aeropostale. People gave Aeropostale 1.2 stars for Customer service criterion in Footwear and Clothing category and it is 564 points higher than the worst rated brand in this category. At the same time, Hollister was rated 1.6 stars for Customer service criterion in this category and it is 730 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Aeropostale has a higher rating than Hollister. Regarding Product or Service Quality criterion, consumers gave Aeropostale 1.8 stars and it is 69% greater than other in category. Hollister however was rated 2.4 stars and it is 84% greater than other in category.

Aeropostale and Hollister Rating Details

Customer service
1.2 (29 reviews)
1.6 (77 reviews)
Reviewer's quote

...Since Aeropostale was bought by another company and CLOSED several of the local stores, it has gone down the toilet in customer service! The few stores open are sad and nothing like the old Aero that was fun and inviting for me and my girls..

PissedConsumer1194600

... and when I came back she told me that she couldn’t interview me and so I asked for the store manager name and she refused to give it to me also there customer service is *** she wasn’t even looking at the girl at the check out she was talking about her *** make up turned away from her customer like what the *** worst store I have ever walked into thanks for wasting me time....

bethany f
Exchange, Refund and Cancellation Policy
2.3 (23 reviews)
2.1 (63 reviews)
Reviewer's quote

The sales lady seriously SMELLS THE PANTS AFTER my 12 year old daughter tried on a few things but didnt like anything and we requested a refund. Then suddenly she says "yep, these have been washed. No Return"!!! I was flabbergasted at such rude and disgusting treatment in front of my daughter, and...

Sherry A

I have been waiting on a refund since January...

Suhailjah g
Product or Service Quality
1.8 (22 reviews)
2.4 (66 reviews)
Reviewer's quote

...Can't believe this company is still in business with this type of service. Never Never Never again will I order from them. They won't be on the retail landscape long by *** off all their customers...

PissedConsumer1292170

...Whitney, you should never ne in customer service. You are rude, lazy, and just plain dont care. I will tell you after spending the money I did and being treated like I did at Christmas time, I will never ever ever buy Hollister again...

Lisa S

Aeropostale and Hollister Pros and Cons

Pros
  • I like aeropostale
  • Price was pretty reasonable and good quality
  • Store customer service was a plus
  • Prices
  • Clothes
  • Value
Cons
  • Customer service
  • Online customer service horrible
  • She works at the aeropostale at chesapeake square mall
  • Customer service
  • Customer services attitude
  • Staff

Aeropostale and Hollister Most Positive Reviews

Top rated reviews
4.4

Date of the Incident :- 07/22/2017 Description :- I am hardik patel from cleveland. i am a student at Cleveland State...

5

I Couldnt Find My Jean Size In The Store!!! They Sell It Online But Im Not Sure If The 38/32 Will Fit!!! How are the...

Aeropostale and Hollister Most Critical Reviews

Lowest rated reviews
1

Shopped online at Aeropostale, I live in Canada so I ensured that Canada was selected as the ship to country before...

1

Placed an order on 12/17, website guaranteed order delivery by 12/24. Today is 12/22 and having received no shipping...

Aeropostale and Hollister Latest Reviews

Recent published reviews
1.6

Store does not return items for refund or store credit without original receipt. This does not work when giving or...

Read all 60 reviews

I contacted customer service on 12-29-2019, I really felt as if my question was not taken seriously and that "Jacob"...

Read all 302 reviews

Aeropostale and Hollister Products and Services

Most reviewed product and services
  • Aeropostale Manager (8 reviews)
  • Aeropostale Customer Care (8 reviews)
  • Aeropostale Jeans (3 reviews)
  • Hollister Customer Care (28 reviews)
  • Hollister Shipping Service (26 reviews)
  • Hollister Manager (4 reviews)