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Delete
  • 0 ISSUES RESOLVED
  • 68 TOTAL REVIEWS
  • $44.5K CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
1.3
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • In-flight personnel 3
  • Lady on the air plaine 1

Customers don't like

  • Customer service8
  • System failure2
  • Operations2
  • No accountability2
  • Being completely disrespected then lied to2
Delete
  • 2 ISSUES RESOLVED
  • 629 TOTAL REVIEWS
  • $330K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
1.7
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Finally getting home 7
  • Worse customer service at any level 3
  • Pricing and available flights 3
  • Miles 2
  • Using miles 1

Customers don't like

  • Poor customer service34
  • Customer relations10
  • Delay after delay7
  • Rude attendant6
  • Agents not telling truth6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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