PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ae Factory Service and American Home Shield as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ae Factory Service
American Home Shield

Ae Factory Service and American Home Shield Overview

Total reviews 1337 3477
Company responses 0 0
Issues resolved 3 19

Ae Factory Service and American Home Shield Consumer Ratings

Rank
162 out of 922 in Household Services category
141 out of 922 in Household Services category
Customer service
101 in category
104 in category
Diversity of Products or Services
119 in category
104 in category
Reliability
97 in category
101 in category
Product or Service Quality
111 in category
107 in category

Ae Factory Service and American Home Shield Rating Details

Customer service
1.2 (122 reviews)
1.2 (1673 reviews)
Reviewer's quote

...Attempts to contact customer service ridiculously frustrating. Between hold times up to 30 minutes then being disconnected by customer (dis)service representative we have no resolution to issue. FYI - product covered under an extended service contract - for what good that does!!..

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Terrible company with even worse customer service. Every call is sent overseas to mostly unknowledgeable people. If you are able to schedule a service, it is with a very low-level company that does as little as they can and doesn't provide any follow-up service...

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Diversity of Products or Services
1.4 (101 reviews)
1.6 (1354 reviews)
Reviewer's quote

... It's a $15 part ! You can buy it at every hardware store in America! I bought the part and she will have hot water tonight! But this isn't over ! A&E Factory services isn't gonna like me for awhile! I feel a YouTube video coming !!!!....

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The technician from on point services that you contracted also said that the age of the washer caused the malfunction was due to normal wear and tear. If you (AHS) cannot honor your original offer to replace the washer or a limited reimbursement of $448. 66 we are prepared to cancel our contract...

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Reliability
1.3 (99 reviews)
1.2 (1491 reviews)
Reviewer's quote

Complete waste of time. Old lazy guy shows up after waiting a week and his only goal was to establish why he couldn't fix the refrigerator. No effort to do anything. This person was a waste of human existence. Why bother having a company, hiring and sending the laziest person alive.

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0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

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Product or Service Quality
1.2 (78 reviews)
1.3 (1456 reviews)
Reviewer's quote

The first words the tech asked was do we have a service contract and if we dont you need one and then tried to sell us one. Then during the diagnostics procedure he broke off screws. Then to,d us to fix the igniter for one burner on a stove would cost more than $450...

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Greetings, We let our contract with AHS expire because we still have not received the promised payment for a service request on our dishwasher (service request #56023****). It says that this issue is "complete" yet we have not received the promised check. Our (now expired) account number is...

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Ae Factory Service and American Home Shield Pros and Cons

Pros
  • Professional repairman
  • Professional repair man
  • Technician was very nice and personable
  • Setting up original appointment
  • Easy payment
  • It seemed like a great company at first
Cons
  • Poor customer service
  • Lack of integrity
  • Lack of knowledge
  • Poor customer service
  • Zero integrity
  • Too long of wait on the phone

Ae Factory Service and American Home Shield Most Positive Reviews

Top rated reviews
5

Bought a brand new Dishwasher, it was on sale I know why now. Installed it, and it never worked, called in Samsung and...

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5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

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5

The "tech" diagnosed our dryer as needing a new component and left. When the part was shipped to our place he returned...

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5

I first filed a claim in september, 2014 for a microwave repair. ..after literally months it was determined by ahs that...

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Ae Factory Service and American Home Shield Most Critical Reviews

Lowest rated reviews
1

I scheduled a repairman from A&E Factory Service to repair an Electrolux range. I had the part waiting from...

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1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

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1

A&E is the authorized repair service. It took them 4 days to come out to diagnose problem. They had to order the...

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1

I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who...

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Ae Factory Service and American Home Shield Latest Reviews

Recent published reviews
1

A leak was discovered in the water heater tank during my annual service. Since my unit was still under warranty my...

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2.3

Greetings,
We let our contract with AHS expire because we still have not received the promised payment for a service requ...

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1

Complete waste of time. Old lazy guy shows up after waiting a week and his only goal was to establish why he couldn't...

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No votes

William and Sandra Bennett, 13619 NW 14th Pl, Account #284-74*-***
Earlier this year (under our contract with American Ho...

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Ae Factory Service and American Home Shield Products and Services

Most reviewed product and services
  • Ae Factory Service Repair (357 reviews)
  • Ae Factory Service Refrigerator Repair (27 reviews)
  • Ae Factory Service Washing Machine Repair (10 reviews)
  • American Home Shield Warranty (498 reviews)
  • American Home Shield Home Warranty (150 reviews)
  • American Home Shield Homeowners Policy Claim (139 reviews)