PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Aeromexico Airlines and American Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Aeromexico Airlines
American Airlines

Aeromexico Airlines and American Airlines Overview

Total reviews
101
889
Company responses
0
0
Issues resolved
0
3

Aeromexico Airlines and American Airlines Consumer Ratings

Rank
146 out of 438 in Transport category
96 out of 438 in Transport category
Customer service
90 in category
67 in category
Website
100 in category
51 in category
Exchange, Refund and Cancellation Policy
93 in category
73 in category
Product or Service Quality
123 in category
65 in category

Aeromexico Airlines and American Airlines Rating Details

Customer service
1.2 (34 reviews)
1.3 (319 reviews)
Reviewer's quote

...*** airline, *** customer service, do not use this airline..

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...com, through the mobile application or by calling our customer service..

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Website
1.7 (23 reviews)
2.2 (242 reviews)
Reviewer's quote

...has no interest in acknowledging their error even in spite of overwhelming evidence including official boarding passes stating the correct gate, AeroMexico website screenshots for the flight showing the same gate information as my boarding card even two hours after departure, and pictures of two entirely different locations (see attached); and is entirely focused on taking your...

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Because your website was not easily managed, she agreed to pay the extra 35$ to just have them process the ticket. It took 2 women 49 minutes ( I kept the time) to manage this transaction where we had to go take money out of an ATM because your system would not take her card. We had to buy a...

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Exchange, Refund and Cancellation Policy
1 (22 reviews)
1.4 (248 reviews)
Reviewer's quote

They were not willing to change my name to my correct name and the flight would be non-refundable so if the Airline attendant refused to allow me to fly I would not be able to go on my Honeymoon nor would they be willing to refund my flights. Luckily my connecting flight was with Avianca not...

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I filed a refund request, which wasn't given and should've been. Customer service was terrible; never received a response like they claimed..

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Product or Service Quality
1 (21 reviews)
1.5 (242 reviews)
Reviewer's quote

I would expect better customer service from Aeromexico, a company that charges a premium price for their tickets. In the future, I'm going to take my FREQUENT business elsewhere, and advise anyone else to do the same. I just went through Volaris and spent $900 on a round-trip flight between Mexico...

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...Connection missed no customer service present at Dulles no help with connections no help with refund for missed hotel and vacation no help for a night in Charlotte no help getting bags..

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Aeromexico Airlines and American Airlines Pros and Cons

Pros
  • In-flight personnel
  • Lady on the air plaine
  • Good service
  • Finally getting home
  • Worse customer service at any level
  • Pricing and available flights
Cons
  • Customer service
  • Operations
  • No accountability
  • Poor customer service
  • Customer relations
  • Delay after delay

Aeromexico Airlines and American Airlines Most Positive Reviews

Top rated reviews
4.5

They were very helpful and polite.

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5

I boarded an American Airlines Embaer (small) aircraft. I am over six feet tall, and my knees were digging in to the s...

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No votes
5

I flew from dfw airport with one stop in phoniex Arizona and then on to santa Barbara. When i arrived in santa barbara...

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Aeromexico Airlines and American Airlines Most Critical Reviews

Lowest rated reviews
1

We booked a reservation on AeroMexico. When we got a confirmation, it said payment didn't go through and we should call...

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1

American Airlines wanted $200 + $150 = $350 to change a flight that was rescheduled twice by them (American Airlines) to...

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1

Trying to purchase tickets online, they accepted the reservation but not the purchase. They said that THEIR SYSTEM does...

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1

Toronto-Chicago-Portland was my original itinerary. 1st flight was delayed and many of us missed connecting flights. My...

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Aeromexico Airlines and American Airlines Latest Reviews

Recent published reviews
No votes

I purchased a flight to Mexico thru their website. A couple weeks later, I saw that my bank statement was charged...

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5

Our flight from Chicago to Barcelona with American Airlines got cancelled for September 7 2020, AA 7003 (also our return...

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No votes

I need for you to e-mail my flight description

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1

After leaving national in route to Charlotte we had to make an emergency landing at Dulles. Connection missed no...

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Aeromexico Airlines and American Airlines Products and Services

Most reviewed product and services
  • Aeromexico Airlines Flight (28 reviews)
  • Aeromexico Airlines Customer Care (16 reviews)
  • Aeromexico Airlines Baggage Policy (10 reviews)
  • American Airlines Flight (284 reviews)
  • American Airlines Customer Care (96 reviews)
  • American Airlines Flight Attendant (62 reviews)