PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Advantage Rent A Car and Hertz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Advantage Rent A Car
Hertz

Advantage Rent A Car and Hertz Overview

Total reviews
599
802
Company responses
0
1
Issues resolved
3
4

Hertz was first mentioned on PissedConsumer on Nov 19, 2007 and since then this brand received 802 reviews. It is 203 reviews more than Advantage Rent A Car received since Jan 9, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Advantage Rent A Car customer support team and Hertz customer service.

Advantage Rent A Car and Hertz Consumer Ratings

Rank
75 out of 892 in Rentals category
85 out of 892 in Rentals category
Customer service
48 in category
63 in category
Product or Service Quality
59 in category
60 in category
Website
81 in category
69 in category

According to consumer ratings and reviews, Advantage Rent A Car ranks 10 points higher in the Rentals category than Hertz. People gave Advantage Rent A Car 1.3 stars for Customer service criterion in Rentals category and it is 125 points higher than the worst rated brand in this category. At the same time, Hertz was rated 1.1 stars for Customer service criterion in this category and it is 110 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Advantage Rent A Car has a higher rating than Hertz. Regarding Website criterion, consumers gave Advantage Rent A Car 1.7 stars and it is 53% greater than other in category. Hertz however was rated 1.8 stars and it is 60% greater than other in category.

Advantage Rent A Car and Hertz Rating Details

Customer service
1.3 (211 reviews)
1.1 (294 reviews)
Reviewer's quote

Told me that I should take "EZ Toll option" even though I said "no". Said that I'd be billed 70 dollars up front and if not used, would be credited back on final bill. I agreed and received that full bill for the week. Was, of course, then told that the charge is applied whether used or not and...

Terry M

...Their customer service is in on the con. The contract they create after you dispute the claim shows a large “X” in the acceptance box right above your signature..

Jeff S
Product or Service Quality
1.5 (175 reviews)
1.4 (248 reviews)
Reviewer's quote

She specifically said that if that were to occur simply call Advantage customer service and they will get the charged waived. I called into customer service on 3/12/19 and was told by Advantage service agent and was they can’t remove a charge and told me to call 1-877-727-1512 and they would be...

Lance N

Problems with pick-up (twice in one day)Agent surly, rude, not helpful, left office while dealing with me, ...

leon h
Website
1.7 (169 reviews)
1.8 (232 reviews)
Reviewer's quote

I said to her that I already had insurance from my car and I also bought collision coverage from the website I used to make the reservation. I only noticed that she included it after return the car and check my credit card statement. Customer Service sent me the contract that i signed agreeing with...

Carlos S

...I pay a fix fee via website to rent a car. When I collect the car, hertz told me that the sum I paid is not the full amount, I need to pay license fee for £11. 7...

Angel l

Advantage Rent A Car and Hertz Pros and Cons

Pros
  • That the car it was clean
  • Cheap car at first
  • Car was great
  • Cleanliness of vehicle
  • Pathetic
  • Location
Cons
  • Poor customer service
  • No recourse to solve a problem
  • Worst customer service ever
  • Customer service
  • Lack of customer service now horrific billing practices
  • Customer service and price

Advantage Rent A Car and Hertz Most Positive Reviews

Top rated reviews
5

We had a terrible experience at Fox car rental not honoring a reservation price, so we went over to Advantage. At Advant...

5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

Advantage Rent A Car and Hertz Most Critical Reviews

Lowest rated reviews
1

I rented a car $44 / 2 days
but they charged me $252.99 !!!!

I purchased the insurance through orbitz.com so I said no...

1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

Advantage Rent A Car and Hertz Latest Reviews

Recent published reviews
4

I made a reservation request for one rental 25 Oct 2019. Due to a family emergency, I was force to cancel and make a...

Read all 599 reviews
1

Hertz in Katy (Houston) posted this vehicle below as available for purchase with an option to purchase online which I di...

Read all 802 reviews

Advantage Rent A Car and Hertz Products and Services

Most reviewed product and services
  • Advantage Rent A Car Car Rental (376 reviews)
  • Advantage Rent A Car Customer Care (34 reviews)
  • Advantage Rent A Car Car Rental Booking (12 reviews)
  • Hertz Car Rental (464 reviews)
  • Hertz Customer Care (44 reviews)
  • Hertz Car Rental Booking (29 reviews)