PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aeroplan and AIR MILES as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aeroplan
AIR MILES

Aeroplan and AIR MILES Overview

Total reviews 733 116
Company responses 0 0
Issues resolved 11 3

Aeroplan and AIR MILES Consumer Ratings

Rank
161 out of 512 in Airlines and Air Transport category
134 out of 360 in Gift Cards, Rewards and Cashbacks category
Customer service
134 in category
106 in category
Product or Service Quality
145 in category
101 in category
Reliability
126 in category
107 in category
Additional Fees
110 in category
92 in category

Aeroplan and AIR MILES Rating Details

Customer service
1.3
(238 reviews)
1.3
(62 reviews)
Reviewer's quote

I have yet to find any company with such a terrible level of customer service as Aeroplan. Air Canada does not help at all as they consider Aeroplan as a totally different entity even though it appears on their same website- a smart policy to avoid headaches. Aeroplan suddenly deactivates accounts...

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...Where is your customer service..

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Product or Service Quality
1.4
(174 reviews)
1.4
(47 reviews)
Reviewer's quote

I have tried to contact their customer service department multiple times. They're very difficult to reach. Im going to cancel my card and just forget my points..

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...This is the worst customer service experience I've ever dealt with. At this point I could care less about the issue with my card, the fact that they are completely ignoring my emails along with the phone calls tells you everything about air miles as a company..

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Reliability
1.5
(163 reviews)
1.3
(46 reviews)
Reviewer's quote

Please validate my number for the Aeroplan card. My number card: Nib 627421 *** *61 240 code 2I wish this card workedI have been using my Credit Aeroplan Td card since 2022I'm not a company

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This guy Dishant, was rude right from the get go.I told him I'm the customer, you work for us.He said he works for airmiles.So clued out to Canadian ways.He wouldn't let me finish a sentence, he kept on interrupting.Why do they hire these unprofessional useless people?Cheap wages? Hire an immigrant...

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Additional Fees
1.6
(143 reviews)
1.5
(38 reviews)
Reviewer's quote

All I did was ask nicely if there's any way to get change fees waived. The support agent on the phone mockingly said that "change fees are part of the transaction and customer agreement you agreed to when making this booking," scoffing at me. OK, boomer...

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...Lost the air miles, fees and taxes..

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Aeroplan and AIR MILES Pros and Cons

Pros
  • Skip
  • Difficult to get info regarding aeroplan points
  • Great way to save money on flights
  • Use airmiles to book fltd
  • There are no pros
  • Somewhat free product
Cons
  • Total lack of customer service
  • Poor customer service
  • No one answers the gd phone
  • Hassle to deal with
  • Worst customer service in history
  • Horrible customer service

Aeroplan and AIR MILES Most Positive Reviews

Top rated reviews
5

Cannot get in touch with them
Dont know how to contact about missing member points not flight points
I need a web site or...

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5

We had to cancel or change our flights due to a positive Covid test at the very last minute. We tried unsuccessfully to...

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5

I sold my business and my aeroplan are still with old email . My aeroplan number is :78159****
my name is Sylvain Fortier...

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4

I want to leave a good review. I am a satisfied customer. I've never used my air miles before but will be doing so soon

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Aeroplan and AIR MILES Most Critical Reviews

Lowest rated reviews
1

I have tried to cancel a flight by calling customer service, as well as through their website, even tried to cancel...

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1

Totally no access to customer service - terrible. Air miles is a company that does not help people wit customer...

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1

I think they've achieved their goal. If I was Aeroplan, and my goal was to anger customers, whether contacting by websit...

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1

There is no use talking to whoever is on chat. Tried to purchase using my 6000 points. They ask for my charge card. I...

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Aeroplan and AIR MILES Latest Reviews

Recent published reviews
5

Please validate my number for the Aeroplan card. My number card: Nib 627421 *** *61 240 code 2
I wish this card worked
I h...

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1

This guy Dishant, was rude right from the get go.
I told him I'm the customer, you work for us.
He said he works for airmi...

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No votes

I forgot my Aeroplan password and cant access my account and I need to purchase my plane tickets,I tried to reset it...

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1

I have been in touch with one of your agents and was directed to fill out a form so I can get more information. In...

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