PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Airlines and Aeromexico Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Airlines
Aeromexico Airlines

United Airlines and Aeromexico Airlines Overview

Total reviews
793
82
Company responses
0
0
Issues resolved
5
0

United Airlines was first mentioned on PissedConsumer on Dec 12, 2007 and since then this brand received 793 reviews. It is 711 reviews more than Aeromexico Airlines received since May 27, 2011.

United Airlines and Aeromexico Airlines Consumer Ratings

Rank
85 out of 574 in Transport category
129 out of 574 in Transport category
Customer service
64 in category
81 in category
Staff
70 in category
93 in category
Website
69 in category
81 in category

According to consumer ratings and reviews, United Airlines ranks 44 points higher in the Transport category than Aeromexico Airlines. People gave United Airlines 1.2 stars for Customer service criterion in Transport category and it is 128 points higher than the worst rated brand in this category. At the same time, Aeromexico Airlines was rated 1.1 stars for Customer service criterion in this category and it is 111 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that United Airlines has a higher rating than Aeromexico Airlines. Regarding Website criterion, consumers gave United Airlines 2 stars and it is 64% greater than other in category. Aeromexico Airlines however was rated 1.7 stars and it is 58% greater than other in category.

United Airlines and Aeromexico Airlines Rating Details

Customer service
1.2 (194 reviews)
1.1 (32 reviews)
Reviewer's quote

I mentioned to a Customer Service Agent (CSR) that my wife and I has already checked in and had our boarding passes. At that point, for some reason, the CSR told my wife that she would be allowed to board but refused to process our bags because of the direction she had received from Christine. A...

William D

...*** airline, *** customer service, do not use this airline..

Eric C
Staff
1.5 (182 reviews)
1.2 (27 reviews)
Reviewer's quote

... preference to make the over-one-hour drive to LAX myself to pick up the luggage because I do not believe that attention is being placed on this matter by the staff at LAX. I never received a call. 5) I called back again yesterday afternoon and spoke to a third rep, who also tried to call LAX to get a status and could not get...

Ancel

...I informed the airport ground staff who gave me a reference number and telephone number, telling me as soon as it arrived it would be sent on to my hotel. During my week in Mexico I called the telephone number given daily and only twice was it answered. Stil trying to locate my bag...

Kris W
Website
2 (166 reviews)
1.7 (22 reviews)
Reviewer's quote

...com reservation website. We used United Miles to purchase the tickets. The flight is operated by Star Alliance partner airline Air Canada...

Gregory C

...has no interest in acknowledging their error even in spite of overwhelming evidence including official boarding passes stating the correct gate, AeroMexico website screenshots for the flight showing the same gate information as my boarding card even two hours after departure, and pictures of two entirely different locations (see attached); and is entirely focused on taking your...

Graydon F

United Airlines and Aeromexico Airlines Pros and Cons

Pros
  • Kind and helpful flight attendants
  • Very nice flight attendants
  • In-flight service
  • In-flight personnel
  • Lady on the air plaine
  • Good service
Cons
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff
  • Customer service
  • Operations
  • No accountability

United Airlines and Aeromexico Airlines Most Positive Reviews

Top rated reviews
5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

No votes

United Airlines and Aeromexico Airlines Most Critical Reviews

Lowest rated reviews
1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

1

We booked a reservation on AeroMexico. When we got a confirmation, it said payment didn't go through and we should call...

United Airlines and Aeromexico Airlines Latest Reviews

Recent published reviews

my MileagePlus is not registering on my app who do I contact

Read all 793 reviews
1

My girlfriend and I became very ill the day we were supposed to fly and even presenting the airline with a doctors note...

Read all 82 reviews

United Airlines and Aeromexico Airlines Products and Services

Most reviewed product and services
  • United Airlines Flight (357 reviews)
  • United Airlines Customer Care (68 reviews)
  • United Airlines Flight Booking (52 reviews)
  • Aeromexico Airlines Flight (28 reviews)
  • Aeromexico Airlines Customer Care (14 reviews)
  • Aeromexico Airlines Baggage Policy (9 reviews)