PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hertz and Advantage Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hertz
Advantage Rent A Car

Hertz and Advantage Rent A Car Overview

Total reviews 877 606
Company responses 1 0
Issues resolved 6 3

Hertz and Advantage Rent A Car Consumer Ratings

Rank
103 out of 395 in Rentals category
88 out of 395 in Rentals category
Customer service
80 in category
59 in category
Product or Service Quality
73 in category
70 in category
Website
87 in category
100 in category
Diversity of Products or Services
87 in category
72 in category

Hertz and Advantage Rent A Car Rating Details

Customer service
1.1 (329 reviews)
1.3 (216 reviews)
Reviewer's quote

...I called Customer Service and after being hung up on, calling again and waiting and waiting I finally talked to a supervisor. She said that the Hertz office I was trying to rent from was not owned by the corporation and that the word of the manager was final. She actually told me this 12 times...

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Told me that I should take "EZ Toll option" even though I said "no". Said that I'd be billed 70 dollars up front and if not used, would be credited back on final bill. I agreed and received that full bill for the week. Was, of course, then told that the charge is applied whether used or not and...

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Product or Service Quality
1.4 (279 reviews)
1.5 (181 reviews)
Reviewer's quote

...Very poor customer service. As well as giving her a car almost out of oil and refusing to do anything about it..

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...Rude and Ignorant at all service levels..

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Website
1.8 (262 reviews)
1.7 (174 reviews)
Reviewer's quote

...I was told the fee was in fact $100, even though I read to them the cancellation policy OFF OF THEIR WEBSITE that says there are no fees. Taking it up with my bank next to dispute this charge..

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...Make sure you email is correct because I never received my receipt and its difficult to get it thru the website..

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Diversity of Products or Services
1.7 (259 reviews)
1.8 (167 reviews)
Reviewer's quote

...Hertz has foolish policies my recommendation is not to give them any of your money for none of their services..

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...And the customer services was Ice Cold Friendly. Like they don't really want to rent you the car..

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Hertz and Advantage Rent A Car Pros and Cons

Pros
  • Pathetic
  • Location
  • Cleanliness of vehicle
  • That the car it was clean
  • Car
  • Cheap car at first
Cons
  • Customer service
  • Lack of customer service now horrific billing practices
  • Rude and not caring staff working the booth
  • Poor customer service
  • No recourse to solve a problem
  • Response to my problem

Hertz and Advantage Rent A Car Most Positive Reviews

Top rated reviews
5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

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5

I had a rental booking from the LAX airport office branch. Actually, my original booking was for a full size car but...

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5

I noticed some weeks ago the position taken by Hertz concerning the NRA; my understanding is that Hertz (and the other “...

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5

We had a terrible experience at Fox car rental not honoring a reservation price, so we went over to Advantage. At Advant...

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Hertz and Advantage Rent A Car Most Critical Reviews

Lowest rated reviews
1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

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1

I rented a car $44 / 2 days
but they charged me $252.99 !!!!

I purchased the insurance through orbitz.com so I said no fo...

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1

We were talked into a bigger car in Ireland. It ran poorly and was hard to start, and way too big. We stopped at the...

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1

Tried to reserve a car at the Orleans Hotel in Las Vegas and the website would not accept my attempt to reserve a car....

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Hertz and Advantage Rent A Car Latest Reviews

Recent published reviews
1

I had to rent a car in October of 2019 while my vehicle had been repaired due to an accident.
The collision center conven...

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No votes

My money was left in the car

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No votes

Never again will I use hertz
Tried for days to reach the Florida hertz counter no one answers the phones

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1.5

The Company had a manager's special and once I arrived to the rental place tried giving me a mini van knowing that I wou...

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Hertz and Advantage Rent A Car Products and Services

Most reviewed product and services
  • Hertz Car Rental (489 reviews)
  • Hertz Car Rental Booking (31 reviews)
  • Hertz Manager (28 reviews)
  • Advantage Rent A Car Car Rental (381 reviews)
  • Advantage Rent A Car Car Rental Booking (12 reviews)
  • Advantage Rent A Car Hyundai Car Rental (8 reviews)