PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Ae Factory Service and Empire Today as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Ae Factory Service was first mentioned on PissedConsumer on Jun 9, 2007 and since then this brand received 1328 reviews. It is 449 reviews more than Empire Today received since Jan 23, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Empire Today customer support team than with Ae Factory Service customer service.
Ae Factory Service and Empire Today Consumer Ratings
Rank
143
out of 1502 in Household Services category
13
out of 257 in Flooring and Tiling category
Customer service
105
in category
22
in category
Diversity of Products or Services
118
in category
25
in category
Product or Service Quality
106
in category
17
in category
Ae Factory Service and Empire Today Rating Details
Customer service
1.2 (119 reviews)
1.2 (234 reviews)
Reviewer's quote
...While I certainly understand the thought and reasoning to have offshore call centers, it definitely doesn't help the "cause" of customer service for U. S. based customers...
james S
Bad installation, lousy customer service, and they avoid your complaints. Company does not honor installation guarantee..
David G
Diversity of Products or Services
1.4 (99 reviews)
2 (171 reviews)
Reviewer's quote
... It's a $15 part ! You can buy it at every hardware store in America! I bought the part and she will have hot water tonight! But this isn't over ! A&E Factory services isn't gonna like me for awhile! I feel a YouTube video coming !!!!....
PissedConsumer996658
The company touts affiliations of reputable business agencies and services but in no way shape or form shares the levels of commitment and service. My hope in taking the time to share my experience is to prevent others becoming victims of Empire Today. I would sooner walk on a dirt floor before...
Marc
Product or Service Quality
1.2 (76 reviews)
1.5 (160 reviews)
Reviewer's quote
...Worst service company ever, not sure why they are still in business..
PissedConsumer1696136
As of 12:40pm I called because they weren't here yet and when the customer service representative called the installer they said they'd like to reschedule because they got a bigger job. I said I didn't want to reschedule because I had my toilets pulled out and had been waiting around all day. A...
Tracy M
Ae Factory Service and Empire Today Pros and Cons
Pros
Professional repairman
Professional repair man
Technician was very nice and personable
Initial contact
Ripped me off and still lying to me
People were very courteous
Cons
Poor customer service
Lack of integrity
Lack of knowledge
Horrible customer service
Lack of caring
Quality of the job
Ae Factory Service and Empire Today Most Positive Reviews
Top rated reviews
5
Bought a brand new Dishwasher, it was on sale I know why now. Installed it, and it never worked, called in Samsung and...
How would you compare Ae Factory Service vs Empire Today?