PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aeromexico Airlines and United Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aeromexico Airlines
United Airlines

Aeromexico Airlines and United Airlines Overview

Total reviews 96 819
Company responses 0 0
Issues resolved 0 6

Aeromexico Airlines and United Airlines Consumer Ratings

Rank
161 out of 445 in Transport category
102 out of 445 in Transport category
Customer service
100 in category
78 in category
Website
102 in category
62 in category
Exchange, Refund and Cancellation Policy
93 in category
74 in category
Product or Service Quality
125 in category
83 in category

Aeromexico Airlines and United Airlines Rating Details

Customer service
1.1 (33 reviews)
1.2 (202 reviews)
Reviewer's quote

...*** airline, *** customer service, do not use this airline..

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...Extremely poor customer service..

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Website
1.7 (23 reviews)
2 (173 reviews)
Reviewer's quote

...has no interest in acknowledging their error even in spite of overwhelming evidence including official boarding passes stating the correct gate, AeroMexico website screenshots for the flight showing the same gate information as my boarding card even two hours after departure, and pictures of two entirely different locations (see attached); and is entirely focused on taking your...

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...com reservation website. We used United Miles to purchase the tickets. The flight is operated by Star Alliance partner airline Air Canada...

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Exchange, Refund and Cancellation Policy
1 (22 reviews)
1.4 (175 reviews)
Reviewer's quote

They were not willing to change my name to my correct name and the flight would be non-refundable so if the Airline attendant refused to allow me to fly I would not be able to go on my Honeymoon nor would they be willing to refund my flights. Luckily my connecting flight was with Avianca not...

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...And now I would like to get my refund back from United..

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Product or Service Quality
1 (21 reviews)
1.4 (141 reviews)
Reviewer's quote

I would expect better customer service from Aeromexico, a company that charges a premium price for their tickets. In the future, I'm going to take my FREQUENT business elsewhere, and advise anyone else to do the same. I just went through Volaris and spent $900 on a round-trip flight between Mexico...

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I mentioned to a Customer Service Agent (CSR) that my wife and I has already checked in and had our boarding passes. At that point, for some reason, the CSR told my wife that she would be allowed to board but refused to process our bags because of the direction she had received from Christine. A...

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Aeromexico Airlines and United Airlines Pros and Cons

Pros
  • In-flight personnel
  • Lady on the air plaine
  • Good service
  • Kind and helpful flight attendants
  • Very nice flight attendants
  • In-flight service
Cons
  • Customer service
  • Operations
  • No accountability
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff

Aeromexico Airlines and United Airlines Most Positive Reviews

Top rated reviews
No votes
5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

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No votes
5

I postponed my flight to MI because of the Coronavirus.

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Aeromexico Airlines and United Airlines Most Critical Reviews

Lowest rated reviews
1

We booked a reservation on AeroMexico. When we got a confirmation, it said payment didn't go through and we should call...

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1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

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1

Trying to purchase tickets online, they accepted the reservation but not the purchase. They said that THEIR SYSTEM does...

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1

I had a flight booked in Dec 2013 for travel in May 2014. After confirmation from the customer service in the beginning...

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Aeromexico Airlines and United Airlines Latest Reviews

Recent published reviews
No votes

Trying to change my flight but no answer.

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3.6

On Sunday, Sept.6, my husband and I traveled on United Flight 1887, 5:45 pm, from Denver Co to Bradlee International, la...

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No votes

I purchased a flight to Mexico thru their website. A couple weeks later, I saw that my bank statement was charged...

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No votes

Aún no he recibido ninguna confirmación del vuelo cancelado

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Aeromexico Airlines and United Airlines Products and Services

Most reviewed product and services
  • Aeromexico Airlines Flight (28 reviews)
  • Aeromexico Airlines Customer Care (16 reviews)
  • Aeromexico Airlines Baggage Policy (10 reviews)
  • United Airlines Flight (363 reviews)
  • United Airlines Customer Care (72 reviews)
  • United Airlines Flight Booking (53 reviews)