PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aeromexico Airlines and Delta Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aeromexico Airlines
Delta Airlines

Aeromexico Airlines and Delta Airlines Overview

Total reviews 104 1161
Company responses 0 0
Issues resolved 0 9

Aeromexico Airlines and Delta Airlines Consumer Ratings

Rank
156 out of 456 in Transport category
73 out of 456 in Transport category
Customer service
105 in category
51 in category
Website
106 in category
55 in category
Exchange, Refund and Cancellation Policy
101 in category
45 in category
Additional Fees
111 in category
59 in category

Aeromexico Airlines and Delta Airlines Rating Details

Customer service
1.1 (35 reviews)
1.6 (281 reviews)
Reviewer's quote

...*** airline, *** customer service, do not use this airline..

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Unresponsive customer service. Call backs, are not occuring..

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Website
1.7 (24 reviews)
2.1 (221 reviews)
Reviewer's quote

...has no interest in acknowledging their error even in spite of overwhelming evidence including official boarding passes stating the correct gate, AeroMexico website screenshots for the flight showing the same gate information as my boarding card even two hours after departure, and pictures of two entirely different locations (see attached); and is entirely focused on taking your...

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...le and to be honest worthy of an investigation! I have almost $7000 in airline tix that were just cancelled that I need to try and rebook! I try to go on your website and it says it can't find my reservation or any indication that I ever tried to book a trip at all!! and that is using the Tix number, Reservation Number, and my Credit Card number!! I don't care that there is a Corona Virus pandemic going on! you have what 80,000 employees and I cant get thru to one of them in a week!! Delta management should be ashamed of themselves and the way they ...

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Exchange, Refund and Cancellation Policy
1 (23 reviews)
1.7 (231 reviews)
Reviewer's quote

They were not willing to change my name to my correct name and the flight would be non-refundable so if the Airline attendant refused to allow me to fly I would not be able to go on my Honeymoon nor would they be willing to refund my flights. Luckily my connecting flight was with Avianca not...

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Refund was issued upon request..

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Additional Fees
1.1 (22 reviews)
1.8 (199 reviews)
Reviewer's quote

... and this time they said they'll charge us $1800 per person for a ticket that was costing $300 per person! This is after using the credit and charging unknown fees. This is nothing short of robbery and exploiting the customer. We have lost our money now and we'll never book with them again....

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Las Vegas event cancelled, ticket master returns face value of ticket not what I paid or the fees, the Cosmopolitan God bless them returned every penny, orbitz and delta have refunded nothing and provided a very confusing and as such unusable e credit that appears to be a way of keeping the money....

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Aeromexico Airlines and Delta Airlines Pros and Cons

Pros
  • In-flight personnel
  • Lady on the air plaine
  • Good service
  • I survived the flight
  • Flight attendants on flight were good
  • Previous great service
Cons
  • Customer service
  • Operations
  • No accountability
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Unwillingness to help

Aeromexico Airlines and Delta Airlines Most Positive Reviews

Top rated reviews
No votes
5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

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No votes
5

I called the customer service number 7 hours ago to get information on my delayed flight and was to get a call back in...

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Aeromexico Airlines and Delta Airlines Most Critical Reviews

Lowest rated reviews
1

We booked a reservation on AeroMexico. When we got a confirmation, it said payment didn't go through and we should call...

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1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

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1

Trying to purchase tickets online, they accepted the reservation but not the purchase. They said that THEIR SYSTEM does...

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1

Was shocked not to admitted to The Delta Sky Club with a Domestic full fare ticket. Their policy is only for...

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Aeromexico Airlines and Delta Airlines Latest Reviews

Recent published reviews
No votes

I took a flight ticket with KLM from GDL to DF to AMS to BRU this is ok but on way back on Nov 2 2020 I went from BRU to...

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No votes

I am writing this email to let Delta know Im disappointed. We choose Delta for our trip to Las Vegas because it is my hu...

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No votes

They called me and were inappropriate on phone. Said they would cancel my flight and keep the refund for sexual favors....

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No votes

I am an individual who loves to travel and have no dealing with the airlines other than as a very satisfied customer...

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Aeromexico Airlines and Delta Airlines Products and Services

Most reviewed product and services
  • Aeromexico Airlines Flight (28 reviews)
  • Aeromexico Airlines Baggage Policy (10 reviews)
  • Aeromexico Airlines Flight Booking (9 reviews)
  • Delta Airlines Flight (352 reviews)
  • Delta Airlines Flight Booking (85 reviews)
  • Delta Airlines Flight Attendant (63 reviews)