PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spirit Airlines and Aeroplan as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spirit Airlines
Aeroplan

Spirit Airlines and Aeroplan Overview

Total reviews 829 51
Company responses 0 0
Issues resolved 6 0

Spirit Airlines and Aeroplan Consumer Ratings

Rank
127 out of 445 in Transport category
158 out of 445 in Transport category
Customer service
72 in category
86 in category
Level of Comfort
101 in category
78 in category
Exchange, Refund and Cancellation Policy
85 in category
64 in category
Website
115 in category
128 in category

Spirit Airlines and Aeroplan Rating Details

Customer service
1.3 (241 reviews)
1.2 (19 reviews)
Reviewer's quote

...Customer service was of the utmost help. The woman was very understanding and help me fix it so I could still get on the flight I wanted. Thank you..

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...This is the worst customer service who answered my call &;; keep talk over my without listening. She hang up the phone when I indicated this is the terrible customer service from Aeroplan that I ever experience:shock:..

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Level of Comfort
1.5 (222 reviews)
1.8 (12 reviews)
Reviewer's quote

Considering the level of distress we have been through, we are not ready to accept this solution. Furthermore, as we are moving to Canada early February this year, we won't use any vouchers that you may want to provide. Therefore, we are respectfully asking to be compensated for the balance of the...

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I am trying to cancel a flight that I booked through aircanada and they either dont answer or send me to you guys but I dont have an account with you guys ive just been sent around in circles to no where

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Exchange, Refund and Cancellation Policy
1.3 (204 reviews)
1.4 (17 reviews)
Reviewer's quote

...I rebooked without penalty but they refused to rebook my car or give me a refund. In other words they stole my money. I'm not asking for a refund just to move the dates...

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... at hotels (nor the bonus they promised me when I signed up for the Aeroplan card!!), and finally, I cancelled a booking on Feb 11th and have YET TO RECEIVE A REFUND (over two weeks later, I now have to pay $900 for a stay that did not happen, and I cancelled with enough time so I wouldn't be charged fees...

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Website
1.6 (201 reviews)
1.4 (16 reviews)
Reviewer's quote

...The website has been down most of the day and texting is a dead end. Spirit, I wanted to keep my business with you but no one can answer because there is nobody answering..

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I have tried to cancel a flight by calling customer service, as well as through their website, even tried to cancel from my reservation. Nothing worked. I have called 20+ times, spending over 10 hours on hold with no answer..

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Spirit Airlines and Aeroplan Pros and Cons

Pros
  • Cheap flight
  • No pros
  • Cheap
  • No pros
  • Great way to save money on flights
  • Easy to book flight reward
Cons
  • Horrible customer service
  • Refuse to refund
  • Dishonesty
  • Total lack of customer service
  • No one answers the gd phone
  • Impossible to book

Spirit Airlines and Aeroplan Most Positive Reviews

Top rated reviews
5

everyone like yourself and i should all join together as a class action suit, and go after them!!! i am a disabled vet...

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5

Air Canada cancelled my return flight and I was directed to contact aeroplan. No customer support at all and calling...

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5

I need to cancel my flight my work contract was extended.

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No votes

Spirit Airlines and Aeroplan Most Critical Reviews

Lowest rated reviews
1

Flying out of Portland to Las Vegas..carry on for free...agent punched in $45 extra when my back was turned because hand...

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1

I am at risk of losing booking fees and points because I have been unable to cancel a rewards flight before the 24 hour...

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1

I was pulled out the line to board the plane randomly and had my boarding pass checked for the carry-on charge. It...

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1

my calls have never reached the live person.

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Spirit Airlines and Aeroplan Latest Reviews

Recent published reviews
4

Pet policy is not very clear online, so I called to have a rep explain

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No votes

Received a reply from Aeroplan - a form to be filled declaring no card received. They don't seem to have a record of...

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No votes

Immediately redirected my inquiry for customer service and said that I was a pissed or someone was a pissed individual.
I...

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No votes

I called to request my profile and account to be deleted.
The customer service representative had me on the telephone for...

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Spirit Airlines and Aeroplan Products and Services

Most reviewed product and services
  • Spirit Airlines Flight (258 reviews)
  • Spirit Airlines Flight Booking (54 reviews)
  • Spirit Airlines Customer Care (52 reviews)
  • Aeroplan Customer Care (10 reviews)
  • Aeroplan Flight Booking (6 reviews)
  • Aeroplan Mobile Application (1 review)