PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aeropostale and Buckle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aeropostale
Buckle

Aeropostale and Buckle Overview

Total reviews
60
116
Company responses
0
0
Issues resolved
1
0

Buckle was first mentioned on PissedConsumer on May 3, 2012 and since then this brand received 116 reviews. It is 56 reviews more than Aeropostale received since Oct 2, 2009.

Aeropostale and Buckle Consumer Ratings

Rank
353 out of 2301 in Footwear and Clothing category
367 out of 2301 in Footwear and Clothing category
Customer service
396 in category
183 in category
Exchange, Refund and Cancellation Policy
117 in category
208 in category
Product or Service Quality
301 in category
387 in category

According to consumer ratings and reviews, Aeropostale ranks 14 points higher in the Footwear and Clothing category than Buckle. People gave Aeropostale 1.2 stars for Customer service criterion in Footwear and Clothing category and it is 566 points higher than the worst rated brand in this category. At the same time, Buckle was rated 1.8 stars for Customer service criterion in this category and it is 779 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Aeropostale has a higher rating than Buckle. Regarding Product or Service Quality criterion, consumers gave Aeropostale 1.8 stars and it is 69% greater than other in category. Buckle however was rated 1.5 stars and it is 60% greater than other in category.

Aeropostale and Buckle Rating Details

Customer service
1.2 (29 reviews)
1.8 (66 reviews)
Reviewer's quote

...Since Aeropostale was bought by another company and CLOSED several of the local stores, it has gone down the toilet in customer service! The few stores open are sad and nothing like the old Aero that was fun and inviting for me and my girls..

PissedConsumer1194600

...We contacted customer service and was told nothing could be done I see other reviews that are similar to what happened to my sweater pertaining to there brand products. They have lost a good customer and hope this is helpful to anyone considering shopping there..

Joe A
Exchange, Refund and Cancellation Policy
2.3 (23 reviews)
1.7 (65 reviews)
Reviewer's quote

The sales lady seriously SMELLS THE PANTS AFTER my 12 year old daughter tried on a few things but didnt like anything and we requested a refund. Then suddenly she says "yep, these have been washed. No Return"!!! I was flabbergasted at such rude and disgusting treatment in front of my daughter, and...

Sherry A

...I was told I could not return them or exchange them because I don't have the receipt. I own several pairs of jeans and shorts and never had any intention of returning them..

PissedConsumer1614785
Product or Service Quality
1.8 (22 reviews)
1.5 (69 reviews)
Reviewer's quote

...Can't believe this company is still in business with this type of service. Never Never Never again will I order from them. They won't be on the retail landscape long by *** off all their customers...

PissedConsumer1292170

Im not sure what is going on with their product, but I don't have time for all the hassle of calling or driving to the mall to return jeans that are defective. For the price we pay for the jeans, we shouldn't have a fear of them ripping while wearing them. On another note, Buckle has assured me...

Kimberly Q

Aeropostale and Buckle Pros and Cons

Pros
  • Price was pretty reasonable and good quality
  • I like aeropostale
  • Store customer service was a plus
  • Friendly staff
  • Stylish
  • Different products they have
Cons
  • Customer service
  • She works at the aeropostale at chesapeake square mall
  • Quality of products
  • Poor quality product
  • Poor quality
  • Treats loyal customers bad

Aeropostale and Buckle Most Positive Reviews

Top rated reviews
4.4

Date of the Incident :- 07/22/2017 Description :- I am hardik patel from cleveland. i am a student at Cleveland State...

4.9

I went into my local Buckle store in Mobile Al a few days two weeks ago and was met by a few excited employees. As I...

Aeropostale and Buckle Most Critical Reviews

Lowest rated reviews
1

Shopped online at Aeropostale, I live in Canada so I ensured that Canada was selected as the ship to country before...

1

I have been shopping at buckle for the past 3 years now. Not only are they ridiculously overpriced, but you are pretty...

Aeropostale and Buckle Latest Reviews

Recent published reviews
1.6

Store does not return items for refund or store credit without original receipt. This does not work when giving or...

Read all 60 reviews

I have purchased several pairs of Miss Me jeans from Buckle and also Rock Revivals. And we all know what they cost. I...

Read all 116 reviews

Aeropostale and Buckle Products and Services

Most reviewed product and services
  • Aeropostale Manager (8 reviews)
  • Aeropostale Customer Care (8 reviews)
  • Aeropostale Jeans (3 reviews)
  • Buckle Jeans (24 reviews)
  • Buckle Customer Care (14 reviews)
  • Buckle Miss Me Jeans (14 reviews)