PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aeromexico Airlines and Spirit Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aeromexico Airlines
Spirit Airlines

Aeromexico Airlines and Spirit Airlines Overview

Total reviews 97 838
Company responses 0 0
Issues resolved 0 6

Aeromexico Airlines and Spirit Airlines Consumer Ratings

Rank
161 out of 445 in Transport category
127 out of 445 in Transport category
Customer service
103 in category
72 in category
Website
104 in category
115 in category
Exchange, Refund and Cancellation Policy
96 in category
85 in category
Additional Fees
109 in category
86 in category

Aeromexico Airlines and Spirit Airlines Rating Details

Customer service
1.1 (33 reviews)
1.3 (245 reviews)
Reviewer's quote

...*** airline, *** customer service, do not use this airline..

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...Cannot get in touch with Customer Service by phone either..

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Website
1.7 (23 reviews)
1.6 (203 reviews)
Reviewer's quote

...has no interest in acknowledging their error even in spite of overwhelming evidence including official boarding passes stating the correct gate, AeroMexico website screenshots for the flight showing the same gate information as my boarding card even two hours after departure, and pictures of two entirely different locations (see attached); and is entirely focused on taking your...

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...The website has been down most of the day and texting is a dead end. Spirit, I wanted to keep my business with you but no one can answer because there is nobody answering..

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Exchange, Refund and Cancellation Policy
1 (22 reviews)
1.3 (206 reviews)
Reviewer's quote

They were not willing to change my name to my correct name and the flight would be non-refundable so if the Airline attendant refused to allow me to fly I would not be able to go on my Honeymoon nor would they be willing to refund my flights. Luckily my connecting flight was with Avianca not...

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...I rebooked without penalty but they refused to rebook my car or give me a refund. In other words they stole my money. I'm not asking for a refund just to move the dates...

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Additional Fees
1.1 (21 reviews)
1.4 (193 reviews)
Reviewer's quote

... and this time they said they'll charge us $1800 per person for a ticket that was costing $300 per person! This is after using the credit and charging unknown fees. This is nothing short of robbery and exploiting the customer. We have lost our money now and we'll never book with them again....

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...oversized bags cost an additional 55 dollars so do carry on bags..

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Aeromexico Airlines and Spirit Airlines Pros and Cons

Pros
  • In-flight personnel
  • Lady on the air plaine
  • Good service
  • Cheap flight
  • No pros
  • Cheap
Cons
  • Customer service
  • Operations
  • No accountability
  • Horrible customer service
  • Refuse to refund
  • Dishonesty

Aeromexico Airlines and Spirit Airlines Most Positive Reviews

Top rated reviews
No votes
5

everyone like yourself and i should all join together as a class action suit, and go after them!!! i am a disabled vet...

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No votes
5

I need to cancel my flight my work contract was extended.

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Aeromexico Airlines and Spirit Airlines Most Critical Reviews

Lowest rated reviews
1

We booked a reservation on AeroMexico. When we got a confirmation, it said payment didn't go through and we should call...

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1

Flying out of Portland to Las Vegas..carry on for free...agent punched in $45 extra when my back was turned because hand...

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1

Trying to purchase tickets online, they accepted the reservation but not the purchase. They said that THEIR SYSTEM does...

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1

I was pulled out the line to board the plane randomly and had my boarding pass checked for the carry-on charge. It...

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Aeromexico Airlines and Spirit Airlines Latest Reviews

Recent published reviews
No votes

I been calling no one is answering the phone. I need to travel to Mexico city to visit my family is it okay I can go...

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1

Never heard from Spirit. All numbers that I was given or that were listed gave the same message and I could not talk to...

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No votes

Trying to change my flight but no answer.

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1

No one answers phone. Nothing but take our survey. Service is a joke. I have a billing question. I am being billed for...

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Aeromexico Airlines and Spirit Airlines Products and Services

Most reviewed product and services
  • Aeromexico Airlines Flight (28 reviews)
  • Aeromexico Airlines Customer Care (16 reviews)
  • Aeromexico Airlines Baggage Policy (10 reviews)
  • Spirit Airlines Flight (258 reviews)
  • Spirit Airlines Flight Booking (54 reviews)
  • Spirit Airlines Customer Care (53 reviews)