PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aeromexico Airlines and Delta Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aeromexico Airlines
Delta Airlines

Aeromexico Airlines and Delta Airlines Overview

Total reviews
101
1136
Company responses
0
0
Issues resolved
0
7

Aeromexico Airlines and Delta Airlines Consumer Ratings

Rank
145 out of 438 in Transport category
63 out of 438 in Transport category
Customer service
89 in category
47 in category
Website
101 in category
55 in category
Exchange, Refund and Cancellation Policy
93 in category
44 in category
Product or Service Quality
122 in category
46 in category

Aeromexico Airlines and Delta Airlines Rating Details

Customer service
1.2 (34 reviews)
1.5 (272 reviews)
Reviewer's quote

...*** airline, *** customer service, do not use this airline..

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...Its impossible to get any customer service online and no phone # provided. These companies have even changed the conditions of the trip insurance contract we bought. It covers nothing now but they claim falsely they will help you with your claims..

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Website
1.7 (23 reviews)
2.1 (212 reviews)
Reviewer's quote

...has no interest in acknowledging their error even in spite of overwhelming evidence including official boarding passes stating the correct gate, AeroMexico website screenshots for the flight showing the same gate information as my boarding card even two hours after departure, and pictures of two entirely different locations (see attached); and is entirely focused on taking your...

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...le and to be honest worthy of an investigation! I have almost $7000 in airline tix that were just cancelled that I need to try and rebook! I try to go on your website and it says it can't find my reservation or any indication that I ever tried to book a trip at all!! and that is using the Tix number, Reservation Number, and my Credit Card number!! I don't care that there is a Corona Virus pandemic going on! you have what 80,000 employees and I cant get thru to one of them in a week!! Delta management should be ashamed of themselves and the way they ...

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Exchange, Refund and Cancellation Policy
1 (22 reviews)
1.6 (220 reviews)
Reviewer's quote

They were not willing to change my name to my correct name and the flight would be non-refundable so if the Airline attendant refused to allow me to fly I would not be able to go on my Honeymoon nor would they be willing to refund my flights. Luckily my connecting flight was with Avianca not...

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After a number of conversations the final word from your agency was non refundable and if the flight credit is not used by December 31, 2021 the credit and money would be forfeited. I think this policy needs some kind of lead way and my desire to use Delta Airlines is in question. Confirmation...

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Product or Service Quality
1 (21 reviews)
1.8 (201 reviews)
Reviewer's quote

I would expect better customer service from Aeromexico, a company that charges a premium price for their tickets. In the future, I'm going to take my FREQUENT business elsewhere, and advise anyone else to do the same. I just went through Volaris and spent $900 on a round-trip flight between Mexico...

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I tried to reach customer service for 20 times in 20 days- NO ANSWER, they just let you go on automatic line and then...

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Aeromexico Airlines and Delta Airlines Pros and Cons

Pros
  • In-flight personnel
  • Lady on the air plaine
  • Good service
  • I survived the flight
  • Flight attendants on flight were good
  • Previous great service
Cons
  • Customer service
  • Operations
  • No accountability
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Unwillingness to help

Aeromexico Airlines and Delta Airlines Most Positive Reviews

Top rated reviews
4.5

They were very helpful and polite.

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5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

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No votes
5

I called the customer service number 7 hours ago to get information on my delayed flight and was to get a call back in...

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Aeromexico Airlines and Delta Airlines Most Critical Reviews

Lowest rated reviews
1

We booked a reservation on AeroMexico. When we got a confirmation, it said payment didn't go through and we should call...

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1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

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1

Trying to purchase tickets online, they accepted the reservation but not the purchase. They said that THEIR SYSTEM does...

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1

Was shocked not to admitted to The Delta Sky Club with a Domestic full fare ticket. Their policy is only for...

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Aeromexico Airlines and Delta Airlines Latest Reviews

Recent published reviews
No votes

I purchased a flight to Mexico thru their website. A couple weeks later, I saw that my bank statement was charged...

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4.8

Wanted to reach out and applaud you for your commitment to keeping everyone safe and healthy. I flew a competitor on an...

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No votes

I need for you to e-mail my flight description

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1.8

I purchased a flight from Greensboro, NC to Miami FL, Mon 5/11/2020. This flight was transportation to Miami for Carniva...

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Aeromexico Airlines and Delta Airlines Products and Services

Most reviewed product and services
  • Aeromexico Airlines Flight (28 reviews)
  • Aeromexico Airlines Customer Care (16 reviews)
  • Aeromexico Airlines Baggage Policy (10 reviews)
  • Delta Airlines Flight (348 reviews)
  • Delta Airlines Customer Care (102 reviews)
  • Delta Airlines Flight Booking (82 reviews)