PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Advantage Rent A Car and Hertz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Advantage Rent A Car
Hertz

Advantage Rent A Car and Hertz Overview

Total reviews 614 1352
Company responses 0 1
Issues resolved 3 11

Advantage Rent A Car and Hertz Consumer Ratings

Rank
101 out of 563 in Rentals category
98 out of 563 in Rentals category
Customer service
88 in category
113 in category
Product or Service Quality
100 in category
96 in category
Price Affordability
98 in category
128 in category
Website
117 in category
95 in category

Advantage Rent A Car and Hertz Rating Details

Customer service
1.3
(222 reviews)
1.2
(541 reviews)
Reviewer's quote

...Customer service rep name I think is Kate. The city manager name is Wayne Wisthmeir. I arrived on 11/30/20 to pick up my rental car that I had reserved with Priceline for the rate of 21...

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...Both my executive assistant and I have tried to get help from customer service and there is no one available to help. I am hoping you will answer this asap otherwise I will be returning this car and finding a new car rental agency for my current and log term use. Thank you, Nancy Beran..

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Product or Service Quality
1.5
(184 reviews)
1.5
(460 reviews)
Reviewer's quote

...I understand sales people can be deceptive, but corporate's lack of response (customer service) is what's very unacceptable...

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...It was perfectly serviced, on tome, high quality, huge options. Professional all the time and cars superb..

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Price Affordability
2
(176 reviews)
1.7
(428 reviews)
Reviewer's quote

The price went from $195 online to $685 when I arrived to pick up the vehicle!! They added insurance, $45 for fuel, taxes, and a $250 deposit that i was supposed to get back when I returned the vehicle but i have never received my deposit!!! They had told me that the gas prices were $5 per gallon...

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I finally got in touch with someone at Hertz (national number) and was told to go back to the airport location, and they would honor my original price and van. So, we drove an extra 14 miles BACK to the airport. After waiting in line (there were 6 other people in front of me), I finally made it to...

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Website
1.7
(175 reviews)
1.8
(433 reviews)
Reviewer's quote

...Make sure you email is correct because I never received my receipt and its difficult to get it thru the website..

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...Their lost and found portion of their website is not helpful and not intuitive. They sent me the wrong item, then wouldnt help me see if they had the correct item. I will NEVER use HERTZ again...

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Advantage Rent A Car and Hertz Pros and Cons

Pros
  • That the car it was clean
  • Cheap car at first
  • Car
  • Location
  • Cleanliness of vehicle
  • Price of rental
Cons
  • Poor customer service
  • No recourse to solve a problem
  • Response to my problem
  • Customer service
  • Lack of customer service now horrific billing practices
  • Overcharging customer

Advantage Rent A Car and Hertz Most Positive Reviews

Top rated reviews
5

We had a terrible experience at Fox car rental not honoring a reservation price, so we went over to Advantage. At Advant...

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5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

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5

We rented a car thru hotwire which used advantage car rental. We paid the total if the rental thru hotwire. Got car in...

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5

When I rented the car and the agent gave me a bit of wrong information and I had to come back to get the right car, they...

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Advantage Rent A Car and Hertz Most Critical Reviews

Lowest rated reviews
1

Total ripoff! Double the cost of my reservation. Off airport, so wasted another 30 minutes waiting for the shuttle...

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1

I booked a car through HErtz Pre-paid reservationfor Oct 3. When i went to pick up location there are no cars available...

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1

I didn't get my deposit money back
No1 answers my calls they put you on hold for 35 minutes and than they hanged up

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1

Rented from Hertz Mountain View, CA, USA rental office.

I rented a car here over the Thanksgiving weekend. I had to wai...

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Advantage Rent A Car and Hertz Latest Reviews

Recent published reviews
No votes

I was quoted a price online for a car rental. After a long day of traveling got to pick up location and was told I...

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1.2

Still looking for the details of the extra protection that was ordered. Still told that they cant print that. You can...

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1

In Nashville, Tn
Get of the off the olane, follow the signs to rental car Pickup.
It was outside the terminal, 30 degrees...

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1

Yesterday, I arrived in Las Vegas, went to the Hertz rental car agency pick up area. I am a Gold member, my name was not...

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