PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Advantage Rent A Car and Enterprise Rent A Car as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Advantage Rent A Car
Enterprise Rent A Car

Advantage Rent A Car and Enterprise Rent A Car Overview

Total reviews 605 2022
Company responses 0 0
Issues resolved 3 23

Advantage Rent A Car and Enterprise Rent A Car Consumer Ratings

Rank
88 out of 394 in Rentals category
62 out of 394 in Rentals category
Customer service
55 in category
48 in category
Product or Service Quality
69 in category
46 in category
Website
98 in category
62 in category
Price Affordability
59 in category
54 in category

Advantage Rent A Car and Enterprise Rent A Car Rating Details

Customer service
1.3 (215 reviews)
1.4 (684 reviews)
Reviewer's quote

Told me that I should take "EZ Toll option" even though I said "no". Said that I'd be billed 70 dollars up front and if not used, would be credited back on final bill. I agreed and received that full bill for the week. Was, of course, then told that the charge is applied whether used or not and...

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No complaint excellent customer service on my call!!..

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Product or Service Quality
1.5 (180 reviews)
1.7 (522 reviews)
Reviewer's quote

...Rude and Ignorant at all service levels..

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I cannot reach the Franklin office ever, no matter how I tried so on 9/5/20 I called customer service after being on hold for at least 15 minutes and spoke to Derek to file a complaint and he hangs up on me before transferring me to the Sarasota office instead of Franklin. By now I'm getting...

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Website
1.7 (173 reviews)
2.1 (543 reviews)
Reviewer's quote

...Make sure you email is correct because I never received my receipt and its difficult to get it thru the website..

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...Wanted to argue when I was trying to show them what the requirements say on the website..

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Price Affordability
2 (173 reviews)
2.2 (527 reviews)
Reviewer's quote

I planned on renting a car for a cheaper price but after the salesperson told me she would up grade me for 15. oo a day to a nicer vehicle, I said great. They ended up charging me 16...

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He said they would just use my reservation form this morning BUT the price he quoted was $100 more than my original reservation! I am writing this message at 5:39pm. I STILL do not have a car. I wasted an ENTIRE DAY and over 70 miles of gas, trying to get an Enterprise rental car! I needed to leave...

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Advantage Rent A Car and Enterprise Rent A Car Pros and Cons

Pros
  • That the car it was clean
  • Car
  • Cheap car at first
  • Location
  • Price
  • Standard of car was good and clean
Cons
  • Poor customer service
  • No recourse to solve a problem
  • Worst customer service ever
  • Customer service
  • Service
  • Not helpful staff

Advantage Rent A Car and Enterprise Rent A Car Most Positive Reviews

Top rated reviews
5

I had a rental booking from the LAX airport office branch. Actually, my original booking was for a full size car but...

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5

I recently rented a car from Enterprise in Amsterdam. When my husband returned the car, the agent spent 30 minutes...

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5

We had a terrible experience at Fox car rental not honoring a reservation price, so we went over to Advantage. At Advant...

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5

I have been doing business with Enterprise for over 20 yrs. I made my reservation online asking for a Mini Van. I was...

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Advantage Rent A Car and Enterprise Rent A Car Most Critical Reviews

Lowest rated reviews
1

I rented a car $44 / 2 days
but they charged me $252.99 !!!!

I purchased the insurance through orbitz.com so I said no...

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1

I just finished reading the review from Rhonda and I thought I had written it. I too have been a loyal Enterprise custom...

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1

Tried to reserve a car at the Orleans Hotel in Las Vegas and the website would not accept my attempt to reserve a car....

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1

Enterprise rent a car
Rented an Suv in Plano TX at the Huffins Store in Sept 2014

Seemed to be fine at the time. Drove...

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Advantage Rent A Car and Enterprise Rent A Car Latest Reviews

Recent published reviews
1.5

Hi,
I booked car with your company Advantage for a rental on Sept 19, at around 11am from Tampa Airport Rental. The agent...

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5

No complaint excellent customer service on my call!!

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4.3

I got upgraded and It was great. Clean car not to many complaints. Only complaint would be that tire pressure was low. B...

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1

A very disrespectful and rude employee
I was ignore completely

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Advantage Rent A Car and Enterprise Rent A Car Products and Services

Most reviewed product and services
  • Advantage Rent A Car Car Rental (381 reviews)
  • Advantage Rent A Car Customer Care (34 reviews)
  • Advantage Rent A Car Car Rental Booking (12 reviews)
  • Enterprise Rent A Car Car Rental (1079 reviews)
  • Enterprise Rent A Car Customer Care (152 reviews)
  • Enterprise Rent A Car Car Rental Booking (81 reviews)