PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hertz and Advantage Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hertz
Advantage Rent A Car

Hertz and Advantage Rent A Car Overview

Total reviews
805
600
Company responses
1
0
Issues resolved
5
3

Hertz was first mentioned on PissedConsumer on Nov 19, 2007 and since then this brand received 805 reviews. It is 205 reviews more than Advantage Rent A Car received since Jan 9, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Hertz customer support team and Advantage Rent A Car customer service.

Hertz and Advantage Rent A Car Consumer Ratings

Rank
91 out of 725 in Rentals category
79 out of 725 in Rentals category
Customer service
72 in category
54 in category
Product or Service Quality
67 in category
66 in category
Website
73 in category
91 in category

According to consumer ratings and reviews, Advantage Rent A Car ranks 12 points higher in the Rentals category than Hertz. People gave Hertz 1.1 stars for Customer service criterion in Rentals category and it is 121 points higher than the worst rated brand in this category. At the same time, Advantage Rent A Car was rated 1.3 stars for Customer service criterion in this category and it is 139 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Advantage Rent A Car has a higher rating than Advantage Rent A Car. Regarding Website criterion, consumers gave Hertz 1.8 stars and it is 62% greater than other in category. Advantage Rent A Car however was rated 1.7 stars and it is 53% greater than other in category.

Hertz and Advantage Rent A Car Rating Details

Customer service
1.1 (295 reviews)
1.3 (212 reviews)
Reviewer's quote

...Their customer service is in on the con. The contract they create after you dispute the claim shows a large “X” in the acceptance box right above your signature..

Jeff S

Told me that I should take "EZ Toll option" even though I said "no". Said that I'd be billed 70 dollars up front and if not used, would be credited back on final bill. I agreed and received that full bill for the week. Was, of course, then told that the charge is applied whether used or not and...

Terry M
Product or Service Quality
1.4 (249 reviews)
1.4 (176 reviews)
Reviewer's quote

I called customer service and went into the place i rented the car from talked to th le lady and they all said that there is nothing that they can do. So now my rent is late and im in the hole in my bank account my job check hit that account and it ate my paycheck up that i worked so hard for. I am...

Daishawn G

...Rude and Ignorant at all service levels..

PissedConsumer1662499
Website
1.8 (232 reviews)
1.7 (170 reviews)
Reviewer's quote

...I pay a fix fee via website to rent a car. When I collect the car, hertz told me that the sum I paid is not the full amount, I need to pay license fee for £11. 7...

Angel l

I said to her that I already had insurance from my car and I also bought collision coverage from the website I used to make the reservation. I only noticed that she included it after return the car and check my credit card statement. Customer Service sent me the contract that i signed agreeing with...

Carlos S

Hertz and Advantage Rent A Car Pros and Cons

Pros
  • Cleanliness of vehicle
  • Pathetic
  • Location
  • That the car it was clean
  • Cheap car at first
  • Car was great
Cons
  • Customer service
  • Lack of customer service now horrific billing practices
  • Overcharging customer
  • Poor customer service
  • No recourse to solve a problem
  • Worst customer service ever

Hertz and Advantage Rent A Car Most Positive Reviews

Top rated reviews
5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

5

We had a terrible experience at Fox car rental not honoring a reservation price, so we went over to Advantage. At Advant...

Hertz and Advantage Rent A Car Most Critical Reviews

Lowest rated reviews
1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

1

I rented a car $44 / 2 days
but they charged me $252.99 !!!!

I purchased the insurance through orbitz.com so I said no...

Hertz and Advantage Rent A Car Latest Reviews

Recent published reviews
3

I SAW A SCAM VIDEO FROM A NEWS STATION ON UTUBE REGARDING DOLLAR RENTAL COMPANY. THIS COMPANY AS WELL AS HERTZ WERE...

Read all 805 reviews
1.6

I was asked to put down a $200 deposit upon picking up my rental. I paid it. HOWEVER, when I returned the car back...

Read all 600 reviews

Hertz and Advantage Rent A Car Products and Services

Most reviewed product and services
  • Hertz Car Rental (467 reviews)
  • Hertz Customer Care (44 reviews)
  • Hertz Car Rental Booking (29 reviews)
  • Advantage Rent A Car Car Rental (377 reviews)
  • Advantage Rent A Car Customer Care (34 reviews)
  • Advantage Rent A Car Car Rental Booking (12 reviews)