PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ae Factory Service and American Home Shield as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ae Factory Service
American Home Shield

Ae Factory Service and American Home Shield Overview

Total reviews
1333
3325
Company responses
0
0
Issues resolved
3
16

Ae Factory Service and American Home Shield Consumer Ratings

Rank
158 out of 920 in Household Services category
136 out of 920 in Household Services category
Customer service
102 in category
105 in category
Diversity of Products or Services
120 in category
104 in category
Reliability
94 in category
99 in category
Product or Service Quality
107 in category
103 in category

Ae Factory Service and American Home Shield Rating Details

Customer service
1.2 (119 reviews)
1.2 (1572 reviews)
Reviewer's quote

...While I certainly understand the thought and reasoning to have offshore call centers, it definitely doesn't help the "cause" of customer service for U. S. based customers...

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...Why are you not getting more people in your customer service. My monthly rate was increased without informing me. Unethical to do just because you have my credit card...

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Diversity of Products or Services
1.4 (99 reviews)
1.6 (1275 reviews)
Reviewer's quote

... It's a $15 part ! You can buy it at every hardware store in America! I bought the part and she will have hot water tonight! But this isn't over ! A&E Factory services isn't gonna like me for awhile! I feel a YouTube video coming !!!!....

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Please resolve this quickly so that we can once again justify the fees we pay to AHS for services promised and provided. Additionally, I have spent over 4 hours waiting on hold for a customer relations representative to answer my calls to request status updates. Any efforts made online have not...

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Reliability
1.3 (98 reviews)
1.2 (1404 reviews)
Reviewer's quote

I wanted to replace my ice-maker that still works great sent the tech packing gave him back the new ice maker that was never installed still charged me 99.00 for a house call. Why should I pay a service call when he did nothing. Refuse to pay a service call. Did nothing for my problem.

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0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

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Product or Service Quality
1.2 (76 reviews)
1.3 (1367 reviews)
Reviewer's quote

...Worst service company ever, not sure why they are still in business..

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Scheduled online AC service May 2020, after more than 2 weeks of no response from vendor and multiple calls, texts, messages, rec'd refund of service fee from AHS. 2 months later, requested same service online, was assigned exact same non-responding vendor. Called AHS after 24hrs to demand a new...

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Ae Factory Service and American Home Shield Pros and Cons

Pros
  • Professional repairman
  • Professional repair man
  • Technician was very nice and personable
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
Cons
  • Poor customer service
  • Lack of integrity
  • Lack of knowledge
  • Poor customer service
  • Zero integrity
  • Too long of wait on the phone

Ae Factory Service and American Home Shield Most Positive Reviews

Top rated reviews
5

Bought a brand new Dishwasher, it was on sale I know why now. Installed it, and it never worked, called in Samsung and...

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5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

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5

The "tech" diagnosed our dryer as needing a new component and left. When the part was shipped to our place he returned...

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5

I first filed a claim in september, 2014 for a microwave repair. ..after literally months it was determined by ahs that...

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Ae Factory Service and American Home Shield Most Critical Reviews

Lowest rated reviews
1

I scheduled a repairman from A&E Factory Service to repair an Electrolux range. I had the part waiting from...

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1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

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1

A&E is the authorized repair service. It took them 4 days to come out to diagnose problem. They had to order the...

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1

I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who...

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Ae Factory Service and American Home Shield Latest Reviews

Recent published reviews
1

I wanted to replace my ice-maker that still works great sent the tech packing gave him back the new ice maker that was...

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No votes

I called AHS and resolved issue.

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1

Wanted to put a new icemaker in my fridge that was still working fine.call

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1.4

Scheduled online AC service May 2020, after more than 2 weeks of no response from vendor and multiple calls, texts,...

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Ae Factory Service and American Home Shield Products and Services

Most reviewed product and services
  • Ae Factory Service Repair (356 reviews)
  • Ae Factory Service Customer Care (46 reviews)
  • Ae Factory Service Refrigerator Repair (27 reviews)
  • American Home Shield Warranty (487 reviews)
  • American Home Shield Customer Care (464 reviews)
  • American Home Shield Home Warranty (150 reviews)