PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Advantage Rent A Car and Hertz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Advantage Rent A Car
Hertz

Advantage Rent A Car and Hertz Overview

Total reviews 605 863
Company responses 0 1
Issues resolved 3 5

Advantage Rent A Car and Hertz Consumer Ratings

Rank
88 out of 394 in Rentals category
100 out of 394 in Rentals category
Customer service
55 in category
77 in category
Product or Service Quality
69 in category
71 in category
Website
98 in category
82 in category
Price Affordability
59 in category
100 in category

Advantage Rent A Car and Hertz Rating Details

Customer service
1.3 (215 reviews)
1.1 (322 reviews)
Reviewer's quote

Told me that I should take "EZ Toll option" even though I said "no". Said that I'd be billed 70 dollars up front and if not used, would be credited back on final bill. I agreed and received that full bill for the week. Was, of course, then told that the charge is applied whether used or not and...

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Upon arriving at Hertz, I was advised by a rude customer service representative that even though I made a rental car reservation, I would not have a rental car because they were overbooked. It ruined my family's ability to fully enjoy buzzing around town because we had to rely on Uber drivers and...

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Product or Service Quality
1.5 (180 reviews)
1.4 (274 reviews)
Reviewer's quote

...Rude and Ignorant at all service levels..

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...Im stuck with no help and poor customer service. Still the manager wont speak to me..

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Website
1.7 (173 reviews)
1.8 (254 reviews)
Reviewer's quote

...Make sure you email is correct because I never received my receipt and its difficult to get it thru the website..

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...I was told the fee was in fact $100, even though I read to them the cancellation policy OFF OF THEIR WEBSITE that says there are no fees. Taking it up with my bank next to dispute this charge..

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Price Affordability
2 (173 reviews)
1.7 (249 reviews)
Reviewer's quote

I planned on renting a car for a cheaper price but after the salesperson told me she would up grade me for 15. oo a day to a nicer vehicle, I said great. They ended up charging me 16...

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This morning I have been online and on the phone checking, mind you, checking on the price for a truck rental. I finally get Hertz and before they can tell me what the daily rental of a truck, they ran me through a reservation minus card numbers, right. When I told her it would be a debit, she went...

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Advantage Rent A Car and Hertz Pros and Cons

Pros
  • That the car it was clean
  • Car
  • Cheap car at first
  • Location
  • Cleanliness of vehicle
  • Pathetic
Cons
  • Poor customer service
  • No recourse to solve a problem
  • Worst customer service ever
  • Customer service
  • Lack of customer service now horrific billing practices
  • Rude and not caring staff working the booth

Advantage Rent A Car and Hertz Most Positive Reviews

Top rated reviews
5

I had a rental booking from the LAX airport office branch. Actually, my original booking was for a full size car but...

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5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

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5

We had a terrible experience at Fox car rental not honoring a reservation price, so we went over to Advantage. At Advant...

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5

I noticed some weeks ago the position taken by Hertz concerning the NRA; my understanding is that Hertz (and the other “...

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Advantage Rent A Car and Hertz Most Critical Reviews

Lowest rated reviews
1

I rented a car $44 / 2 days
but they charged me $252.99 !!!!

I purchased the insurance through orbitz.com so I said no...

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1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

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1

Tried to reserve a car at the Orleans Hotel in Las Vegas and the website would not accept my attempt to reserve a car....

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1

We were talked into a bigger car in Ireland. It ran poorly and was hard to start, and way too big. We stopped at the...

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Advantage Rent A Car and Hertz Latest Reviews

Recent published reviews
1.5

Hi,
I booked car with your company Advantage for a rental on Sept 19, at around 11am from Tampa Airport Rental. The agent...

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1.2

It's been 3 days and I can't get my reservation! I need a vehicle since employees are closing early and not available...

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4.3

I got upgraded and It was great. Clean car not to many complaints. Only complaint would be that tire pressure was low. B...

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No votes

I can't get anyone on the phone to answer my questions.

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Advantage Rent A Car and Hertz Products and Services

Most reviewed product and services
  • Advantage Rent A Car Car Rental (381 reviews)
  • Advantage Rent A Car Customer Care (34 reviews)
  • Advantage Rent A Car Car Rental Booking (12 reviews)
  • Hertz Car Rental (486 reviews)
  • Hertz Customer Care (47 reviews)
  • Hertz Car Rental Booking (31 reviews)