PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ae Factory Service and Benjamin Franklin Plumbing as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ae Factory Service
Benjamin Franklin Plumbing

Ae Factory Service and Benjamin Franklin Plumbing Overview

Total reviews
1333
404
Company responses
0
0
Issues resolved
3
3

Ae Factory Service and Benjamin Franklin Plumbing Consumer Ratings

Rank
158 out of 920 in Household Services category
23 out of 294 in Plumbing category
Customer service
102 in category
18 in category
Diversity of Products or Services
119 in category
27 in category
Reliability
94 in category
14 in category
Product or Service Quality
106 in category
16 in category

Ae Factory Service and Benjamin Franklin Plumbing Rating Details

Customer service
1.2 (119 reviews)
1.8 (99 reviews)
Reviewer's quote

...While I certainly understand the thought and reasoning to have offshore call centers, it definitely doesn't help the "cause" of customer service for U. S. based customers...

Read full review

I called BF and spoke with a customer service agent letting know that I had the problem again, but much severe with water damages to some items in my home. He said that someone would come this afternoon. He also stated if the issue related to their work it wont cost me, but the Tech that came on...

Read full review
Diversity of Products or Services
1.4 (99 reviews)
1.8 (66 reviews)
Reviewer's quote

... It's a $15 part ! You can buy it at every hardware store in America! I bought the part and she will have hot water tonight! But this isn't over ! A&E Factory services isn't gonna like me for awhile! I feel a YouTube video coming !!!!....

Read full review

...This "membership fee" gives you 15% off your services...

Read full review
Reliability
1.3 (98 reviews)
1.7 (71 reviews)
Reviewer's quote

I wanted to replace my ice-maker that still works great sent the tech packing gave him back the new ice maker that was never installed still charged me 99.00 for a house call. Why should I pay a service call when he did nothing. Refuse to pay a service call. Did nothing for my problem.

Read full review

was great, he's always welcome in our home he was polite, curtious And a hard worker. Great job Ben Franklin.

Read full review
Product or Service Quality
1.2 (76 reviews)
1.6 (74 reviews)
Reviewer's quote

...Worst service company ever, not sure why they are still in business..

Read full review

...00 on much higher quality materials from Home depot. They wanted to charge us $1,000 to install a toilet. They should be out of business..

Read full review

Ae Factory Service and Benjamin Franklin Plumbing Pros and Cons

Pros
  • Professional repairman
  • Professional repair man
  • Technician was very nice and personable
  • Technician worked hard
  • Technician service
  • Work guarantee
Cons
  • Poor customer service
  • Lack of integrity
  • Lack of knowledge
  • Huge price
  • High pricing
  • Customer service

Ae Factory Service and Benjamin Franklin Plumbing Most Positive Reviews

Top rated reviews
5

Bought a brand new Dishwasher, it was on sale I know why now. Installed it, and it never worked, called in Samsung and...

Read full review
5

BF Plummer - Installed a Moen faucet, had to come back twice. Still the faucet is not working properly. The worst is...

Read full review
5

The "tech" diagnosed our dryer as needing a new component and left. When the part was shipped to our place he returned...

Read full review
5

have had repeat services from having new ater lines put in yard to having lines unclogged. getting ready to call again...

Read full review

Ae Factory Service and Benjamin Franklin Plumbing Most Critical Reviews

Lowest rated reviews
1

I scheduled a repairman from A&E Factory Service to repair an Electrolux range. I had the part waiting from...

Read full review
1

We called Benjamin Franklin Plumbing for a simple quote to plumb a gas line from the existing meter 18 feet to our kitch...

Read full review
1

A&E is the authorized repair service. It took them 4 days to come out to diagnose problem. They had to order the...

Read full review
1

I had a plumber out to my house to fix the "smelly water" coming from my hot water. They changed the anode rod (to an...

Read full review

Ae Factory Service and Benjamin Franklin Plumbing Latest Reviews

Recent published reviews
1

I wanted to replace my ice-maker that still works great sent the tech packing gave him back the new ice maker that was...

Read full review
1.8

I call for a estimate to replace my Kitchen faucet. The Tech arrived on time and was polite and knowageable . The...

Read full review
1

Wanted to put a new icemaker in my fridge that was still working fine.call

Read full review
5

was great, he's always welcome in our home he was polite, curtious And a hard worker. Great job Ben Franklin.

Read full review

Ae Factory Service and Benjamin Franklin Plumbing Products and Services

Most reviewed product and services
  • Ae Factory Service Repair (356 reviews)
  • Ae Factory Service Customer Care (46 reviews)
  • Ae Factory Service Refrigerator Repair (27 reviews)
  • Benjamin Franklin Plumbing Plumbing Service (241 reviews)
  • Benjamin Franklin Plumbing Replacement (13 reviews)
  • Benjamin Franklin Plumbing Installation (10 reviews)