PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Home Shield and Ae Factory Service as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Home Shield
Ae Factory Service

American Home Shield and Ae Factory Service Overview

Total reviews
3026
1328
Company responses
0
0
Issues resolved
12
3

American Home Shield was first mentioned on PissedConsumer on Aug 21, 2007 and since then this brand received 3026 reviews. It is 1698 reviews more than Ae Factory Service received since Jun 9, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with American Home Shield customer support team and Ae Factory Service customer service.

American Home Shield and Ae Factory Service Consumer Ratings

Rank
140 out of 1665 in Household Services category
145 out of 1665 in Household Services category
Customer service
107 in category
105 in category
Warranty
79 in category
82 in category
Reliability
99 in category
94 in category

According to consumer ratings and reviews, American Home Shield ranks 5 points higher in the Household Services category than Ae Factory Service. People gave American Home Shield 1.2 stars for Customer service criterion in Household Services category and it is 194 points higher than the worst rated brand in this category. At the same time, Ae Factory Service was rated 1.2 stars for Customer service criterion in this category and it is 196 points higher than the worst rated brand in this category. If we look at Warranty criterion, than we see that Ae Factory Service has a higher rating than Ae Factory Service. Regarding Reliability criterion, consumers gave American Home Shield 1.2 stars and it is 67% greater than other in category. Ae Factory Service however was rated 1.3 stars and it is 69% greater than other in category.

American Home Shield and Ae Factory Service Rating Details

Customer service
1.2 (1397 reviews)
1.2 (119 reviews)
Reviewer's quote

...We were told by a rude customer service representative to go and stay with relatives or neighbors. Instead, my family and I had to stay in a hotel until AHS send a contractor. As of this day, December 6, 2019, my dryer went out and a Sears contractor came out and stated the heating element was bad...

PissedConsumer1724926

...Worst service company ever, not sure why they are still in business..

PissedConsumer1696136
Warranty
1.3 (1241 reviews)
1.3 (57 reviews)
Reviewer's quote

...Rep was advised I never ordered a warranty. First rep wanted me to give her my information. Apart from "account number" and name, I said no...

Mary J

However we also checked with Lowes (the repair is due to extended warranty through Lowes) and were told that the appointment is really scheduled for Wednesday morning. I took time off work to make sure I can be there, and now (Tuesday) we are notified that the appointment will be on Wednesday...

Bea M
Reliability
1.2 (1241 reviews)
1.3 (96 reviews)
Reviewer's quote

0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

PissedConsumer1033871

My front load washer has been smelling for a while now, it also leaks down the front. So we called sears to have them send someone out to fix it. They sent a&e. The guy comes in, and tells me it is going to have a smell, all front load washing machines do. Umm no sir. Then as my husband was talking...

PissedConsumer1643821

American Home Shield and Ae Factory Service Pros and Cons

Pros
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
  • Professional repairman
  • Professional repair man
  • Technician was very nice and personable
Cons
  • Poor customer service
  • Zero integrity
  • Customer service
  • Poor customer service
  • Lack of integrity
  • Lack of knowledge

American Home Shield and Ae Factory Service Most Positive Reviews

Top rated reviews
5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

5

Bought a brand new Dishwasher, it was on sale I know why now. Installed it, and it never worked, called in Samsung and...

American Home Shield and Ae Factory Service Most Critical Reviews

Lowest rated reviews
1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

1

I scheduled a repairman from A&E Factory Service to repair an Electrolux range. I had the part waiting from...

American Home Shield and Ae Factory Service Latest Reviews

Recent published reviews
1

been with them for 4 years. NOT ONE time have I had a smooth interaction
latest issue was a furnace being out on thanksgi...

Read all 3026 reviews

My refrigerator has been out since May 2, 2019. A technician came out on May 9 and May 14, another technician came out o...

Read all 1328 reviews

American Home Shield and Ae Factory Service Products and Services

Most reviewed product and services
  • American Home Shield Customer Care (447 reviews)
  • American Home Shield Warranty (446 reviews)
  • American Home Shield Home Warranty (147 reviews)
  • Ae Factory Service Repair (356 reviews)
  • Ae Factory Service Customer Care (45 reviews)
  • Ae Factory Service Refrigerator Repair (26 reviews)