PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ae Factory Service and Sears Home Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ae Factory Service
Sears Home Services

Ae Factory Service and Sears Home Services Overview

Total reviews
1333
2000
Company responses
0
0
Issues resolved
3
7

Ae Factory Service and Sears Home Services Consumer Ratings

Rank
156 out of 926 in Household Services category
164 out of 926 in Household Services category
Customer service
103 in category
114 in category
Diversity of Products or Services
120 in category
103 in category
Reliability
95 in category
106 in category
Product or Service Quality
104 in category
102 in category

Ae Factory Service and Sears Home Services Rating Details

Customer service
1.2 (119 reviews)
1.1 (820 reviews)
Reviewer's quote

...While I certainly understand the thought and reasoning to have offshore call centers, it definitely doesn't help the "cause" of customer service for U. S. based customers...

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He has been paying for his plan for 25 YEARS and this is the worst service ever. He is an elderly, disabled Vet and we cannot keep food in his home during a pandemic where he is just recovering from covid. He lost a refrigerator of food and a freezer full of pre-packaged meals that we prepare for...

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Diversity of Products or Services
1.4 (99 reviews)
1.6 (564 reviews)
Reviewer's quote

... It's a $15 part ! You can buy it at every hardware store in America! I bought the part and she will have hot water tonight! But this isn't over ! A&E Factory services isn't gonna like me for awhile! I feel a YouTube video coming !!!!....

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...they simply scheduled a plumber 4-5 hours away from home! Not once but twice!!! They are quick in getting their money and deductible but not quick to render services. I have been trying to cancel contract and have not been able to. They still take the monthly...

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Reliability
1.3 (98 reviews)
1.2 (657 reviews)
Reviewer's quote

I wanted to replace my ice-maker that still works great sent the tech packing gave him back the new ice maker that was never installed still charged me 99.00 for a house call. Why should I pay a service call when he did nothing. Refuse to pay a service call. Did nothing for my problem.

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Done purchased a home in 2017 that had a 30 yr old heat pump HVAC system that still worked. Knowing that it would eventually fail, contacted Sears Home Improvement services who sent a sales rep. He pitched the Kenmore, made by Carrier. With both names being familiar, contracted for the unit as well...

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Product or Service Quality
1.2 (76 reviews)
1.3 (662 reviews)
Reviewer's quote

...Worst service company ever, not sure why they are still in business..

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...on my dish washer I cfontacted sears and cancelled my service orderand requested a refund of my $75 deductable. I was informed it would be retured. I am still waiting..

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Ae Factory Service and Sears Home Services Pros and Cons

Pros
  • Professional repairman
  • Professional repair man
  • Technician was very nice and personable
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
Cons
  • Poor customer service
  • Lack of integrity
  • Lack of knowledge
  • Poor customer service
  • Inability to repair
  • Lack of customer service

Ae Factory Service and Sears Home Services Most Positive Reviews

Top rated reviews
5

Bought a brand new Dishwasher, it was on sale I know why now. Installed it, and it never worked, called in Samsung and...

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5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

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5

The "tech" diagnosed our dryer as needing a new component and left. When the part was shipped to our place he returned...

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5

The repairman showed exactly on time. He was very polite, and knowledgeable. I am a do it your selfer with little know...

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Ae Factory Service and Sears Home Services Most Critical Reviews

Lowest rated reviews
1

I scheduled a repairman from A&E Factory Service to repair an Electrolux range. I had the part waiting from...

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1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

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1

A&E is the authorized repair service. It took them 4 days to come out to diagnose problem. They had to order the...

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1

After spending over 8K on all new top of the line kitchen appliances in 03/2014 (which was worst than purchasing a new c...

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Ae Factory Service and Sears Home Services Latest Reviews

Recent published reviews
1

I wanted to replace my ice-maker that still works great sent the tech packing gave him back the new ice maker that was...

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1

Done purchased a home in 2017 that had a 30 yr old heat pump HVAC system that still worked. Knowing that it would eventu...

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1

Wanted to put a new icemaker in my fridge that was still working fine.call

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1.6

After waiting for a back ordered dishwasher wand. on my dish washer I cfontacted sears and cancelled my service...

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Ae Factory Service and Sears Home Services Products and Services

Most reviewed product and services
  • Ae Factory Service Repair (356 reviews)
  • Ae Factory Service Customer Care (46 reviews)
  • Ae Factory Service Refrigerator Repair (27 reviews)
  • Sears Home Services Refrigerator Repair (248 reviews)
  • Sears Home Services Washing Machine Repair (136 reviews)
  • Sears Home Services Customer Care (135 reviews)