PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ae Factory Service and Sears Home Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ae Factory Service
Sears Home Services

Ae Factory Service and Sears Home Services Overview

Total reviews 1337 2059
Company responses 0 0
Issues resolved 3 7

Ae Factory Service and Sears Home Services Consumer Ratings

Rank
162 out of 923 in Household Services category
168 out of 923 in Household Services category
Customer service
104 in category
115 in category
Diversity of Products or Services
119 in category
105 in category
Reliability
98 in category
107 in category
Product or Service Quality
112 in category
109 in category

Ae Factory Service and Sears Home Services Rating Details

Customer service
1.2 (122 reviews)
1.1 (861 reviews)
Reviewer's quote

...Attempts to contact customer service ridiculously frustrating. Between hold times up to 30 minutes then being disconnected by customer (dis)service representative we have no resolution to issue. FYI - product covered under an extended service contract - for what good that does!!..

Read full review

...I have run my own business and this is not customer service. They have me scheduled between 12 and 5 and I fully expect to be put off again. If anyone has any better options I suggest you go somewhere else...

Read full review
Diversity of Products or Services
1.4 (101 reviews)
1.6 (590 reviews)
Reviewer's quote

... It's a $15 part ! You can buy it at every hardware store in America! I bought the part and she will have hot water tonight! But this isn't over ! A&E Factory services isn't gonna like me for awhile! I feel a YouTube video coming !!!!....

Read full review

...Sears once had great products and service but DEFINITELY doesnt now..

Read full review
Reliability
1.3 (99 reviews)
1.2 (695 reviews)
Reviewer's quote

Complete waste of time. Old lazy guy shows up after waiting a week and his only goal was to establish why he couldn't fix the refrigerator. No effort to do anything. This person was a waste of human existence. Why bother having a company, hiring and sending the laziest person alive.

Read full review

4 months with broken washer and sears has not refunded me for washer rental and calling them you stay on hold and never talk to anyone and if you text msg them they give you a phone # to call

Read full review
Product or Service Quality
1.2 (78 reviews)
1.3 (698 reviews)
Reviewer's quote

The first words the tech asked was do we have a service contract and if we dont you need one and then tried to sell us one. Then during the diagnostics procedure he broke off screws. Then to,d us to fix the igniter for one burner on a stove would cost more than $450...

Read full review

Has anyone else had problems with Sears Home Services? My clothes drier has been down for over 2 months now. Service man has been out 3 times and now they seem to be ignoring me. My expensive contract with them says it will either be fixed or replaced...

Read full review

Ae Factory Service and Sears Home Services Pros and Cons

Pros
  • Professional repairman
  • Professional repair man
  • Technician was very nice and personable
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
Cons
  • Poor customer service
  • Lack of integrity
  • Lack of knowledge
  • Poor customer service
  • Inability to repair
  • Lack of customer service

Ae Factory Service and Sears Home Services Most Positive Reviews

Top rated reviews
5

Bought a brand new Dishwasher, it was on sale I know why now. Installed it, and it never worked, called in Samsung and...

Read full review
5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

Read full review
5

The "tech" diagnosed our dryer as needing a new component and left. When the part was shipped to our place he returned...

Read full review
5

The repairman showed exactly on time. He was very polite, and knowledgeable. I am a do it your selfer with little know...

Read full review

Ae Factory Service and Sears Home Services Most Critical Reviews

Lowest rated reviews
1

I scheduled a repairman from A&E Factory Service to repair an Electrolux range. I had the part waiting from...

Read full review
1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

Read full review
1

A&E is the authorized repair service. It took them 4 days to come out to diagnose problem. They had to order the...

Read full review
1

After spending over 8K on all new top of the line kitchen appliances in 03/2014 (which was worst than purchasing a new c...

Read full review

Ae Factory Service and Sears Home Services Latest Reviews

Recent published reviews
1

A leak was discovered in the water heater tank during my annual service. Since my unit was still under warranty my...

Read full review
1

4 months with broken washer and sears has not refunded me for washer rental and calling them you stay on hold and never...

Read full review
1

Complete waste of time. Old lazy guy shows up after waiting a week and his only goal was to establish why he couldn't...

Read full review
1

They don't answer phones. Came out and said I needed a new condensor. Never ordered anything.They were supposed to come...

Read full review

Ae Factory Service and Sears Home Services Products and Services

Most reviewed product and services
  • Ae Factory Service Repair (357 reviews)
  • Ae Factory Service Refrigerator Repair (27 reviews)
  • Ae Factory Service Washing Machine Repair (10 reviews)
  • Sears Home Services Refrigerator Repair (254 reviews)
  • Sears Home Services Washing Machine Repair (137 reviews)
  • Sears Home Services Warranty (122 reviews)