PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Advantagecare Physicians and Kaiser Permanente as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Advantagecare Physicians
Kaiser Permanente

Advantagecare Physicians and Kaiser Permanente Overview

Total reviews 186 509
Company responses 0 0
Issues resolved 0 2

Advantagecare Physicians and Kaiser Permanente Consumer Ratings

Rank
349 out of 2023 in Hospitals, Clinics and Medical Centers category
112 out of 1077 in Insurance category
Customer service
240 in category
118 in category
Product or Service Quality
259 in category
103 in category
Diversity of Products or Services
262 in category
110 in category
Reliability
234 in category
77 in category

Advantagecare Physicians and Kaiser Permanente Rating Details

Customer service
1.4 (97 reviews)
1.4 (211 reviews)
Reviewer's quote

...The customer service agent sent the wrong information. My insurance will not pay because of their error. Now I am stuck with the bill for their mistake...

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Not good customer service today did not like the phlebotomist attitude she asked what arm I would like the blood drawn from I suggested either one she chose the right arm first and decided that the left arm was best. She asked me to make a fist she couldn't find a vein I suggested using the flex...

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Product or Service Quality
1.4 (83 reviews)
1.5 (196 reviews)
Reviewer's quote

They no longer have PT in the Staten Island location and waited until a week of my appointment to tell me they no longer offer that service. They don't have Neurology or ortho. The call center is in Florida and can only leave messages to the doctor...

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Over the years the quality of care has diminished badly. The staff is rude and many times unkind. If you are a well person that never needs any care, maybe they are the place for you do to insurance cost, but if you are sick and have any type of ongoing medical condition I would not recommend you...

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Diversity of Products or Services
1.9 (76 reviews)
1.7 (161 reviews)
Reviewer's quote

...in copay's, monthly instead of yearly membership fees that are increasing every year, heavy turnover of doctors, cutbacks in preventative home nursing services and long appointment scheduling times. I am finding after so many years with this medical service that even my patience is wearing...

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I have a bill for Kaiser services and have been making small payments on it. There is no record for 3 of those payments. Today I received a notice from a collection agency in LA...

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Reliability
1.3 (74 reviews)
1.5 (150 reviews)
Reviewer's quote

On July 13 at about 5 45 p.m. received call informing me that my appointment that was scheduled back in May for July 16 at 7 00 p.m. was cancelled. I was told two things . One there was scheduling revision on June 1 and schedule finalized on July 1 . No call was ever placed to me as a common...

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FMy mom was having a seizure and the dr and nurses and trainees (room full) stood around with their mouths open staring! No one did a thing until I started yelling!

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Advantagecare Physicians and Kaiser Permanente Pros and Cons

Pros
  • No co-pay
  • Staff is trying their best
  • Staff
  • Doctor
  • Website
  • Some of the nurses are nice
Cons
  • Wait time
  • Customer care
  • Waiting for a call back that never comes
  • Customer service
  • Rising costs and bad service
  • No good answers

Advantagecare Physicians and Kaiser Permanente Most Positive Reviews

Top rated reviews
5

I called to schedule an appointment with my OB/GYN this evening, something that is harmless I would assume. Shannon's cu...

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5

Belonged to Kaiser S. Calif for 20 yrs and never been dissatisfied. Best ever.

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5

It really hard to go to your doctor my doctor" seema mussand"she is always so busy she never have time when ever you...

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4.7

I wish to thank Dr EDGARD A SEGURA for his kindness and wisdom for all my visits. My last visit in regard to my chest pa...

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Advantagecare Physicians and Kaiser Permanente Most Critical Reviews

Lowest rated reviews
1

I Have been trying to get my prescription from advantage care in Ronkonkoma ny for over 3 weeks now! They have been...

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1

Kaiser Permanente is terribly organized, cares little for customer satisfaction, and appears to want to take money from...

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1

I went in for a simple shot, which only lasted one minute to complete...But my appointment was at 9, I arrived at 8:55...

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1

My husband and I have had Kaiser for nine years. The first eight years I've had issues with the doctors and the care fo...

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Advantagecare Physicians and Kaiser Permanente Latest Reviews

Recent published reviews
2.4

Up to YouThis place varies by location, so some are better than others. I've had to navigate my way through some lousy d...

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No votes

payment for injectables for psoraisis is all about money!

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1.4

On July 13 at about 5 45 p.m. received call informing me that my appointment that was scheduled back in May for July 16...

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2.7

I have a bill for Kaiser services and have been making small payments on it. There is no record for 3 of those...

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Advantagecare Physicians and Kaiser Permanente Products and Services

Most reviewed product and services
  • Advantagecare Physicians Customer Care (41 reviews)
  • Advantagecare Physicians Doctor (29 reviews)
  • Advantagecare Physicians Medical Care (21 reviews)
  • Kaiser Permanente Medical Care (86 reviews)
  • Kaiser Permanente Doctor (82 reviews)
  • Kaiser Permanente Customer Care (40 reviews)