PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mr Appliance and Ae Factory Service as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mr Appliance
Ae Factory Service

Mr Appliance and Ae Factory Service Overview

Total reviews
211
1333
Company responses
0
0
Issues resolved
0
3

Mr Appliance and Ae Factory Service Consumer Ratings

Rank
143 out of 921 in Household Services category
160 out of 921 in Household Services category
Customer service
91 in category
103 in category
Product or Service Quality
103 in category
108 in category
Reliability
93 in category
95 in category
Price Affordability
142 in category
131 in category

Mr Appliance and Ae Factory Service Rating Details

Customer service
1.4 (98 reviews)
1.2 (119 reviews)
Reviewer's quote

...I will say that both the customer service rep and repair technician were both very polite but that does not fix appliances..

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...While I certainly understand the thought and reasoning to have offshore call centers, it definitely doesn't help the "cause" of customer service for U. S. based customers...

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Product or Service Quality
1.3 (76 reviews)
1.2 (76 reviews)
Reviewer's quote

...tech was both incompetent and dishonest, and charged $100 per service call...

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...Worst service company ever, not sure why they are still in business..

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Reliability
1.3 (75 reviews)
1.3 (98 reviews)
Reviewer's quote

I had very nice serviceman show up. Told him I had water coming out the front every few days. He says the automatic defroster drain line is plugged. Now the service charge to tell me that was 128.00 For him to unplug the line the charge would be 258.00 He could have told me where the line was for...

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I wanted to replace my ice-maker that still works great sent the tech packing gave him back the new ice maker that was never installed still charged me 99.00 for a house call. Why should I pay a service call when he did nothing. Refuse to pay a service call. Did nothing for my problem.

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Price Affordability
1.3 (68 reviews)
1.5 (63 reviews)
Reviewer's quote

...When I called them to complain and ask for a discount as we are retired and living on a fixed income they told me, tough, that was the price. I was flabbergasted at their brassiness and told them I would be leaving a bad review. Their manager said thats the cost of doing business $860...

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...38 to repair my Frigidaire refrigerator more than second hand refrigerator or outlet stores price. I was told if i decide not to go for repairing i need to pay $95. 00 for diagnosis charges...

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Mr Appliance and Ae Factory Service Pros and Cons

Pros
  • Quick response
  • Personalities of their service techs
  • That they could come the next day
  • Professional repairman
  • Professional repair man
  • Technician was very nice and personable
Cons
  • Unethical people
  • Totally incompetent
  • Owners refusal to send a different tech to correct the issue
  • Poor customer service
  • Lack of integrity
  • Lack of knowledge

Mr Appliance and Ae Factory Service Most Positive Reviews

Top rated reviews
5

Damian Tellez is a expert professional. Had my dryer fixed with in 2hrs of service Call. Very happy with the job I...

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5

Bought a brand new Dishwasher, it was on sale I know why now. Installed it, and it never worked, called in Samsung and...

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5

I had this problem a few months ago. Called Lake appliance they used a dryer and spent about 15 minutes to defrost....

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5

The "tech" diagnosed our dryer as needing a new component and left. When the part was shipped to our place he returned...

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Mr Appliance and Ae Factory Service Most Critical Reviews

Lowest rated reviews
1

I should have researched this company more on the internet before calling them. I learned the hard way! My microwave...

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1

I scheduled a repairman from A&E Factory Service to repair an Electrolux range. I had the part waiting from...

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1

What an unprofessional, arrogant, condescending, bunch of ***. My microwave died so I called this place. HUGE MISTAKE!!!...

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1

A&E is the authorized repair service. It took them 4 days to come out to diagnose problem. They had to order the...

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Mr Appliance and Ae Factory Service Latest Reviews

Recent published reviews
1

Friday July 10,2020 I had a service man from Mr Appliance to our home to check our sub-Zero. Johathan stated $3,453.00...

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1

I wanted to replace my ice-maker that still works great sent the tech packing gave him back the new ice maker that was...

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1

Called mr appliance came the house on time diagnosed my bosch dryer with a broken drum wheel wait a week then a second...

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1

Wanted to put a new icemaker in my fridge that was still working fine.call

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Mr Appliance and Ae Factory Service Products and Services

Most reviewed product and services
  • Mr Appliance Refrigerator Repair (37 reviews)
  • Mr Appliance Repair (32 reviews)
  • Mr Appliance Washing Machine Repair (16 reviews)
  • Ae Factory Service Repair (356 reviews)
  • Ae Factory Service Customer Care (46 reviews)
  • Ae Factory Service Refrigerator Repair (27 reviews)