PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ae Factory Service and American Home Shield as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ae Factory Service
American Home Shield

Ae Factory Service and American Home Shield Overview

Total reviews
1333
3138
Company responses
0
0
Issues resolved
3
14

Ae Factory Service and American Home Shield Consumer Ratings

Rank
161 out of 940 in Household Services category
140 out of 940 in Household Services category
Customer service
105 in category
107 in category
Diversity of Products or Services
122 in category
108 in category
Reliability
95 in category
100 in category
Product or Service Quality
107 in category
104 in category

Ae Factory Service and American Home Shield Rating Details

Customer service
1.2 (119 reviews)
1.2 (1467 reviews)
Reviewer's quote

...While I certainly understand the thought and reasoning to have offshore call centers, it definitely doesn't help the "cause" of customer service for U. S. based customers...

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This is a weak customer service part of what AHS provides. There are ways to automate feedback or for clients to even comment about the service they are getting, but instead the only option is to call and be on hold. And please, quit blaming long hold waits on COVID 19, the wait time was the same...

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Diversity of Products or Services
1.4 (99 reviews)
1.6 (1189 reviews)
Reviewer's quote

... It's a $15 part ! You can buy it at every hardware store in America! I bought the part and she will have hot water tonight! But this isn't over ! A&E Factory services isn't gonna like me for awhile! I feel a YouTube video coming !!!!....

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...Upon cancellation, they were not willing to cancel the services without charging me a cancellation fee after I had already paid the full amount of monthly policy of 64. 99 per month. Not customer friendly and will not recommend or use in the future and will file in small claims court..

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Reliability
1.3 (98 reviews)
1.2 (1304 reviews)
Reviewer's quote

I wanted to replace my ice-maker that still works great sent the tech packing gave him back the new ice maker that was never installed still charged me 99.00 for a house call. Why should I pay a service call when he did nothing. Refuse to pay a service call. Did nothing for my problem.

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0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

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Product or Service Quality
1.2 (76 reviews)
1.3 (1272 reviews)
Reviewer's quote

...Worst service company ever, not sure why they are still in business..

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...Can't reach anyone or get any service..

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Ae Factory Service and American Home Shield Pros and Cons

Pros
  • Professional repairman
  • Professional repair man
  • Technician was very nice and personable
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
Cons
  • Poor customer service
  • Lack of integrity
  • Lack of knowledge
  • Poor customer service
  • Zero integrity
  • Customer service

Ae Factory Service and American Home Shield Most Positive Reviews

Top rated reviews
5

Bought a brand new Dishwasher, it was on sale I know why now. Installed it, and it never worked, called in Samsung and...

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5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

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5

The "tech" diagnosed our dryer as needing a new component and left. When the part was shipped to our place he returned...

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5

I first filed a claim in september, 2014 for a microwave repair. ..after literally months it was determined by ahs that...

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Ae Factory Service and American Home Shield Most Critical Reviews

Lowest rated reviews
1

I scheduled a repairman from A&E Factory Service to repair an Electrolux range. I had the part waiting from...

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1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

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1

A&E is the authorized repair service. It took them 4 days to come out to diagnose problem. They had to order the...

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1

I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who...

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Ae Factory Service and American Home Shield Latest Reviews

Recent published reviews
1

I wanted to replace my ice-maker that still works great sent the tech packing gave him back the new ice maker that was...

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No votes

Leak under home. Plumbers came out checked and said there was a leak at a tee. Said they could not repair it without...

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1

Wanted to put a new icemaker in my fridge that was still working fine.call

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1

They had to replace a AC unit. Then they and there subcontractors stopped answering there phone altogether.
These Gus are...

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Ae Factory Service and American Home Shield Products and Services

Most reviewed product and services
  • Ae Factory Service Repair (356 reviews)
  • Ae Factory Service Customer Care (46 reviews)
  • Ae Factory Service Refrigerator Repair (27 reviews)
  • American Home Shield Warranty (459 reviews)
  • American Home Shield Customer Care (454 reviews)
  • American Home Shield Home Warranty (149 reviews)