PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Airlines and Aeromexico Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Airlines
Aeromexico Airlines

United Airlines and Aeromexico Airlines Overview

Total reviews 832 112
Company responses 0 0
Issues resolved 6 0

United Airlines and Aeromexico Airlines Consumer Ratings

Rank
104 out of 432 in Transport category
144 out of 432 in Transport category
Customer service
83 in category
81 in category
Exchange, Refund and Cancellation Policy
69 in category
96 in category
Website
58 in category
107 in category
Price Affordability
95 in category
121 in category

United Airlines and Aeromexico Airlines Rating Details

Customer service
1.3 (209 reviews)
1.3 (40 reviews)
Reviewer's quote

...I talked to the United Airlines customer service/refund department on May 22, 2020. I was told to wait 30 days for a refund. I waited more than 30 days but unfortunately, nothing reached to my bank account...

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...I'm trying to contact Aeromexico through customer service but my call never goes through..

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Exchange, Refund and Cancellation Policy
1.4 (179 reviews)
1.1 (26 reviews)
Reviewer's quote

I was to get a refund for a unused part of a ticket not used because of the covid-19. They initially gave it to the original booking agent who was paid before. The next day I was contacted by United and issued the proper refund THANK YOU for your help in this matter..

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My girlfriend and I became very ill the day we were supposed to fly and even presenting the airline with a doctors note stating we were unable to fly due to illness the airline refused to refund our money. *** airline, *** customer service, do not use this airline..

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Website
2 (176 reviews)
1.6 (25 reviews)
Reviewer's quote

...com reservation website. We used United Miles to purchase the tickets. The flight is operated by Star Alliance partner airline Air Canada...

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...has no interest in acknowledging their error even in spite of overwhelming evidence including official boarding passes stating the correct gate, AeroMexico website screenshots for the flight showing the same gate information as my boarding card even two hours after departure, and pictures of two entirely different locations (see attached); and is entirely focused on taking your...

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Price Affordability
2.1 (161 reviews)
1.9 (22 reviews)
Reviewer's quote

...The obligation of airlines to provide refunds, including the ticket price and any optional fee charged for services a passenger is unable to use, does not cease when the flight disruptions are outside of the carrier's control (e. g. , a result of government restrictions)...

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I would expect better customer service from Aeromexico, a company that charges a premium price for their tickets. In the future, I'm going to take my FREQUENT business elsewhere, and advise anyone else to do the same. I just went through Volaris and spent $900 on a round-trip flight between Mexico...

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United Airlines and Aeromexico Airlines Pros and Cons

Pros
  • Kind and helpful flight attendants
  • Very nice flight attendants
  • In-flight service
  • In-flight personnel
  • Good airline
  • Good service
Cons
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff
  • Customer service
  • Operations
  • No accountability

United Airlines and Aeromexico Airlines Most Positive Reviews

Top rated reviews
5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

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No votes
5

I postponed my flight to MI because of the Coronavirus.

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No votes

United Airlines and Aeromexico Airlines Most Critical Reviews

Lowest rated reviews
1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

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1

We booked a reservation on AeroMexico. When we got a confirmation, it said payment didn't go through and we should call...

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1

I had a flight booked in Dec 2013 for travel in May 2014. After confirmation from the customer service in the beginning...

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1

Trying to purchase tickets online, they accepted the reservation but not the purchase. They said that THEIR SYSTEM does...

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United Airlines and Aeromexico Airlines Latest Reviews

Recent published reviews
1

United threw a couple off the plane because their 2yr old was crying and wouldn't wear a mask and even though the dad...

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No votes

I have not received a answer as of yet. I know there is someone there that can text me an answer. This is horrible...

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No votes

United Airlines handled my concern quickly, professionally, and with kindness.

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3

I keep getting transferred to resolve my problem but get nowhere, just given a website to go to. I just wanted to...

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United Airlines and Aeromexico Airlines Products and Services

Most reviewed product and services
  • United Airlines Flight (368 reviews)
  • United Airlines Flight Booking (54 reviews)
  • United Airlines Baggage Policy (47 reviews)
  • Aeromexico Airlines Flight (29 reviews)
  • Aeromexico Airlines Baggage Policy (10 reviews)
  • Aeromexico Airlines Flight Booking (9 reviews)