PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aeromexico Airlines and United Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aeromexico Airlines
United Airlines

Aeromexico Airlines and United Airlines Overview

Total reviews
80
791
Company responses
0
0
Issues resolved
0
5

United Airlines was first mentioned on PissedConsumer on Dec 12, 2007 and since then this brand received 791 reviews. It is 711 reviews more than Aeromexico Airlines received since May 27, 2011.

Aeromexico Airlines and United Airlines Consumer Ratings

Rank
127 out of 621 in Transport category
81 out of 621 in Transport category
Customer service
80 in category
62 in category
Staff
91 in category
68 in category
Website
79 in category
69 in category

According to consumer ratings and reviews, United Airlines ranks 46 points higher in the Transport category than Aeromexico Airlines. People gave Aeromexico Airlines 1.1 stars for Customer service criterion in Transport category and it is 109 points higher than the worst rated brand in this category. At the same time, United Airlines was rated 1.2 stars for Customer service criterion in this category and it is 127 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that United Airlines has a higher rating than Aeromexico Airlines. Regarding Website criterion, consumers gave Aeromexico Airlines 1.8 stars and it is 58% greater than other in category. United Airlines however was rated 2 stars and it is 63% greater than other in category.

Aeromexico Airlines and United Airlines Rating Details

Customer service
1.1 (31 reviews)
1.2 (194 reviews)
Reviewer's quote

I can't contact anyone at Aeromexico as the live chat service isn't available, the email address for the customer service is wrong and there is no phone number for contacts in Italy..

PissedConsumer1728815

Flew first class. No entertainment system. No pillows. No blankets. No champagne for mimosas. Wrong decalration forms filled out. Horrible food. Who serves salmon???

Stuart D
Staff
1.2 (26 reviews)
1.5 (182 reviews)
Reviewer's quote

...I informed the airport ground staff who gave me a reference number and telephone number, telling me as soon as it arrived it would be sent on to my hotel. During my week in Mexico I called the telephone number given daily and only twice was it answered. Stil trying to locate my bag...

Kris W

... preference to make the over-one-hour drive to LAX myself to pick up the luggage because I do not believe that attention is being placed on this matter by the staff at LAX. I never received a call. 5) I called back again yesterday afternoon and spoke to a third rep, who also tried to call LAX to get a status and could not get...

Ancel
Website
1.8 (21 reviews)
2 (166 reviews)
Reviewer's quote

...has no interest in acknowledging their error even in spite of overwhelming evidence including official boarding passes stating the correct gate, AeroMexico website screenshots for the flight showing the same gate information as my boarding card even two hours after departure, and pictures of two entirely different locations (see attached); and is entirely focused on taking your...

Graydon F

...com reservation website. We used United Miles to purchase the tickets. The flight is operated by Star Alliance partner airline Air Canada...

Gregory C

Aeromexico Airlines and United Airlines Pros and Cons

Pros
  • In-flight personnel
  • Lady on the air plaine
  • Good service
  • Kind and helpful flight attendants
  • Very nice flight attendants
  • In-flight service
Cons
  • Customer service
  • Operations
  • System failure
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff

Aeromexico Airlines and United Airlines Most Positive Reviews

Top rated reviews
No votes
5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

Aeromexico Airlines and United Airlines Most Critical Reviews

Lowest rated reviews
1

We booked a reservation on AeroMexico. When we got a confirmation, it said payment didn't go through and we should call...

1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

Aeromexico Airlines and United Airlines Latest Reviews

Recent published reviews
1.3

I can't contact anyone at Aeromexico as the live chat service isn't available, the email address for the customer...

Read all 80 reviews
2.5

I'm a million mile flier and a lifetime Gold Elite member with over 400,000 award miles. Their rewards program hypes...

Read all 791 reviews

Aeromexico Airlines and United Airlines Products and Services

Most reviewed product and services
  • Aeromexico Airlines Flight (28 reviews)
  • Aeromexico Airlines Customer Care (14 reviews)
  • Aeromexico Airlines Baggage Policy (9 reviews)
  • United Airlines Flight (357 reviews)
  • United Airlines Customer Care (68 reviews)
  • United Airlines Flight Booking (52 reviews)