PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ae Factory Service and Empire Today as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Empire Today

Empire Today

Has verified representatives
2.8
Ae Factory Service
Empire Today

Ae Factory Service and Empire Today Overview

Total reviews
1328
879
Company responses
0
867
Issues resolved
3
8

Ae Factory Service was first mentioned on PissedConsumer on Jun 9, 2007 and since then this brand received 1328 reviews. It is 449 reviews more than Empire Today received since Jan 23, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Empire Today customer support team than with Ae Factory Service customer service.

Ae Factory Service and Empire Today Consumer Ratings

Rank
143 out of 1502 in Household Services category
13 out of 257 in Flooring and Tiling category
Customer service
105 in category
22 in category
Diversity of Products or Services
118 in category
25 in category
Product or Service Quality
106 in category
17 in category

Ae Factory Service and Empire Today Rating Details

Customer service
1.2 (119 reviews)
1.2 (234 reviews)
Reviewer's quote

...While I certainly understand the thought and reasoning to have offshore call centers, it definitely doesn't help the "cause" of customer service for U. S. based customers...

james S

Bad installation, lousy customer service, and they avoid your complaints. Company does not honor installation guarantee..

David G
Diversity of Products or Services
1.4 (99 reviews)
2 (171 reviews)
Reviewer's quote

... It's a $15 part ! You can buy it at every hardware store in America! I bought the part and she will have hot water tonight! But this isn't over ! A&E Factory services isn't gonna like me for awhile! I feel a YouTube video coming !!!!....

PissedConsumer996658

The company touts affiliations of reputable business agencies and services but in no way shape or form shares the levels of commitment and service. My hope in taking the time to share my experience is to prevent others becoming victims of Empire Today. I would sooner walk on a dirt floor before...

Marc
Product or Service Quality
1.2 (76 reviews)
1.5 (160 reviews)
Reviewer's quote

...Worst service company ever, not sure why they are still in business..

PissedConsumer1696136

As of 12:40pm I called because they weren't here yet and when the customer service representative called the installer they said they'd like to reschedule because they got a bigger job. I said I didn't want to reschedule because I had my toilets pulled out and had been waiting around all day. A...

Tracy M

Ae Factory Service and Empire Today Pros and Cons

Pros
  • Professional repairman
  • Professional repair man
  • Technician was very nice and personable
  • Initial contact
  • Ripped me off and still lying to me
  • People were very courteous
Cons
  • Poor customer service
  • Lack of integrity
  • Lack of knowledge
  • Horrible customer service
  • Lack of caring
  • Quality of the job

Ae Factory Service and Empire Today Most Positive Reviews

Top rated reviews
5

Bought a brand new Dishwasher, it was on sale I know why now. Installed it, and it never worked, called in Samsung and...

5

They installed carpet in the second floor of my home. I also used them for vinyl plank flooring in my basement, and...

Ae Factory Service and Empire Today Most Critical Reviews

Lowest rated reviews
1

I scheduled a repairman from A&E Factory Service to repair an Electrolux range. I had the part waiting from...

1

I have been duped by Empire carpet recently. I felt pity on this lame salesman and was conned into buying a so called Me...

Ae Factory Service and Empire Today Latest Reviews

Recent published reviews

My refrigerator has been out since May 2, 2019. A technician came out on May 9 and May 14, another technician came out o...

Read all 1328 reviews
1

Bad installation, lousy customer service, and they avoid your complaints. Company does not honor installation...

Read all 869 reviews

Ae Factory Service and Empire Today Products and Services

Most reviewed product and services
  • Ae Factory Service Repair (356 reviews)
  • Ae Factory Service Customer Care (45 reviews)
  • Ae Factory Service Refrigerator Repair (26 reviews)
  • Empire Today Installation (132 reviews)
  • Empire Today Flooring (115 reviews)
  • Empire Today Carpet Installation (89 reviews)