PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Advantage Rent A Car and Avis as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Advantage Rent A Car
Avis

Advantage Rent A Car and Avis Overview

Total reviews
604
570
Company responses
0
0
Issues resolved
3
5

Advantage Rent A Car and Avis Consumer Ratings

Rank
85 out of 385 in Rentals category
79 out of 385 in Rentals category
Customer service
56 in category
70 in category
Product or Service Quality
71 in category
68 in category
Website
97 in category
75 in category
Price Affordability
72 in category
92 in category

Advantage Rent A Car and Avis Rating Details

Customer service
1.3 (214 reviews)
1.2 (199 reviews)
Reviewer's quote

Told me that I should take "EZ Toll option" even though I said "no". Said that I'd be billed 70 dollars up front and if not used, would be credited back on final bill. I agreed and received that full bill for the week. Was, of course, then told that the charge is applied whether used or not and...

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The agent told us that our reservation was never changed, and the customer service rep at the call center gave us incorrect information. When asked what number I should call to complain, she gave me the call center number! Unbelievably poor customer service. Avis rep lied, and committed fraud in...

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Product or Service Quality
1.5 (179 reviews)
1.5 (173 reviews)
Reviewer's quote

...Rude and Ignorant at all service levels..

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I was very disappointed with Sedgewick’s overall poor customer service and your unwillingness to help me get our car repaired after we were hit by an Avis driver who had a full coverage Avis insurance policy. You wrote in your last email and tried to make it sound like you are “letting" us use the...

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Website
1.7 (172 reviews)
2 (171 reviews)
Reviewer's quote

...Make sure you email is correct because I never received my receipt and its difficult to get it thru the website..

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You are being charged things that you haven't told about, when you complain about it, being told that you had to find the information on their website. I called customers service and the assistant didn't even apologise once for the matter, instead he laughed once and kept silent. AVIS is really not...

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Price Affordability
2 (172 reviews)
1.8 (174 reviews)
Reviewer's quote

I planned on renting a car for a cheaper price but after the salesperson told me she would up grade me for 15. oo a day to a nicer vehicle, I said great. They ended up charging me 16...

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I started my reservation online and could swear that the price I was first shown at the time was almost 20 dollars different a day than what I was now being told at the counter. When I went to pick up at the airport the quote appeared much higher. She told me it was a high rate but that I should...

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Advantage Rent A Car and Avis Pros and Cons

Pros
  • That the car it was clean
  • Car
  • Cheap car at first
  • Never use avis again
  • Car
  • Price
Cons
  • Poor customer service
  • No recourse to solve a problem
  • Worst customer service ever
  • Customer service
  • Dealing with customer service
  • Avis poor service

Advantage Rent A Car and Avis Most Positive Reviews

Top rated reviews
5

I had a rental booking from the LAX airport office branch. Actually, my original booking was for a full size car but...

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5

I rent cars at least once or twice a month for beseniss ( Comcast ) a year a go went to try avis on baymeadows jax FL ....

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5

We had a terrible experience at Fox car rental not honoring a reservation price, so we went over to Advantage. At Advant...

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5

The manager seemed polite and very informative. I liked the guy.

Just wanted to let everyone know that as a new hire...

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Advantage Rent A Car and Avis Most Critical Reviews

Lowest rated reviews
1

I rented a car $44 / 2 days
but they charged me $252.99 !!!!

I purchased the insurance through orbitz.com so I said no...

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1

Went on priceline and got what I thought was a good deal for a care rental $14/day. I went over one hour $8.32), so the...

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1

Tried to reserve a car at the Orleans Hotel in Las Vegas and the website would not accept my attempt to reserve a car....

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1

Be sure to get and keep gas receipts when returning cars to the Syracuse Airport location. We were charged for fuel on...

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Advantage Rent A Car and Avis Latest Reviews

Recent published reviews
4.3

I got upgraded and It was great. Clean car not to many complaints. Only complaint would be that tire pressure was low. B...

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1.5

My reservation number was 36829724US1. I was told by the agent who created my reservation that I did not have to have...

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1

We arrived in Kauai on feb 10, 2020 and was told our car was not available, so they wanted to give us a minivan and we...

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1

Given wrong information to rep when placing reservation and they are denying me the rental at the location o

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Advantage Rent A Car and Avis Products and Services

Most reviewed product and services
  • Advantage Rent A Car Car Rental (381 reviews)
  • Advantage Rent A Car Customer Care (34 reviews)
  • Advantage Rent A Car Car Rental Booking (12 reviews)
  • Avis Car Rental (342 reviews)
  • Avis Customer Care (45 reviews)
  • Avis Car Rental Booking (14 reviews)