Ae Factory Service vs Direct Buy Warranty

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Ae Factory Service

Household Services
  • 1 ISSUES RESOLVED
  • 1288 TOTAL REVIEWS
  • $440K CLAIMED LOSSES
  • $855 AVERAGE LOSS
1.4
Customer service
Reliability
Staff
Website
Turnaround Time
  • Professional repair man 4
  • Professional repairman 4
  • Technician was very nice and personable 3
  • Repairman jovial 2
  • That online appointment scheduling is offered 1

Customers don't like

  • Poor customer service30
  • Lack of integrity22
  • Disrespectful attitude21
  • Lack of knowledge18
  • Rude technician12

Products by Ae Factory Service

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Direct Buy Warranty

Service Centers and Repairs
  • 1 ISSUES RESOLVED
  • 117 TOTAL REVIEWS
  • $180K CLAIMED LOSSES
  • $3K AVERAGE LOSS
1.2
Customer service
Reliability
Staff
Website
Turnaround Time
  • Initially the cost of the warranty 4
  • Idea 2
  • Originally 1
  • Turnaround time on claims used to be superior 1
  • Sales presentation 1

Customers don't like

  • Being on hold and lied to10
  • Poor service9
  • Being misled and lied to6
  • No return calls6
  • Poor customer service5

Products by Direct Buy Warranty

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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