PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ae Factory Service and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ae Factory Service
Lowes

Ae Factory Service and Lowes Overview

Total reviews 1337 6032
Company responses 0 3
Issues resolved 3 62

Ae Factory Service and Lowes Consumer Ratings

Rank
162 out of 922 in Household Services category
82 out of 349 in Supermarkets and Malls category
Customer service
103 in category
78 in category
Diversity of Products or Services
119 in category
67 in category
Product or Service Quality
111 in category
79 in category
Price Affordability
134 in category
68 in category

Ae Factory Service and Lowes Rating Details

Customer service
1.2 (122 reviews)
1.4 (2368 reviews)
Reviewer's quote

...Attempts to contact customer service ridiculously frustrating. Between hold times up to 30 minutes then being disconnected by customer (dis)service representative we have no resolution to issue. FYI - product covered under an extended service contract - for what good that does!!..

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...I called customer service at Lowes. They didnt care. Do not shop at Lowes! I will never shop there again..

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Diversity of Products or Services
1.4 (101 reviews)
2.5 (1729 reviews)
Reviewer's quote

... It's a $15 part ! You can buy it at every hardware store in America! I bought the part and she will have hot water tonight! But this isn't over ! A&E Factory services isn't gonna like me for awhile! I feel a YouTube video coming !!!!....

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If you use their installation services, what they don't tell you is they will force you to pay upfront for the entire job, even things the installer doesn't end up doing, and good luck getting the overage refunded! I was promised it would be "easy to get a refund" for anything the installer did not...

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Product or Service Quality
1.2 (78 reviews)
1.9 (1859 reviews)
Reviewer's quote

The first words the tech asked was do we have a service contract and if we dont you need one and then tried to sell us one. Then during the diagnostics procedure he broke off screws. Then to,d us to fix the igniter for one burner on a stove would cost more than $450...

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We had no idea of this additional charge as it doesnt even offer that service when ordering nor does it say it in the confirmation email. My husband has had recent major shoulder surgery and could not carry. We had to call our son from 40 miles away to come help our grandson carry it in before rain...

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Price Affordability
1.5 (64 reviews)
2.6 (1737 reviews)
Reviewer's quote

...38 to repair my Frigidaire refrigerator more than second hand refrigerator or outlet stores price. I was told if i decide not to go for repairing i need to pay $95. 00 for diagnosis charges...

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So I get my pack of wire wheels go to register set them down then remembered I wanted to do a price check on a 2 pack of your small propane bottles so I turn around and almost bumped into the same cop to go over by the garden area to get propane. Got my propane got almost to the customer service...

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Ae Factory Service and Lowes Pros and Cons

Pros
  • Professional repairman
  • Professional repair man
  • Technician was very nice and personable
  • Location
  • Product
  • Price
Cons
  • Poor customer service
  • Lack of integrity
  • Lack of knowledge
  • Customer service
  • Customer service received
  • Service

Ae Factory Service and Lowes Most Positive Reviews

Top rated reviews
5

Bought a brand new Dishwasher, it was on sale I know why now. Installed it, and it never worked, called in Samsung and...

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5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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5

The "tech" diagnosed our dryer as needing a new component and left. When the part was shipped to our place he returned...

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5

I recently remodeled my bathroom with the PSI in Kissimmee, fl. It was absolutely a smooth sailing experience. The...

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Ae Factory Service and Lowes Most Critical Reviews

Lowest rated reviews
1

I scheduled a repairman from A&E Factory Service to repair an Electrolux range. I had the part waiting from...

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1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

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1

A&E is the authorized repair service. It took them 4 days to come out to diagnose problem. They had to order the...

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1

PURCHASED A FRIDGE, IT STOPPED WORKING 2 MONTHS LATER! I HAVE GONE THROUGH ALL HOOPS WITH THEM ALONG WITH TERMS AND...

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Ae Factory Service and Lowes Latest Reviews

Recent published reviews
1

A leak was discovered in the water heater tank during my annual service. Since my unit was still under warranty my...

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2.6

I placed a large on line order. Lowes gave me confirmation of a delivery date. Due to the size and weight I also...

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1

Complete waste of time. Old lazy guy shows up after waiting a week and his only goal was to establish why he couldn't...

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3

Our refrigerator broke on 10/31/210. We shopped online for a new one. Looking at home depot and lowes. Home depot was...

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Ae Factory Service and Lowes Products and Services

Most reviewed product and services
  • Ae Factory Service Repair (357 reviews)
  • Ae Factory Service Refrigerator Repair (27 reviews)
  • Ae Factory Service Washing Machine Repair (10 reviews)
  • Lowes Delivery Service (373 reviews)
  • Lowes Manager (308 reviews)
  • Lowes Installation (245 reviews)