PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spirit Airlines and Aeroplan as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spirit Airlines
Aeroplan

Spirit Airlines and Aeroplan Overview

Total reviews
781
47
Company responses
0
0
Issues resolved
6
0

Spirit Airlines and Aeroplan Consumer Ratings

Rank
122 out of 435 in Transport category
138 out of 435 in Transport category
Customer service
74 in category
78 in category
Level of Comfort
95 in category
70 in category
Website
110 in category
117 in category
Product or Service Quality
75 in category
82 in category

Spirit Airlines and Aeroplan Rating Details

Customer service
1.2 (228 reviews)
1.2 (18 reviews)
Reviewer's quote

...me wait in line causing me to miss my flight! I was charged to get a new flight and was only offered the option for a flight the next day! This is horrible customer service. I am incredibly disappointed and should have chosen a different airline that would not have done this. I should receive a refund for the extra charge and a discount for the...

Read full review

...This is the worst customer service who answered my call &;; keep talk over my without listening. She hang up the phone when I indicated this is the terrible customer service from Aeroplan that I ever experience:shock:..

Read full review
Level of Comfort
1.4 (210 reviews)
1.8 (13 reviews)
Reviewer's quote

Considering the level of distress we have been through, we are not ready to accept this solution. Furthermore, as we are moving to Canada early February this year, we won't use any vouchers that you may want to provide. Therefore, we are respectfully asking to be compensated for the balance of the...

Read full review

I received an e-mail from Aeroplan, which demanded I do something with my account (135 270 9810). IT ISN'T VERY LARGE.HOWEVER THE E-MAIL DISAPPEARED (LITERALLY) FROM MY SCREEN BEFORE i TOOK ANY ACTION.CAN YOU PLEASE ADVISE WHAT I NEED TO DO TO KEEP THIS PLAN ALIVE. AND HOW I SHOULD DO THIS.THANK...

Read full review
Website
1.5 (193 reviews)
1.4 (16 reviews)
Reviewer's quote

...The website has been down most of the day and texting is a dead end. Spirit, I wanted to keep my business with you but no one can answer because there is nobody answering..

Read full review

What is going on with their customer service, which I've tried to call 4x and each time wait 2+ hours, enough time I can't even talk to someone, and then their website is a complete mess - I keep trying to view my bookings and no data is avail...

Read full review
Product or Service Quality
1.4 (191 reviews)
1.4 (16 reviews)
Reviewer's quote

I am appalled that medical conditions are not taken into consideration and I am more appalled at the service we received today. I will never fly or do any business with Spirit Airlines again! I will make it known to everyone I know both verbally and on every social media avenue out there, how...

Read full review

...The loyalty is rewarded with the worst customer service. That is going to affect dearly Air Canada. I will never use this airline..

Read full review

Spirit Airlines and Aeroplan Pros and Cons

Pros
  • No pros
  • Cheap flight
  • Cheap
  • No pros
  • Great way to save money on flights
  • Easy to book flight reward
Cons
  • Horrible customer service
  • Unprofessional organization
  • Refuse to refund
  • Total lack of customer service
  • No one answers the gd phone
  • Impossible to book

Spirit Airlines and Aeroplan Most Positive Reviews

Top rated reviews
5

everyone like yourself and i should all join together as a class action suit, and go after them!!! i am a disabled vet...

Read full review
5

Air Canada cancelled my return flight and I was directed to contact aeroplan. No customer support at all and calling...

Read full review
5

I need to cancel my flight my work contract was extended.

Read full review
No votes

Spirit Airlines and Aeroplan Most Critical Reviews

Lowest rated reviews
1

Flying out of Portland to Las Vegas..carry on for free...agent punched in $45 extra when my back was turned because hand...

Read full review
1

I am at risk of losing booking fees and points because I have been unable to cancel a rewards flight before the 24 hour...

Read full review
1

I was pulled out the line to board the plane randomly and had my boarding pass checked for the carry-on charge. It...

Read full review
1

my calls have never reached the live person.

Read full review

Spirit Airlines and Aeroplan Latest Reviews

Recent published reviews
No votes

Trying to book myself a round trip flight and my daughter a one way I cant do that online

Read full review
No votes

Can't log in and account re-setup is not.working...plus can't call and speak to a human about my account

Read full review
3.5

Been trying to receive refund for over 6 weeks for husband unused tix due to discovering a cyst on my brain and...

Read full review
No votes

I logged into my account to see my points for a trip to BC in October and noticed you have stolen them from me. Please a...

Read full review

Spirit Airlines and Aeroplan Products and Services

Most reviewed product and services
  • Spirit Airlines Flight (253 reviews)
  • Spirit Airlines Flight Booking (52 reviews)
  • Spirit Airlines Customer Care (50 reviews)
  • Aeroplan Customer Care (9 reviews)
  • Aeroplan Flight Booking (6 reviews)
  • Aeroplan Mobile Application (1 review)