PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Advantage Rent A Car and Hertz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Advantage Rent A Car
Hertz

Advantage Rent A Car and Hertz Overview

Total reviews 607 885
Company responses 0 1
Issues resolved 3 6

Advantage Rent A Car and Hertz Consumer Ratings

Rank
89 out of 358 in Rentals category
103 out of 358 in Rentals category
Customer service
59 in category
79 in category
Product or Service Quality
73 in category
75 in category
Price Affordability
79 in category
103 in category
Website
101 in category
86 in category

Advantage Rent A Car and Hertz Rating Details

Customer service
1.3 (217 reviews)
1.1 (331 reviews)
Reviewer's quote

...Customer service rep name I think is Kate. The city manager name is Wayne Wisthmeir. I arrived on 11/30/20 to pick up my rental car that I had reserved with Priceline for the rate of 21...

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...I called Customer Service and after being hung up on, calling again and waiting and waiting I finally talked to a supervisor. She said that the Hertz office I was trying to rent from was not owned by the corporation and that the word of the manager was final. She actually told me this 12 times...

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Product or Service Quality
1.5 (182 reviews)
1.4 (281 reviews)
Reviewer's quote

...I understand sales people can be deceptive, but corporate's lack of response (customer service) is what's very unacceptable...

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...Very poor customer service. As well as giving her a car almost out of oil and refusing to do anything about it..

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Price Affordability
2 (174 reviews)
1.7 (258 reviews)
Reviewer's quote

I planned on renting a car for a cheaper price but after the salesperson told me she would up grade me for 15. oo a day to a nicer vehicle, I said great. They ended up charging me 16...

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This morning I have been online and on the phone checking, mind you, checking on the price for a truck rental. I finally get Hertz and before they can tell me what the daily rental of a truck, they ran me through a reservation minus card numbers, right. When I told her it would be a debit, she went...

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Website
1.7 (174 reviews)
1.8 (264 reviews)
Reviewer's quote

...Make sure you email is correct because I never received my receipt and its difficult to get it thru the website..

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...I was told the fee was in fact $100, even though I read to them the cancellation policy OFF OF THEIR WEBSITE that says there are no fees. Taking it up with my bank next to dispute this charge..

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Advantage Rent A Car and Hertz Pros and Cons

Pros
  • That the car it was clean
  • Cheap car at first
  • Car
  • Location
  • Pathetic
  • Cleanliness of vehicle
Cons
  • Poor customer service
  • No recourse to solve a problem
  • Response to my problem
  • Customer service
  • Lack of customer service now horrific billing practices
  • Rude and not caring staff working the booth

Advantage Rent A Car and Hertz Most Positive Reviews

Top rated reviews
5

I had a rental booking from the LAX airport office branch. Actually, my original booking was for a full size car but...

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5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

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5

We had a terrible experience at Fox car rental not honoring a reservation price, so we went over to Advantage. At Advant...

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5

I noticed some weeks ago the position taken by Hertz concerning the NRA; my understanding is that Hertz (and the other “...

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Advantage Rent A Car and Hertz Most Critical Reviews

Lowest rated reviews
1

I rented a car $44 / 2 days
but they charged me $252.99 !!!!

I purchased the insurance through orbitz.com so I said no fo...

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1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

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1

Tried to reserve a car at the Orleans Hotel in Las Vegas and the website would not accept my attempt to reserve a car....

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1

We were talked into a bigger car in Ireland. It ran poorly and was hard to start, and way too big. We stopped at the...

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Advantage Rent A Car and Hertz Latest Reviews

Recent published reviews
2

My complaint is regarding the Nashville,TN location . Customer service rep name I think is Kate. The city manager name...

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No votes

I rented a car at hertz Chicago ohare airport dec 29 2020 Gregory Peck reservation number J6230****E 3 they charged me...

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No votes

My money was left in the car

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No votes

I called to resolve the issue on the date of incident and due to holiday (12/30/2020) was told to send an email I sent...

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Advantage Rent A Car and Hertz Products and Services

Most reviewed product and services
  • Advantage Rent A Car Car Rental (381 reviews)
  • Advantage Rent A Car Car Rental Booking (12 reviews)
  • Advantage Rent A Car Hyundai Car Rental (8 reviews)
  • Hertz Car Rental (491 reviews)
  • Hertz Car Rental Booking (31 reviews)
  • Hertz Manager (28 reviews)